Customer Service Manager

ANTIWAN TURNER

**** ******** **, *****, ** *****

Cell: 248-***-**** - *******.**@*****.*** https://www.linkedin.com/profile/view?id=404517807&trk=nav_responsive_tab_profile

PROFESSIONAL SUMMARY

Well versed Production Supervisor with strong leadership and management skills on all levels and

Having a working relationship with the production floor and middle management.

SKILLS

Material handling expert * Very dependable

Assembly line production * Team player and works well with anyone

Blueprint interpretation expertise * Requires very little to no supervision

Production procedures * Highly self motivated

Exceptional organizational skills * Very organized

Interpersonal skills * Has knowledge of Kaizan, Kan-Ban, and Lean

Microsoft applications skills Manufacturing

Extremely quick learner * Able to lead and motivate people through

Economic modeling/business analysis coaching, training, and teaching

Numerical controls understanding * Strong ability to multi-task

WORK HISTORY

6/2016 to Present

Inspection Packer

Creative Foam – Fenton, MI

Inspection of foam inserts to be packed for assembly. Parts are inspected for dent, voids, missing elements, grooves, and overall cleanliness. Paperwork is thorough, giving description of the quantity, layers and packing order. Some GP-12 Inspection is required.

2/2016 to 5/2016

11/2015 to 1/2016

8/2012 to 10/2015

Assistant Terminal Mgr

Flint Rail Services LLC – Flint, MI

As Assistant Terminal Manager I was in charge of training new Supervisors of the rules and operations of the yard and CN regulations. Training new Supervisors on how to deal with customer complaints and any accident report that may arise. Training on scheduling and disciplinary actions with union employees. Also helping the Terminal Manager with any paperwork, audits, and grievances that may come, as well as budgeting bills and paying invoices.

Shipping & Receiving QA Inspector

Holly Plating / Burgaflex – Holly, MI

Thoroughly inspecting parts before and after assembly is done. Also checking parts and components before shipping and before being received into the WIP areas. All Available parts had to be inspected by way of Print, Layout, or Gauge. All Measurements were recorded in an Excel file, and all paper work was signed with approval.

Operator, Setup Technician, Shift leader, Production Supervisor

Weber Automotive – Auburn Hills, MI

8/2012 - 3/2013

As an Operator I had to learn all the cells on the line as well as being able to operate them.

Understanding the functions of different leak testers and CNC machines. I helped the Shift lead with loading machines and running CNC program according to print. General Cleaning and operator TPM standard.

3/2013 – 8/2013

As a Setup Technician I was more involved in the CNC side of the machines, learning programs M & G codes editing Programs and making offset moves in the program to machine parts to customer print. There were some leadership roles that applied whenever the Shift leader was not available. Organizing people and making sure machines were running with minimum downtime.

8/2013 - 8/2014

As a Shift lead, leadership is a big part of the role. Making sure that not only the Setup tech is keeping the machines running at all times and helping with Tool changes, offset CNC program edits, and making sure the Hourly and overall shift production targets are met. Also keeping my team motivated to reach the common goal of making quality parts while hitting our target for the shift and hourly. All of this is in line with company and customer standards set. Also making sure all employees on the shift have the necessary training available.

8/2014 – 10/2015

As Production Supervisor I oversee the shift progress and help coach Shift leads and Setup Techs on how to lead others and keeping in mind the production targets and overall goals of the shift and

customer. Keeping everyone motivated not only to see the immediate picture or goal in front but to

help them appreciate the overall goal. I work closely with Shift leads on team building and overall

moral building. Shift leads are responsible for the training being implemented and I set the training criteria and scheduling. Also I keep track of the timesheets and vacations for the employees. I also hold 1 on 1 coaching session with everyone on the line to help build good working relationships with people on the line which helps moral. I report directly to the Production Manager. At the end of the shifts the

Shift leads report to me and give reason why production is or isn't met, downtime, personnel issues, etc. I also make sure TPM schedules are followed by Shift leaders and Operators giving training needed to complete his or her task expected.

06/2005 to 08/2007 Crew member, Trainer, Shift Lead

Popeyes Chicken & Biscuits – Flint MI

I helped opening and closing the store. Doing morning food prep work, and cleaning. Register cash counts and balance safe and setup. Training crew members on customer service and standard work according to Popeyes Inc standards. Helped maintain a high level of customer service and order accuracy.

02/2008 to 02/2011

Operator, Area Trainer, Floor Lead Barette Outdoor Living – Flint MI

Training Temps on press certifications and functionalities of each press. Trained new workers on 7 standards of work and incorporated Lean Management in training. Helped Team Leader setup shift and end of shift for the shift hand off. Drove fork truck and help supervise warehouse inventory and audits.

09/2011 to 08/2012 Laborer Assembly, GP-12 Inspector, Roaming Quality Auditor

Holly Plating / Burgaflex – Holly, MI

Worked on Mack, Volvo, Freightliner, and John Deer parts. Inspecting and assembly of parts by putting brackets, O-rings, caps, labels, and final pack-out. Also worked in the Bunk line assembly doing prep and assembly.

Thoroughly inspecting parts before and after assembly is done. Making sure all components and labels are accounted for and placed according to diagrams provided for every work order. I also delegated certain MO or work orders to certain lines based on the customer demands.

Zoned and audited each work station using either prinlayout, gauge, or weld fixture. Also checking and measuring hose beads, tube length, shell, adaptor, and valve core. I had to read layouts and roamer

reports for each work order, and making sure every bend or rotation was correct according to customer print and work order.

I helped plan Kaizan events to help ensure effective problem solving and corrective action procedures as needed.

EDUCATION

2002 High School Diploma:

Flint Central High School - Flint, MI

Professional References:

Cindy Evertt 810-***-****

Mike Crowley 989-***-****

Barbara Arrington 334-***-****

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