Resume

Human Resources Manager

Location:

Quezon City, NCR, Philippines

Posted:

September 29, 2016

Contact this candidate

Resume:

Ma. Phyllis Imelda Dimalanta Price

*** *. **** **. ******** Bagong Silang, Mandaluyong City 1550

Mobile: +639*********

Email: acwtqx@r.postjobfree.com

Personal Particulars

Age

** ***** ***

Nationality

Filipino

Date of Birth

02 Feb 1966

Marital Status

Widow

Gender

Female

Height

5’5”

Driver's License No

N2511009513

Language Spoken

English, Tagalog

Objectives

Senior HR position requiring competencies in Human Resources Capacity, Communication Proficiency, Ethical Conduct, Business Acumen, Strategic Thinking, Leadership, Problem Solving/Analysis, Personal Effectiveness/Credibility, Business Acumen, Presentation Skills

Diversity and Inclusion

Summary

Fifteen years of experience directing all of the people functions of the organization in accordance with the policies and practices of the Corporation, the ethical and social consciences of business and society and the laws, regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations. Responsible for the strategic human resource planning to provide the company with the best people talent available and to position the company as the Employer of Choice by being aware of policies, practices and trends within the industry, newly public companies and all of industry in general.

Extensive experience in policy development and implementation

Good exposure in working with diverse culture, multinational stake holders and employees

Good leadership and team building

Strict compliance on business integrity

Exceptional interpersonal skill

Company Name

Concentrix Dansk Philippines Corporation (Hanston Bldg)

Appointment

Customer Care Specialist (United Airlines)

Date Joined***

February 2015 to July 2015

Job Description:

Greet customers warmly and ascertain problem or reason for calling

Assist with placement of orders, refunds, or exchanges

Take payment information and other pertinent information such as addresses and phone numbers

Inform customer of deals and promotions

Suggest solutions when a product, promo, or destination is no longer available.

Provide problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions on their reservations, bookings, & or inquiries.

Provide support by clearly communicating solutions in a user-friendly, professional manner

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the request or demand.

Diagnose and resolve issues involving United Airlines.

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Redirect problems to appropriate resource

Accurately process and record call transactions using a computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Company Name

Sutherland Global Services

Appointment

Technical Consultant – (Intuit Quick Books Online)

Date Joined

March 2013 to November 2014

Job Description:

Provide technical and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions

Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting issues

Provide support by clearly communicating technical solutions in a user-friendly, professional manner

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical software issues involving Quick Books

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Redirect problems to appropriate resource

Accurately process and record call transactions using a computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Company Name

Infosys BPO, Ltd.

Appointment

Tier 1 Agent – AT&T Uverse

Date Joined

October 2012 to March 2013

Job Description:

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Company Name

Lakeshore Staffing Services (Phoenix Arizona, USA)

Appointment

Human Resources Business Account Manager

Date Joined

January 2008 to October 2010

Job Description:

Responsible for identifying, interviewing, evaluating, and assisting in selection of qualified candidates to meet staffing needs.

Screens and interviews job applicants for assigned open positions

Refers qualified applicants for follow-up interviews; coordinates post-job offer employment screening, Ensures reference and background checks are completed

Maintains Applicant Tracking database and Position Control Database as required

Responsible for recruitment services for the entire institution

Maintains and develops partnerships with management, candidates, staffing agencies, and colleges/universities. Acts the hospital's representative at recruitment events and career fairs, various colleges and universities.

Proactively works with hiring manager to anticipate hiring needs, patterns and future staffing requests

Utilizes Selecting Talent Processes to interview, source and deliver qualified candidates to hiring managers

Dictates and stays informed of trends and needs and innovative recruiting techniques in order to be competitive in recruiting practices

Utilizes metrics for personal performance tracking as well as to establish action plans and strategies

Oversees on-boarding process for new hires

Company Name

California Nurse Express (Torrance, California, USA)

Appointment

Vice President for Human Resources

Date Joined

August 2005 to December 2007

Job Description:

Assist in the growth of Staffing Office by hiring and placement of qualified medical professionals

Involves client interaction within local market premier hospital, home care and retirement care homes accounts

Recruitment, on boarding and scheduling of clinical nursing and care giver applicants, compliance & credentialing.

