Business Administration

JANA R. HAPKA

**** ** **********

Lawton, Oklahoma 73505

580-***-**** Residence

580-***-**** Mobile

OBJECTIVE

Seeking an administrative position with a professional institution utilizing my office, organizational and supervisory skills.

EMPLOYMENT

CINTAS Corporation Lawton, Oklahoma

Office Manager/HR Coordinator January 2003- Present

Directly manage 6 associates. Manage and maintain all aspects of Customer Service, Human Resources, Accounts Payable, Accounts Receivable, and Payroll.

Improved and maintained Accounts Receivables of a $370,000/month account from 38% uncollected 60 day plus to 2.9% uncollected 60 day plus in 9 months.

Consistently pass all corporate audits.

Six Sigma Green Belt

Oklahoma University Norman, Oklahoma

Accounting Specialist II July2002- October 2002

Maintained accounts receivable for the Oklahoma Memorial. Areas of emphasis were parking garage revenue, departmental payroll, and collection activities for unpaid accounts and account maintenance for the University Club.

Scored 100% on all monthly reconciliations.

Zero defects on all payroll activities.

Reliant Energy Lawton, Oklahoma

Senior Business Representative May 1988-June 2002

Resolved customer concerns using the Customer Information Computer System (CICS) mainframe and System and Products (SAP) for a utility institution. Customer concerns include customer account payments, customer payment arrangements, correction/modifications to customer account, and corrections to customer account billing errors.

Oklahoma Divisional Trainer; trained all field and office employees in a tri-state area on SAP computer system and company cash management policy.

Divisional Field Clerk; ensured OSHA and DOT compliance for all Oklahoma Division Capital Improvement Projects.

Oklahoma Region Dispatcher for 5 years.

EDUCATION

Oklahoma Board of Education, Elgin, Oklahoma Elgin, Oklahoma

G.E.D, General Studies 1985

Great Plains Area Vo-Tech Lawton, Oklahoma

Certificate of Completion, Business Office Practices 1984

COMMUNITY SERVICE

March of Dimes Board Member 1988-2004

American Cancer Society Volunteer 1994-2007

United Way Volunteer 1988-2002

AWARDS

Masonic Award, 1978

Who’s Who of American Students, 1982-1985

Oklahoma Honor Society, 1978-1985

National Honor Society, 1978-1985

Arkla Energy Oklahoma Volunteer of the Year, 2001

Oklahoma University Superstar Award, August 2002

Lifetime Member of Cambridge Who’s Who, August 2008

SKILLS

Ten Key Touch

Typing- 50 WPM

Microsoft Office- Word, Excel, Power Point, Outlook

Operating Systems- 95, 98, NT, XP

AS400

SAP

REFERENCES

Available Upon Request

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