Customer Service Data Entry

Andres Llanos

***-** ******** ******, ***. *H, Flushing, NY 11355 • 718-***-**** **************@*****.***

Objective: Seeking a challenging position where I can use exceptional numerical skills and customer service orientation in order to provide a complete experience to the customers.

Qualifications:

nExcellent oral and communication skills.

nExcellent team player and leadership skills.

nSelf-motivated professional with a positive attitude.

nStrong interpersonal and analytical skills.

nDemonstrated ability to work in a fast paced atmosphere. Experience:

Citi Bank, Queens, NY 08/15 – Present

Personal Banker

nAssist customers in exploring all banking options and financial services to meet their individualized banking needs, goals and objectives.

nEstablish new personal and business accounts as well as process account status for costumers.

nEnter data and process all types of costumer transactions along with familiarizing new customers with bank policies and services.

AT&T, Queens, NY 03/14 – 08/15

Retail Sales Consultant

nMeet and exceed sales objectives and quotas.

nMaintain knowledge on all AT&T products, services and advantages.

nDelivered superior customer service and effectively communicated, Influenced and Interacted with all types of customers, vendors and coworkers.

n Sold all products and services offered by the Company.

nUnderstand customer’s needs and help them discover how products meet those needs.

J.P. Morgan Chase & Co., New York, NY 01/12 – 01/14

Teller

nMaintain contact with clients regarding cash and checking services.

nHandle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances.

nPerform data entry services regarding clients’ accounts and transactions.

nReceive and verify loan and mortgage payments.

nAssist with daily operation and balancing of ATMs.

nIdentify and pursue selling and cross-selling opportunities with bank customers and prospective clients.

Education:

John Jay College of Criminal Justice, New York, NY 2007 - 2012

Bachelor of Science in CIS: Computer Information Systems

Kings County District Attorney's Office, Brooklyn, NY 11/10 – 12/11

Intern/IT Assistant

n Verify and record information on database for statistics projects.

n Track all legal documentation and database updates for accuracy.

nOrganize initial paper work and perform confidential data-entry.

nTechnical support and hands-on technical acumen.

Activities:

NCAA Division III Student Athlete 08/07- 06/10

nServed as team captain Senior year

Computer Skills:

nExcellent computer skills MS Word, Excel, PowerPoint, Outlook, etc.

nInternet savvy

Languages:

nFluent in English and Spanish including reading and writing.

References:

nAidee Choconta,

Vice President – Senior Technology Control Officer

212-***-**** • *****.********@****.***

Contact this candidate