Exceed individual daily and weekly productivity expectations to fill client orders with qualified clinicians.

Maintain communication and consultative relationships - through consistent email, telephone, technology, and some face-to-face interactions - with client points of contact to identify needs driving future orders, timing of orders, and fill rates.

Build pipeline and database of qualified per diem nurse candidates by prospecting strategically on a daily and weekly basis using system databases and cultivating relationships.

Initiate and manage email campaigns to generate market demand, using database prospecting reports and content templates, in order to promote opportunities and increase response rate and revenues

Deliver quality candidates and service to clients by working with clinician candidates through the screening, orientation and on-boarding requirements

Diligently maintain all nurse candidate databases with accurate contact information, qualifications, quality services documentation and selling points.

Qualify candidates’ likelihood to accept jobs according to availability, licensure, skill set and potential fit in order to prioritize sales focus and determine the best job match for highest probability of booking.

Consult with candidates, probing for unspoken needs using a consultative selling style in order to gain commitment to working available opportunities.

Analyze relevant reports in order to have full visibility into customer base and increase the number of nurses working.

Maintain open line of communication with the active field staff and clients with appropriate follow-up in order to reengage for future opportunities.

Provide recommendations to leadership on programs that target an expanded supply base in order to capture and convert an increased volume of candidates.

Leverage industry expertise by referencing local and national healthcare staffing trends to gain credibility and influence in order to identify more sales opportunities.

Participate as needed in on-call /backup to address after-hour client needs.

Company Name

A & A Design Build and Associates (Long Beach, California, USA)

Appointment

Senior Regional Human Resources Director

Date Joined

June 1998 to July 2005

Job Description:

Plan, develop, organize, implement, direct and evaluate the organization's human resource function and performance

Participate in the development of the corporation's plans and programs as a strategic partner but particularly from the perspective of the impact on people

Translate the strategic and tactical business plans into HR strategic and operational plans

Evaluate and advise on the impact of long range planning of new programs/strategies and regulatory action as those items impact the attraction, motivation, development and retention of the people resources of the corporation.

Develop staffing strategies and implementation plans and programs to identify talent within and outside the corporation for positions of responsibility. Identify appropriate and effective external sources for candidates for all levels within the company.

Develop progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance and to provide programs which utilize an employee and company partnership for the short and long-range health and welfare protection of the employees

Develop programs to allow the corporation to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees

Develop human resource planning models to identify competency, knowledge and talent gaps and develop specific programs for the filling of the gaps. Areas of activity will include talent management through proper succession planning programs for key contributor and management positions, training and development programs for preparing employees for more significant responsibilities and general business development programs to enhance employee knowledge and understanding of the business of the company and the software industry

Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries and markets

Establish credibility throughout the organization with management and the employees in order to be an effective listener and problem solver of people issues

Develop appropriate policies and programs for effective management of the people resources of the corporation. Included in this area but not limited only to the following would be programs for employee relations, affirmative action, sexual harassment, employee complaints, external education and career development

Enhance and/or develop, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation. In particular, manage the human resource information systems database and necessary reports for critical analysis of the HR function and the people resources of the corporation

Coordinate the activities, programs and strategic HR plans of other HR departments throughout the corporation

Maintain knowledge of international HR policies, programs, laws and issues. Understand the differences of domestic and international policies and programs and coordinate the integration of all such programs

Provide technical advice and knowledge to others within the human resources discipline

Manage other areas such as relocation, employee communication, employee safety and health and community relations

Manage the budget and other financial measures of the Human Resources Department

Continue improving the programs, policies, practices and processes associated with meeting the strategic and operational people issues of the organization

Evaluation of the human resource division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) for individuals

Company Name

Headway Corporate Staffing Services (Los Angeles, California, USA)

Appointment

Vice President for Human Resources – California

Date Joined

February 1995 to May 1998

Job Description:

Responsible for identifying, interviewing, evaluating, and assisting in selection of qualified candidates to meet staffing needs.

Completes necessary Taleo (HR system) and Position Control procedures including entering requisitions and or new hire requests, responding to on-line applicants, referring applicants to hiring managers, etc.