Henrietta Herndon

214-***-****

acwtkf@r.postjobfree.com

PROFILE

Experienced senior staff level HR Consultant with broad background in HR support of business unit management and staff. Full knowledge of regulatory compliance, HR policies/strategy, salary/performance management and employee relations programs for companies with large, multi-divisional level departments. Known for strong, effective communication, HR/business unit strategy, fair, objective decisions and thorough investigations. Computer literate with proficiency in Microsoft Office Suite and other proprietary systems.

ACCOMPLISHMENTS

-Received a “no fault” determination on 98-100% of all discrimination charges filed, minimizing exposure to future litigation;

-Achieved a 90% decrease in EEOC charges and a 50% reduction in management/employee conflict mediations through implementing Fair Employment Practice briefings;

-Moved various companies through all government audits (EEOC and OFCCP) with zero sanctions or additional compliance reporting requirements;

-Researched/drafted corporate policies/practices for compliance tailored to company culture;

-Facilitated HR training to management/employees which increased awareness of company policies/procedures, i.e., harassment, attendance, conflict resolution, corrective action and performance management;

PROFESSIONAL EXPERIENCE

H&R Block, Dallas, TX 2015-2016

Client Services Professional (Seasonal)

-Managed front office, greet clients through telephone and office;

-Scheduled appointments and matched clients to Tax Advisor who is best able to fulfill client needs;

-Generated business growth through products and services;

-Identified front desk service barriers and, proactively, offered solutions;

The Senior Source, Dallas, Texas 2010 - 2015

Employment Consultant

-Provided job search assistance to clients of varying skills/education levels through one-on-one career counseling, job search skills and current job leads;

-Made presentations to community/business related organizations/employers on the benefits of hiring older workers and the services of the Senior Employment Program;

Henrietta Herndon

214-***-****

acwtkf@r.postjobfree.com

Page 2

PROFESSIONAL EXPERIENCE (Continued)

-Facilitated Resume, Interviewing and Job Search Seminars; updated training materials, and prepared monthly reports for funding contracts;

-Managed the City of Dallas annual employment contract (referrals, business development, etc.);

-Updated database with client contact/follow-up information, and employer documentation;

Texas Health Harris Methodist Hospital, Ft. Worth, TX 2006 - 2010

Sr. Human Resources Consultant

-Provided consultation to management/employees on employee relations, compensation/performance management, payroll/benefits issues;

-Conducted timely internal investigations and responded to regulatory agency charges/claims/hearings;

-Implemented workforce balancing programs (RIF’s);

-Facilitated management training, union awareness and new employee orientation;

-Researched, developed and implemented a 60 day new employee retention program, as a part of the Corporation’s retention initiative;

-Effectively managed multiple projects with overlapping tasks and worked independently with minimal supervision;

-Represented Human Resources as a member of the Hospital’s Compliance Committee;

Affiliated Computer Services, Inc., Dallas, TX 2005 - 2006

Sr. Human Resources Generalist (Acquired by Xerox, Inc.)

-Provided HR services/support, to clients, in employee relations, conflict resolution/problem solving, and compensation/performance management;

-Investigated employee complaints; made recommendations to resolve issues; responded to regulatory agency charges/claims, educated management on the process;

-Implemented workforce balancing programs (RIF’s);

-Facilitated management and Ethics Compliance training;

OTHER RELEVANT EXPERIENCE

Verizon, Inc. Richardson, TX

Human Resources Generalist

EDUCATION

Wiley College Marshall, TX

BA, Sociology

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