Customer Service Sales

Charles W. Kucera Jr.

407-***-**** *** S. Baybrook Dr. #305

Palatine, IL 60074

*****.******@*****.***

Summary

Multitude of levels in accountability utilizing extensive management, operations, sales, problem solving and communications expertise with a company concerned with increasing profits and improving market share.

Executive Profile

Significant experience in the Transportation Industry. Strong record of revenue improvement and quality, performance management. Excellent qualifications in operations planning/ management, customer service and sales management. Directs and oversees organization’s operational policies, objectives, and initiatives. Familiar with a variety of concepts, practices, and procedures. Extensive experience and judgment to plan and accomplish goals.

Career Achievements

• Executing and building several start up business, divisions and regions. To increase market share and sales.

• Developed a rapport with vendors to improve communication between Associations and their

Exhibitors to reduce service failures to less than 2%, emphasizing customer service plus on time pick-

ups and deliveries.

• Implemented strategies, in a highly accelerated work environment, to increase productivity with less

than 1% turnover in a five year period.

• Restructured an inherited, out of control, 120 day payables system into a company required 30 days payables to all vendors.

• Established a pro-active monitoring system, for on time delivery, achieving peak customer service at a 98% level through critically managing exhibitor’s shipments.

• Initiated, developed and sold a profitable, quality oriented Transportation Trucking Business.

Qualification Highlights

• Solid record of ability, in applying innovative solutions, to accomplish objectives through decisive installation and enforcement of planning and control systems.

• Sales skills in B2B, Retail, Face to Face

• Utilize interpersonal relationship skills of diplomacy and active listening to achieve sales goals and company goals mutually and successfully.

• Ability to develop a staff to share work effectively, as individuals and as a team, to achieve and exceed set goals.

• Trade show coordinator on-site for two major van lines.

• Driver Inspector for the largest face to face marketing company.

• Sub-contractor for the marshaling yard for the IMTS Trade show in Chicago, IL Negotiating contracts with major vendors to decrease cost and increase profits and services.

Professional Background

Transportation Sales 10/15 to Present

Freeman Mc Cook, IL

This position is a on-site sales, Freeman sells Transportation Service on-site at venues like Hotels and Convention Centers for the Face to Face Exhibitors at their marketing shows. These Transportation Services consist of LTL, TL, AIR, NXDAY, 2DAY, 3-5DAY, OCEAN and ground services.

Sales/Retail 5/14 to 11/15 Sasha’s Salad & Sandwich Dressings Mukwonago, WI Responsible for market sales of products, demonstrate, educate consumers on the benefits of all products. In charge of growing sales and distribution of products in the NW Suburbs of Chicago, IL. Reporting growth of sales, building new consumer and updating existing consumers High Value on customer service internal and external.

Sales/ Consulting/ Owner 11/08 to 4/12 Seamless Wave Logistic Services Orlando, FL & Chicago, IL Responsible for sales TL, LTL, AIR and Ocean/ Broker also consulting new and old customers on new pricing and services. Invoicing, billing, tracking, customer service solving situations with customers and venders. With a small business comes with all the reports, Sales, AR, and P& L

Transportation Manager 9/99 to 11/08

Freeman Orlando, FL

Oversee the day to day operations of Freeman Exhibit Transportation. Sales reports, AR and P&L. Implement all policies and procedures, formulate and maintain quality control objectives. Lead and direct staff and vendors. Ensure continuous control over pricing, materials, facilities, and products plus perform internal audits. Use problem solving experience and judgment to plan and accomplish goals creatively.

Earlier career positions included Sales Correspondent, Owner of Transportation Trucking Business, Partner in Transportation Business and Trade Show Coordinator/ Consultant.

Trade Show Coordinator 10/96 to 9/99

Independent Contractor for three major van lines Chicago, IL/ Nationwide

for their Trade Show Div.

Showmat (Agent for Allied Van Lines) 5/93 to 12/97

Company percentage driver for a High Value/Trade Show Agent Elk Grove, IL/48 States

Dealers/ Snow Bro. 2/91 to 4/93

Driver Route Sales of Automotive parts Elk Grove, IL/ Melrose Park, IL

Owner Operator/Fleet Owner 4/83 to 11/ 90

Percentage driver for two major van lines in the High Value and Trade Show Div. Carmel, IN / Franklin

Park, IL

. Education and Training

William Fremd H. S. Palatine, IL

Denver Automotive & Diesel College Denver, CO W.Harper Jr. College (Business) Palatine, IL

Freight College Dallas, TX

Driver Qualification Inspector Orlando, FL

Customer Service Training/CSC Orlando, FL CSCA (Certified Supply Chain Analysts) Training Palatine, IL

Licenses

Forklift Operation & Safety Certification

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