Sales Human Resources

Richard Scott Chapman

256-***-**** ***********@*****.***

OVERVIEW

HR Professional with strong combination of experience in business, sales and recruiting. Exceptional leadership ability and client management skills with over 15 years of HR and recruiting experience combined with 10 years of experience as a small business owner.

Highly motivated with competitive spirit.

Proven success in organizational strategic planning and development coupled with HR planning to help meet performance objectives.

Demonstrated ability to lead and develop recruiting team like a business with accountability focused practices.

Excellent interpersonal and communication skills with the ability to build strong relationships with clientele.

Skilled at quickly establishing rapport while always striving to be a collaborative partner with teammates and clients.

Experience with Unemployment claims, employee relations and risk management

Strong leadership, problem solving and decision making skills

Very comfortable presenting to and influencing various levels of management

Demonstrated ability to generate new business in execution of sales targets

PROFESSIONAL EXPERIENCE

Randstad US January 2013 to present

RIS Operations Manager

Objectives:

Provide operational direction and guidance to ensure consistent delivery of contract terms and KPI’s for all accounts

Responsible for meeting profitability goals for all accounts, management of overall account P&L

Works with individual site teams to build and maintain client relationships

Manage budget and make resource allocation decisions to effectively yield a high return on investment

Work with site teams to on process implementation while also executing against a profitable business plan

Responsible for the growth and development of existing portfolio of accounts with revenue maintained between $10-$30 million and/or responsibility of 10 to 15 accounts

Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I-9’s and workers compensation

Conduct Quarterly Business Reviews in tandem with the Workforce Consultant providing proactive feedback for future performance

Summary of Duties:

Identify, analyze and resolve operational problems that impact the effectiveness of the account

Establish, hone and communicate business plans with RVP and SVP to define and drive strategies to maximize profitability and customer satisfaction

Maintain and grow client relationships, regularly meeting and interacting with clients to understand their needs and proactively address potential issues

Lead and develop account teams to optimize service delivery to clients and produce measurable and cost effective results that align directly with client business drivers

Coordinate and direct work activities to effectively meet client specific goals, objectives and Service Level Agreements

Communicate and collaborate with clients to anticipate, assess and interpret human resource needs and business challenges

Collaborate with Workforce Consultant to ensure RIS product is being implemented.

Develop continuous improvement strategies to achieve the highest level of quality and workforce optimization and implement innovative strategies to drive peak performance at all times

Identify opportunities for new revenue streams

Oversees direct staff ensuring that they are appropriately equipped with the knowledge, training and tools to effectively execute their jobs

Manage budget and make resource allocation decisions to effectively yield a high return on investment

Implement processes to ensure attainment of business plan for profit and client retention

Integration, Innovation, Inc. i3 November 2012-Dec. 2012

Human Resources-Independent Contractor/Consultant

Contracted to advise on implementation of newly acquired applicant tracking system

Recruitment of open positions, scheduling and taking part in interviews

On-boarding of new hires, background screening, drug screening

QinetiQ North America-Huntsville, AL March 2008-August 2012

Human Resources-Staffing & Recruiting Supervisor 2009-2012

Lead and develop a recruiting team of geographically dispersed recruiting professionals and recruiting resources

Increasingly responsible for overseeing recruitment strategy pertaining to social media, agency/vendor agreements, networking tools and employee referral programs.

Participates in the development of the internal mobility process.

Partner with the company’s leaders to develop and execute effective recruiting strategies to deliver top quality diverse staff to meet hiring plans.

Provide training and direction to recruiters to ensure that all stakeholders are able to complete their role in the recruiting process and achieve desired results.

Implement enhancements to iCIMS applicant tracking system.

Meet/exceed business hiring targets in a timely and consistent fashion.

Establish and refine candidate sourcing strategies and execution.

Building and maintaining relationships with industry professionals and organizations to stay current with best practices and sourcing techniques.

Ensures recruiting process is in compliance with OFCCP/EEOC guidelines.

