Sales Microsoft Office

SUCHANDRA CHANDRASHEKHAR

804-***-****, *.***********@*****.***

Entry-level Analyst looking for entry-level opportunities to utilize a skill set comprising market research, data analytics, sales, customer relationship management and project management for business development. Experienced in

Database Management

data analysis

project management

requirement gathering

Salesforce report development

market research

product launch and marketing strategy

marketing products to both businesses and consumers

CORE COMPETENCIES

Sales and Marketing Management, Customer Relationship Management and Support, Database Management, Sales and Service Cloud Administration (Salesforce.com), Product Launch, Market Research, Digital Marketing, Strategy Development, Predictive Analysis

PROFESSIONAL EXPERIENCE

Salesforce Business Analyst, Lincoln Financial Group, Fort Wayne, IN (Aug2015-Oct 2015)

Worked with Field Application Support Team to gather requirements, design and develop reports in Salesforce Service Cloud to review and enhance team performance and efficiency. Coordinated with end users at Lincoln Financial Group to test and validate the developed reports.

Provided Proof of Concept on Salesforce Chatter aimed at improving communication and efficiency for the call center and training teams.

Performed pre and post implementation health checks for the Salesforce for Outlook plugin tools and trained the team on how it can be used effectively.

Provided suggestions for leveraging the ticketing systems using the Salesforce Service Cloud to improve customer support.

Governor’s Data Intern for Commonwealth of Virginia, Richmond, VA (Jan 2015-May2015)

Worked on an internship under the Governor’s Data Initiative in collaboration with Virginia Commonwealth University in Richmond, Virginia to analyze data repositories available and provided recommendations for improving the services provided by a state agency.

Product Launch Intern at Immunarray, Richmond, VA (Jan 2015-May2015)

Performed research on the disease, pricing analysis, market studies by constant interactions with physicians and patients, and developed a product launch strategy to effectively introduce a lupus test named SLE-key test into American markets.

Intern, Sales at ITC Foods Limited, Kolkata, India (2014)

Worked with Corporate and Retail sales teams to introduce premium products to rural market and achieved an improvement of 30 percent in productivity metrics.

VOLUNTEERING EXPERIENCE

Fund Research Associate, factr, San Jose (Aug 2016-Present)

factr is a multicultural research, service, training and development organization that promotes resilience and well-being of refugees and immigrants through counselling, forensic services, educational workshops and opportunities for cultural exchange with the larger community.

Researching grant opportunities for all programs at factr with a focus set by priorities established by the executive team

Organizing fund-raising events at tech companies in San Francisco Bay Area

General Secretary, Tiranga, Society of Indians at VCU (Sept 2014- May 2015)

Coordinated the events of the society, including leading Tiranga’s participation in the annual intercultural festival at Virginia Commonwealth University.

Raised funds and awareness for humanitarian causes including Project Lights, a program to provide electricity to houses of underprivileged students in India.

Member of Organizing Committee and in-charge of merchandizing and hospitality for “Rock N Dhol”, Annual Event of Tiranga for 2014, whose proceeds went towards rehabilitation of people affected by floods and landslides in India.

Member of Organizing Committee, Cyborgs 2011, a Technical Symposium at SRM Valliammai College of Engineering

Chaired the Organizing Committee for ThesisCast, a paper-presentation competition event of technical symposium, and coordinated with the participants, evaluators and sponsors, and made arrangements for logistics and hospitality for outstation candidates.

“Living Library”, a soft skills development society

Founded and led “Living Library”, a society dedicated to imparting soft skills and training students in Professional English.

PROFESSIONAL DEVELOPMENT

Virginia Commonwealth University (VCU), Richmond, Virginia (GPA-3.5/4.0), Master of Science in Business (Global Marketing) 2015

SRM Valliammai College of Engineering, Chennai, India (GPA-2.85/4.0), Bachelors of Engineering (Computer Science) 2012

TECHNICAL SKILLS - Microsoft Office, Visio, Project, IBM SPSS, SharePoint, Salesforce.com, C, C++, Java, SQL, HTML, PL/SQL, R

Work Authorization Status – Eligible to work in USA, Sponsorship not required.

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