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Customer Service Training

Location:
San Juan, NCR, Philippines
Posted:
September 28, 2016

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Resume:

RYAN T. GONZALES

**** *. ***** **., ** Huerta Parañaque City

Present add: Oman,Muscat

Contact Number:+639*********

acwtnm@r.postjobfree.com

PROFILE:

Filipino nationality, healthy, energetic and enthusiastic by nature, good in oral and written English communication skills, self-motivated and mentioning, having gained consideration knowledge.

OBJECTIVE:

To expand knowledge developed my skills, ideas and attitude that are desirable for the improvement of my personality of human being science and to be able to work in a company that will have my as individual.

EMPLOYMENT RECORD:

Company : La Mer Restaurant,Oman, Muscat

Position : Waiter/Barista

From-To : August 21, 2015- Up to Present

Duties and Responsibilities:

Preparing and Serving a variety of hot and cold beverages drinks,such as espresso,blended coffees,teas and juices along with pastries and cookies.

Clean or sanitize work areas,utensils or equipments.

Checking the temperature freezers,refrigerator or heating equipments to ensure proper functioning.

Take and Serve order of the guest

Assist them to their tables

Doing encoding of the guest order

Also bussing and cleaning the table.to make sure the cleanliness.

EMPLOYMENT RECORD:

Company : Al Huda Bakery, Salwa Road, Doha Qatar

Position : Waiter

From-To : August 25, 2014 - November 28, 2014

Duties and Responsibilities:

Take and Serve order of the guest

Doing multi tasking job, like encoding of the order of the guest and bring it to the order slip to the respective stations.

We also bussing and cleaning the table. We always make sure and maintain the cleanliness.

Assign also in the bar by making drinks like coffee, mocktails and juices

Company : Dental System Company Inc., Makati,

Position : Inventory Clerk/ Stock Man

From –To : August 27, 2013- January 27, 2014

Duties and Responsibilities:

As an Inventory Clerk, I’m doing multi tasking job.

Performs regular audits on incoming and outgoing inventory.

Recording the details of inventory shortages and keeps an overall inventory balance and master list for easy reference.

Dispatching/Shipping merchandise that need to sent out to the client.

Receiving item/merchandise is it arrives, including unpacking, counting, Recording and stocking of the items.

Also doing maintain the cleanliness of the warehouse or place.

Company : L’incontro Ristorante Italiano, Makati, Philippines

Position : Waiter

From –To : December 2009- December 2012

Duties and Responsibilities:

Doing take and serve food and beverage order of the guest.

Setting tables for meals, including setting up items such as linen.

Assist the customers to their tables.

Bring wine selections to table with appropriate glasses, and pour the wines for

customers.

Company : Aquarium Hotel in Riyadh KSA

Position : Housekeeping Supervisor

From –To : April 2006-August 2009

Duties and Responsibilities:

Supervises work activities of cleaning personnel to ensure clean, orderly attractive rooms in hotel.

Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check-outs or discharges in order to prepare work assignments.

Assigns workers their duties, and inspect work for conformance to prescribed

standards of cleanliness.

Advises manager desk clerk, or admitting personnel of rooms ready for occupancy.

Inventors stock to ensure adequate supplies Issues supplies and equipment to

Workers.

Examines rooms, halls, and lobbies to determine need for repairs or

replacement of furniture or equipment, and make recommendations to management.

Conducts orientation training of new employees and in-service training of other employees to explain the hotel’s policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and prepares periodic reports.

Attends periodic staff meeting with other department heads to discuss hotels policies and proton’s complaints and make recommendations to improve service and ensure more efficient operation.

Company : Air Base Riyadh KSA

Position : Waiter

From - To : May 2005 – March 2006

Duties and Responsibilities:

Doing take and serve orders what the officials needs.

Entertaining guests every time they visit the base.

Monitoring, checking the materials to ensure the needed.

Doing housekeeping to maintain the cleanliness of the base.

Company : Viva Video City Entertainment, Philippines

Position : Customer Service Associate

From –To : February 2004 – January 2005

Duties and Responsibilities:

We doing and rental DVD’s VCD’s and tapes.

Doing housekeeping before and after operation.

We are also assigned in different task, sometimes we do encoding and

Issuance rented unreturned items. House to house retrieval, monitoring and

checking.

I learned how to communicate to other, Because if you’re good communicator

aside of good quality product, the sales or rental will be expand.

Company : Asian Wok Restaurant, Philippines

Position : Waiter

From - To : March 2003 – September 2003

Duties and Responsibilities:

We doing serve and taking order of guest customer.

Escort the guest or customer to their table

Clean tables and/or counters after patrons have finished dining.

Present menus to patrons and answer questions about menu items, making

recommendations upon request.

Inform customers of daily menus.

Prepared tables for meals, including setting up linens, silverware, and

glasses.

Fill salts, pepper, sugar, condiments, and napkins containers.

Stocks service areas with supplies such as food, tableware, and linens.

Prepared hot and cold drinks.

Company : Heritage Hotel Manila, Philippines

Position : Waiter

From – To : November 1999 – December 2001

Duties and Responsibilities:

Set up dining area within required specification and standard.

Determined and checks availability of stocks and equipments (checks chinaware and glasses for their cleanliness and condition. Replaced the damage one), utensils (spoon and fork), supplies (napkins) and condiments.

Guides and coaches dining staff (trainees and co-waiter/waitress).

Be friendly, relaxed and hospitable. Help guest into their chairs starting with ladies

Check menus for cleanliness. Present menu to the ladies first, men last.

Take the order from guest (ladies first, men last).

Suggestive selling and promotes new product/menu offering.

Help guest to the appropriate food item selection. Describe food items to them.

Make sure to ask the guest how they would like the red meat to be cook (Rare, Medium Rare, Well Done).

Remove the menu from each guest in fashionable way after taken the order.

Ensure that the guest receive exactly what they ordered.

Checks customer’s service. Make follow up visits to guests tables.

Thanks guest and ask for repeat patronage.

Training and Seminar:

February 11, 2012- March 10, 2012

Basic Web Design and Photo Shop @

REE Training Center, Quezon City, Philippines

July – August 2002, GLS Hotel

Restaurant Training and Seminar Manpower Service as Kitchen Steward

Century Park Hotel Manila, Philippines

November 23, 2007 – January 11, 2008

Introduction to Basic Computer Hardware and PC Assembly, Information

Technology Learning Center @ Secondary Philippine International School, Riyadh KSA

November 16, 2007 – January 11, 2008

Introduction to Basic Networking Technology

Secondary Philippine International School, Riyadh KSA

PERSONAL BACKGROUNDS:

I was born on August 16, 1980 in Manila, Philippines, 5’6” height, 65 kilo, 2nd year college level Bachelor of Science in Computer Engineering. Good in oral and written communication skills .Computer literate, playing basketball, listening music and cooking. Enjoy seeing places and other people, responsible hardworking, honest and willing to learn.



Contact this candidate