Human Resources Management
Resume:
Henrietta Herndon
*******@*******.***
PROFILE
Experienced senior staff level HR Consultant with broad background in HR support of business unit management and staff. Full knowledge of regulatory compliance, HR policies/strategy, salary/performance management and employee relations programs for companies with large, multi-divisional level departments. Known for strong, effective communication, HR/business unit strategy, fair, objective decisions and thorough investigations. Computer literate with proficiency in Microsoft Office Suite and other proprietary systems.
ACCOMPLISHMENTS
-Received a “no fault” determination on 98-100% of all discrimination charges filed, minimizing exposure to future litigation;
-Achieved a 90% decrease in EEOC charges and a 50% reduction in management/employee conflict mediations through implementing Fair Employment Practice briefings;
-Moved various companies through all government audits (EEOC and OFCCP) with zero sanctions or additional compliance reporting requirements;
-Researched/drafted corporate policies/practices for compliance tailored to company culture;
-Facilitated HR training to management/employees which increased awareness of company policies/procedures, i.e., harassment, attendance, conflict resolution, corrective action and performance management;
PROFESSIONAL EXPERIENCE
H&R Block, Dallas, TX 2015-2016
Client Services Professional (Seasonal)
-Managed front office, greet clients through telephone and office;
-Scheduled appointments and matched clients to Tax Advisor who is best able to fulfill client needs;
-Generated business growth through products and services;
-Identified front desk service barriers and, proactively, offered solutions;
The Senior Source, Dallas, Texas 2010 - 2015
Employment Consultant
-Provided job search assistance to clients of varying skills/education levels through one-on-one career counseling, job search skills and current job leads;
-Made presentations to community/business related organizations/employers on the benefits of hiring older workers and the services of the Senior Employment Program;
Henrietta Herndon
*******@*******.***
Page 2
PROFESSIONAL EXPERIENCE (Continued)
-Facilitated Resume, Interviewing and Job Search Seminars; updated training materials, and prepared monthly reports for funding contracts;
-Managed the City of Dallas annual employment contract (referrals, business development, etc.);
-Updated database with client contact/follow-up information, and employer documentation;
Texas Health Harris Methodist Hospital, Ft. Worth, TX 2006 - 2010
Sr. Human Resources Consultant
-Provided consultation to management/employees on employee relations, compensation/performance management, payroll/benefits issues;
-Conducted timely internal investigations and responded to regulatory agency charges/claims/hearings;
-Implemented workforce balancing programs (RIF’s);
-Facilitated management training, union awareness and new employee orientation;
-Researched, developed and implemented a 60 day new employee retention program, as a part of the Corporation’s retention initiative;
-Effectively managed multiple projects with overlapping tasks and worked independently with minimal supervision;
-Represented Human Resources as a member of the Hospital’s Compliance Committee;
Affiliated Computer Services, Inc., Dallas, TX 2005 - 2006
Sr. Human Resources Generalist (Acquired by Xerox, Inc.)
-Provided HR services/support, to clients, in employee relations, conflict resolution/problem solving, and compensation/performance management;
-Investigated employee complaints; made recommendations to resolve issues; responded to regulatory agency charges/claims, educated management on the process;
-Implemented workforce balancing programs (RIF’s);
-Facilitated management and Ethics Compliance training;
OTHER RELEVANT EXPERIENCE
Verizon, Inc. Richardson, TX
Human Resources Generalist
EDUCATION
Wiley College Marshall, TX
BA, Sociology
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