SIPHELELE VEZI

**** ******* ******, ** *****, ***21

Phone: 858-***-****

Email: acwtke@r.postjobfree.com

** ********* ****

DEAR RECRUITER

I am interested in your position advertised on your career section. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for the Customer Service/Representative Position.

Your requirements:

Basic Qualifications

- High school diploma or equivalent

- Two or more years of experience or commensurate training in retail activities, including sales and cash handling

- Two or full time clerical office experience

-Processing payment transactions and/checking legal documents for completeness

Preferred Skills/Experience

- Efficient typing skills and editing

-Excellent knowledge of Microsoft Word, Excel and Internet Skills

- Basic knowledge of retail product philosophy, policy, procedures, documentation and systems

- Thorough knowledge of all retail products and services

- Proven customer service, and interpersonal skills

- Effective selling, cross-selling and referral skills

- Strong mathematical, problem-solving, and negotiation skills

- Excellent verbal and written communication skills

-Accuracy and good attention to detail

-Self-motivated and positive attitude

My career goals in 2016 and 2017 include broadening my talent in creativity in working in a stable, long term environment with a great opportunity of gaining experience and to be promoted. I am looking forward into utilizing my Bookkeeping, Typing and Editing experience. I have very appealing customer service experience working with clients face to face and over the phone. I have also worked with new dealers verifying their identifications i.e. drivers licenses and/passports.

I am willing to learn new skills and doing any work needed in order to obtain successful outcomes. My level of honesty is outstanding for I work and perform very well when under pressure. The company I worked for was established by an entrepreneur who was always under pressure therefore I am used to performing in such situations.

I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration.

Sincerely

Sphelele F. Vezi

SPHELELE VEZI

1275 Marline Avenue El Cajon 92021, (Tel) 858-***-**** Email: acwtke@r.postjobfree.com

OBJECTIVE: To obtain customer service career. Be able to provide high quality customer service. Ensure that the customers are satisfied and happy with the help, and assistance provided by the company. Interested in improving my customer service skills by always showing my promptness, hard-work, and punctuality, initiation to assist and communicate well in order to obtain and retain excellent and sufficient service to the clients.

PROFESSIONAL EXPERIENCE:

BEST COMPANY

ASSISTANT FINANCE MANAGER

April 2006 – May 2016

Assist with company's financial responsibilities, log in daily information such as sales, demonstrations, and log in important information using Word, Excel, Quick Books and Power-Point.

Process sales applications, check potential customer of their credit check to see if application is successful. Contact consumer to let them know the outcome of the application.

Ensure the customers receive excellent service and that they are satisfied with the product.

Organize the delivery of the equipment to consumer if application is successful.

Assure improved customer satisfaction by 20 % in two months

Recruit and assist with company's introduction and explain about the company requirement in hiring potential sales representatives.

Explain the sales representatives’ responsibilities of their new career.

Check the backgrounds of new representatives

Train the new representative of the equipment

Keep record of equipment distributed to new representatives.

Maintain files and office organization

Assist Manager with Payroll and check the attendance of representatives.

Generate Monthly reports and perform Bank reconciliation

Check Company stock and make sure there is sufficient stock in stock room.

Make communication with customers in case they have complaints, cancellations and plan pick up of equipment.

EDUCATION

Edgewood College of Education

Pinetown, Durban South Africa

Teaching Diploma, Dec 2003

Completed my High School Diploma Completed with Computer Science

Kaplan College

9055 Balboa Avenue

San Diego CA 92123

Completed as Certified Nursing Assistant 2013

Grossmont College

2012 – Present

ADDITIONAL SKILLS

• Excellent Customer Service, Care, Friendly and Professional.

• Excellent communication skills.

• Excellent computer skills in Excel, Word and Power-Point.

• Good Typing Skill able to type 50 words a minute.

• Good Computer Data Log – in.

• Good cash handling and mathematical skills

• Perform well when working under pressure and work well alone or in group. Able to multi-task.

• Quick learner always willing to learn new things to ensure good work ethics.

• Punctual and professional.

Contact this candidate