Customer Service Representative
Resume:
Jeanne Marie Macrides
Daytona Beach, FL 32117
Objective: Seeking a career that will allow me to utilize my exceptional customer
and personal relations skills. To showcase the ability I have to share
joy, compassion and warmth while I help others make the most out of
every day. My smile welcomes and my sincere concern for the well-being
of others shines and lifts the spirits of those whom I interact with.
I am a well organized individual who works well within a team and
independently. I have strong clerical and computer skills and am
willing and eager to learn new ones.
Experience:
STATE OF NY - Dep't. of Labor
Troy NY
8/2010 - 10/2013
Sr. ES Clerk
Unit Supervisor - Mildred Santiago 518-***-****
Director of Personnel - Luisa Sanchez 518-***-****
*I sought out necessary information to file and process initial claims for both
claiments and for employers seeking information regarding unemployment claims and
charges.
*Expedited completed claims and forwarded clarifying documents to both claiments
and employers. Actively called both claiments and employers to seek additional
detailed information.
*Researched and responded to employers questions regarding procedures, policy,
documents received and potential charges.
*Compiled, reviewed and forwarded documents to investigative units and other
appropriate departments in order authenticate information.
NAVILYST MEDICAL - Standard Assembly Dep't.
Glens Falls, NY
6/2010 - 8/2010
Builder, Product 1
Human Resource Generalist - Donna Cunningham 518-***-****
*Successfully completed training period in order to build, test and document
a variety of medical devices.
EDUCATE INC. (Sylvan Learning)
Baltimore, MD
1/2008 - 7/2009
Education Sales Consultant/Academic Advisor
Manager of Human Resources - Erin Anderson 410-***-****
*Top 10% for final uncontested sales figures.
*Received incoming calls from families interested in Sylvan Learning services.
Fully uncovered the client's needs utilizing open ended questions, compassion
and empathy to ensure they were met with appropriate product recommendation(s).
*Followed up with potential clients who had not moved forward with tutoring for
their children to ensure the success of their children's education.
*Mentored new employees in process, procedure and effective customer relations.
*Awarded numerous commendations for accuracy in both printed and verbal output
and for superior customer relation standards.
NORTHWEST AIRLINES
Baltimore, MD
2/1992 - 10/2006
Customer Service Representative
1-800-***-**** NW resources and name currently operates under Delta Airlines.
Verification of employment requires full name, social security number and
previous address of 220 Magothy Beach Rd., Pasadena MD 21122.
*Successfully met a variety of passenger and travel agent needs; including initial
travel plans and alternatives, voluntary and involuntary changes, questions on
policy and procedure, and sought out and provided solutions to both immediate
and future complications.
*Supervised agents, recommended solutions, accepted and resolved escalated
service calls.
*Trained new classes of service representatives and initiated guidelines and
curriculum for recurrent and updated training for established agents.
*Worked with the Workforce Management Department in payroll, clerical and
time-keeping duties as needed.
*Received numerous letters and awards from managers, supervisors and customers
that attest even under difficult and stressful circumstances I was able to
maintain a pleasant, professional and helpful demeanor in order to resolve
potentially escalative situations.
EDUCTION:
Graduated Greenwich High School, Greenwich, NY 12834, with Regents diploma
(and scholarship) 1979.
AA degree SUNY @ Cobleskill (work exp) Secretarial Science 1983.
Additional adult classes in art at Anne Arundel Community College MD.
Contact this candidate