Customer Service Manager

ROHAN PREMACHANDRA

**** ******** ***. ● Winnetka, CA 91360

818-***-**** ● ***********@*****.***

SUMMARY

Highly motivated leader with a broad range of experience seeks to bring talent and vision to an organization that values hard work and results. Ability to demonstrate management skills that enhance productivity and drive sustained business performance.

KEY STRENGTHS

Strong problem-solver Persistence and prioritizing Goal Oriented ● Title work● Mortgage Servicing ● Excel, word,

Customer Service ● Bankruptcy Regulations Management Experience ● Adaptability & Team Player

PROFESSIONAL EXPERIENCE

Bank of America, Simi Valley, CA - 04/2007 – 01/2016

Foreclosure Specialist – all states

Partner with attorneys, trustees and a cross section of business teams to complete the foreclosure process. .Review documents related to the sale of the property including liens, inspection reports, appraisals and insurance policies. If discrepancies are found resolve them. Constant communication with company attorney, home inspection services and insurance companies. Filing the necessary paperwork, ensuring that deadlines are met, verifying signatures, and reviews the client's mortgage payment history and financial documents to complete the foreclosure process without delay.

Key Achievements:

Proactively worked with cross section teams to reduce various costs incurred to the bank.

Achieved top performance with almost 100% Quality Assurance accuracy score monthly.

Reviewed listing details and information regarding distressed properties.

Helped locate foreclosures for sale and helped individuals negotiate and set up short sales of properties.

Bank of America, Moorpark, CA – 11/2001 – 04/2007

Junior Lien – Aftersales & Title Resolution Specialist

Protected Jr Lien interest at Sr. Foreclosure Sale, monitor and update an active pipeline of subordinate loans currently in foreclosure. Worked alongside with various investors and maintained a courteous relationship. Bid file preparation, audition and bid funds reconciliation.

Title Reviews for liens prior to Sr. Lien and correcting them with the help of Title Companies., Follow up sale date and results on all States, Completed foreclosure process on an average of 800 loans per month, complied with regulatory requirements, including Anti Money Laundering, Privacy Act and Community Reinvestment Act. Maintained strict confidentiality of bank records and client information. Documented all. Reviewed and audited short sale loans with Title Issues, reviewed mortgage insurance status. Monitored third party loans to ensure all policies and procedures were followed to further minimize financial risk.

Key Achievements:

Monitored title issue matters by constant communication with attorney office to avoid risk for the bank

Followed up with third party Banks after the second lien foreclosure was completed to avoid risk to our senior lien.

Achieved recognition for descriptive communication with outside counsel to review complex title issues to protect the bank’s interest.

Managed Client business relationships and Managed Risk

Consecutive Top Performer award

Doubletree Hotel – 08/1998 – 11/2001

Auditor/Night front desk manager

Served as Shirt Manager and handled cash transactions of up to $ 3,000.00 on a daily basis. Provided excellent customer service and managed a staff and crew of 10. Resolved customer discrepancies and complaints. Adjusted invoices, A/R posting, balanced ledger and traced charges and charge back on a daily basis. Managed clients business relationships, Collaborated with the sales team in bringing in new clients and developing new business opportunities. Recommend changes in the credit policy to senior management

Key Achievements:

Managed customer complaints and oversaw inside sales

Developed and managed business relationships

Increased profitability standards via continuous collection efforts

Cargills Quality Foods (Sri Lanka)

Production Manager – 1995 - 1998

Managed a workforce of 145, budget management, decision making, inventory control, product development and responsibility for daily production and productivity.

Key Achievements:

Received three international scholarship awards for training in quality improvement and management

Increased profits from sales and received recognition

Received recognition for Increased production quantity and marketability

EDUCATION

Aquinas University College (Sri Lanka) Diploma in Agriculture.

Plantation Management Institute Diploma in Plantation Management (Sri Lanka), BCTI, Oregon– (Computer Applications)

American School of Mortgage (Loan Processing and Loan Underwriting) PMP Course (Triple A Institute 2016) Business Analysis Course (Triple A Institute 2016)

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