Data Entry Customer Service

Charles H. Slaton

**** **** **** *******, ** ****9

Phone: 678-***-**** Email: *******.*.******@*****.***

Profile

Experienced Logistic Analyst, with over 10 years of airline and customer service background. Also includes internal and external professional related, interpersonal and leadership skills. Excellent written and oral communication skills. Highly motivated individual with technical training and experience in creating productive results, problem solving skills while performing supply chain processes and needs. Specializing in warehouse technology while integrating logistics policies and accurate data entry.

SKILLS

Microsoft Office Trained (Word, PowerPoint, Excel and Access)

Experienced Data Entry Analyst

SAP Trained

Warehouse Experience

Able to Perform Accurate Inventory Control and Audits

Professional Experience

Logistics Analyst June 2015-current

Delta Air Lines, Inc. Atlanta, GA

Effective communication with logistics personnel and management

Order, ship, pack, parts and maintained inventory control and integrity via SAP (ECC and EWM)

Process parts data integrity issues; materials master changes, correct data integrity issues in SAP, research root cause, and provide feedback to address root cause

Operated company vehicle for safe operation to and from other facilities and aircraft

Frequent data processing and reporting to upper level management

Ability to handle multiple priorities and meet tight deadlines without compromising quality

Assisted with Project Management team to implement new procedures

Lead Operations Load Agent May 2006-June 2016

Delta Air Lines, Inc., Atlanta, GA

Responsible for the Safety and Effective Operations of Load Agents.

Responsible for the effectiveness, accuracy and time management of load agents.

Responsible for the Scheduling of load agents.

Audit with accuracy Weights and balances for the safety of passengers.

Communication liaison: correspondent between upper management and reporting team members, multiple departments and passengers.

Executed New Data reporting procedures, including implementing, testing and launching of new software.

Client Relations Representative August 2004 –April 2009

LA Fitness Atlanta, GA

Accurate Data Entry, Appointment Scheduling, and

Recorded payroll, sales reporting and commission reporting.

Managed information databases including client and employee profiles.

Responsible for Complaint Management, Resolving Internal and External Escalated Issues.

Assessed and Evaluated Customer’s physical profile, while providing recommended assessments based on needs.

Responding to customer’s inquiries via phone and email

Greeting Customers, maintaining a positive experience for all guests and team members.

Recorded Payroll for sales and commission

Education

Ashford University San Diego, CA December 2017-current

Bachelor of Arts, Finance: Forbes School of Business

Atlanta Metropolitan College Atlanta, GA January 2003- May 2005

Associates of Business, Administration

References

Available upon request

Contact this candidate