Customer Service Medical Assistant

Chanta J Phothirath

*** ***** ****** **********, ** 95811 916-***-**** c **************@*****.***

Objective: Seeking a position in a company of office support Assistant within general business or medical office environment, bring the following experiences and skills. Skills:

• MS words / Excel

• Customer services

• Typing (40 wpm)

• Filing

• Order processing

• Scanning / Faxing / Mailing

• Auditing

• Data Entry

• EMR

• Insurance Collection

• Patient Flow Management

• Accounting

• Appointment Scheduling

• Medical Terminology

Work experiences:

All Care Medicine Clinic Sacramento, CA 12/12 2/14 Medical Assistant

Front Office: Maintain professional Customer Services, Checking answering machine, take detailed phone messages, answering phones, schedule appointments, verify insurances for patients and are up to date, verify new insurance, check benefits and eligibility, collect co pays, collect outstanding balances, private payments and INS (Immigrations) physical payments, keep cash logs, sending out lab orders and download labs results. Maintain patient confidentiality at all times. Assist Physician and other staff members as needed. B ack Office: Greeting patient with kindness and care. Input patient chief complaints and HPI, update patient information’s on IMS system, Obtaining medical histories, vital signs, autoclaving, patient positioning for examination. L ab Procedures: B lood Collection and Chemistries, performance of EKG’s, IGC’s Spirometry, Urinalysis, Hb, Glucose, A1C, Holter, and eye pressure test. In charge of vaccines supplies (MMR, Flu shots, Prolia, Tdap and Zoster)

Westaffing Inc. Sacramento, CA 8/08 2/10

Office Assistant

Communicate well with customers. Hardworking, loyal professional with excellent interpersonal communication skills. Experienced in customer service, and office support. Answered phones, screened calls and scheduled appointments. Managed payment receipts, tracked financial records and organized reports. Handled all incoming requests for reports via email and directed request to correct department or manager. Provide customer service to walk in visitors at the office. Cost U Less Insurance Sacramento, CA 5/06 8/08

Auditing

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non compliance with laws, regulations, and management policies. Report to management about asset utilization and audit results, and recommend changes in operations and financial activities. P repare detailed reports on audit findings. Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures. Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions. Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity. Supervise auditing of establishments, and determine scope of investigation required.

Educations:

Keema High School General Education Diploma 1999

Anthem College Medical Assistant Diploma 2012

Punctual Realibe Self motivated Organized

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