Sets and tracks recruitment targets such as time to fill, cost per hire, interview to placement ratio and other recruiting metrics.

Meets with managers on an on-going basis to identify and review overall organizational needs.

Helps direct the management of overall resources to insure a timely and quality response to internal customer needs.

Involved in the monitoring of budget for the department

Involved in the planning and organizing of policies and programs encompassing employment and staffing.

QinetiQ North America-Cont.

Human Resources-Sr. Talent Acquisition Specialist March 2008-March 2009

Helped in providing hiring practice results to the HR team for preparation and delivery of AAP Plans and EEO compliance and tracking.

Recruiting in DoD environment for both CONUS and OCONUS positions.

Partnered with hiring managers contracted for the Iraqi flight school to recruit and hire fixed wing and rotary wing instructor pilots and support staff.

Familiar with Military Occupational Specialty (MOS) and basic aviation platform knowledge.

Utilize broad range of sourcing techniques including job boards, networking, social media, AIRS, cold calling and job fairs.

Screens, interviews and recommends prospective employees for employment in entry level and experienced technical positions.

Responsible for creating, updating and generating all standard and ad hoc recruiting reports while ensuring that all reports are accurate and published by set deadlines.

Works in partnership with Recruitment Services, Operations, Finance, etc. to maintain quality control of all recruiting data to develop process improvements for increased transparency and detail while ensuring there are no gaps in the reporting process.

Conducts analysis of recruiting data and tests recruiting systems.

Evaluates selection and placement techniques by conducting research or follow-up activities and conferring with management and supervisory personnel.

Performs most complex elements of a variety of professional and administrative recruiting functions in support of identifying, interviewing, evaluating and selecting qualified employees to effectively meet the organization’s staffing requirements.

Assists managers in understanding internal compensation philosophy.

Evaluates new jobs to determine appropriate salary, grade and title and is responsible for accuracy of job data to include job posting accuracy.

Randstad USA-Huntsville, AL February 2005-March 2008

Senior Agent

Simultaneously work with clients and talent to identify employment needs and priorities to provide solutions that meet and exceed expectations.

Create and execute a business unit plan with business unit partner to effectively bring in and retain clients, recruit and develop talent, and deliver Randstad operational standards.

Manage all sales and service responsibilities for clients and talent.

Build, manage, qualify and maintain a database of clients and prospects that is aligned to the business opportunity in the market.

Maintain high level of customer satisfaction while fostering a consultative relationship with clients through a detailed understanding of hiring needs and company culture.

Achieved high impact on gross margin within first 6 months of job resulting in promotion

Tint, Inc.-Huntsville, AL June 1995-January 2005

Owner and Founder

Directly responsible for overall profitability, sales and service which generated sales volumes upwards of $350,000. Gained comprehensive experience in managing day-to-day business operations. Built strong client referrals with customer-focused service. Defined and implemented long and short term objectives. Set and administered budgets as well as managed all finances including accounts payable and receivable and payroll. Interview and hired staff. Also responsible for training and supervising personnel. Built strong presence within the community through participation in local Chamber of Commerce sponsored events and promotions. Gained extensive experience in promotional advertising and consumer focused sales and marketing. Developed a loyal clientele in existing and new markets by constantly evaluating business models and adjusting the business approach to reflect the needs of customers.

Cellular Advice-Huntsville, AL 1992-1995

Manager

Consistently one of the top five sales agents for the North Alabama area in cellular and pager sales. Promoted to management position is sales division in first year. Maintained numerous corporate accounts in the local market. Submitted and reviewed monthly sales reports on residual revenue generated from 5,000 plus customers. Held weekly sales meetings while motivating staff to meet or exceed monthly sales quotas.

EDUCATION

University of Alabama in Huntsville (UAH)

Chattahoochee Valley Community College

Sparkman High School

COMPUTER SKILLS

Microsoft Office-Word, Excel, Power Point

Applicant Tracking Systems-iCIMS, Cyber Recruiter, First Advantage HMS, OpenHire, PRISM

REFERENCES

Available upon request

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