To the Manager,

Good Day!

I Randy C. Celestial, 27 years of age and a graduate of License Practical Nurse at Philippine Paramedical and Technical School of Davao last 2008. I’ve heard that you are looking for a Technical Support Representative / Customer Service Representative which my experience may qualify me. My work experience gives me a unique ability to apply technology, to business process, knowledge includes accounting, other technical stuff and various operational process. My first work experience was an Outbound Agent of BPO industry under Travel Industry account. Solely, booking for Local Vacation and International Vacation are the most considered in the job. In 2011 I have experience as a Financial Service Representative under HRB account at Sutherland Global Services. Mainly we do financial thing includes: loan processing, tax refund, and other bank to bank process. Meanwhile, I passed the technical examination and BERLITZ (American English Standard) and was promoted to a Tier 2 Integrated Care Support of ATT U-verse and Tier 3 Escalation Engineer of ATT ConnecTech. I was specialized in computer industry, networking, software testing, and almost everything about technology. Currently, I’m teaching English online at ACADSOC for over a year.

With my experience, I was trained to handle whatever job I may have. I would enjoy an opportunity to talk with you or someone in your organization to see where my skill set would be of the greatest benefit to your company. My contact number is: 092*-***-****. Randy C. Celestial

Applicant

Objective:

To render my service as a TSR / CSR that will allow me to apply my knowledge, skills and work experience in effective way of communication.

Expertise:

Advanced in computer and networking, Good in English Communication skill, Customer Service, and Teaching.

Education Background:

Course : License Practical Nurse

School : Philippine Paramedical and Technical School of Davao Inc. Year Graduated : 2008

Work Experience:

Position : Senior English Tutor / Part Time

Company : ACADSOC

Status : Still working

Position : Tier 2 Integrated Care Support / Tier 3 IT Escalation Engineer Account : ATT U-verse / ATT Connectech

Company : Sutherland Global Service

Length of Service : Started From 2012 - 2015

Position : Customer Service Representative

Account : HRB

Company : Sutherland Global Services

Length of Service : 3months (Project Based Account for 3 months) Position : Outbound Agent / Telemarketer

Account : TimeSharing / Credit Collection / Manhattan Life Insurance Company : 611 Global Services and Solutions

Length of Service : From 2009 - 20011

Certificate and Achievements:

Customer Service : 100 hour of complete call center training at JIB e-Academy BERLITZ : For passing the International American English Assessment Technical : For passing the Technical Assessment of ATT Tenureship : Awarded for Platinum at Sutherland Global Services References and Other Pertinent Documents are Available Upon Request