Quality Assurance Management

DREW R. JACKSON

Phone – 801-***-****

E-Mail – **************@*******.***

Linked-In: https://www.linkedin.com/in/drew-jackson-0b74842

PURPOSE

Visionary Leader in Software Quality, Training, Analytics and Technology, seeking opportunity to actively employ skills, knowledge, and abilities--providing and coordinating optimal project and product efforts--while regularly advancing process excellence.

PROFESSIONAL EXPERIENCE

FATPOT TECHNOLOGIES, INC. / COMMUNICATIONS INTERNATIONAL, INC.

Bountiful, UT 2008 to 2016

DIRECTOR of QUALITY ASSURANCE and TRAINING

oDefined and launched new testing and quality assurance programs, resulting in drastically increased quality levels, and ability to deliver well-defined projects--on time.

oFacilitated scheduling, planning and execution of functional, system, and regression tests.

oManaged efforts with Public Safety Professionals as Subject Matter Experts promoting expert product design, customer-focused testing, and effective customer interactions.

oProvided exceptional support, project management, and implementation coordination ranging from small to large-scale customers.

oLed coordination, communication and analytical assessment among cross-functional development team and executive staff regarding resource requirements, project progress, quality levels, and risk analyses.

oDirected and motivated energetic team of quality assurance engineers, training, configuration management, and technical writing staff.

oDeveloped, scheduled, and participated in on-site training with agencies, ensuring smooth product deployments and ongoing satisfaction.

TIMESHAREWARE

Kaysville, UT 2005 to 2008

QUALITY ASSURANCE DIRECTOR

oIntroduced formal quality assurance measures and software testing programs.

oBuilt processes and relationships with Development and Project Management groups to ensure success and consistent on-time product delivery.

oIncorporated comprehensive quality objectives and attained gold standard quality for multiple product platforms resulting in high increases in client satisfaction, and greatly lowered reported incidents.

oEngaged with senior analysts to ensure end-to-end process and requirements stability.

oLed cross-functional team of analysts during bug councils to ensure quality of logs, traceability, and requirement completeness.

oPartnered with large clients to define, measure and execute User Acceptance Test cycles at Resort locations assuring effective software implementations, and increased end-user understanding and productivity.

CASEDATA CORPORATION/OCE CORP.

Bountiful, Utah 2003 to 2005

QUALITY ASSURANCE MANAGER

oImplemented quality management processes and effective testing processes, including ISO standardized procedures.

oTrained and mentored staff of 25+ testing technicians, and quality auditors, on optimal testing methodologies, data research/analysis, SQA quality processes, and documentation review.

oCoordinated upstream coding quality measures, ensuring conformance to requirements, and ongoing process improvements. Traced quality to downstream software and end-user platforms.

oDeveloped and directed creation of comprehensive test plans and testing strategies.

oCoordinated creation and editing of project specification documents for local and international review.

INGENIX, INC. / UNITED HEALTH CARE

West Valley City, Utah 1998 to 2003

QUALITY ASSURANCE DIRECTOR

oIntroduced and promoted quality assurance practices and ongoing analytics.

oDeveloped company-wide testing programs, including end-to-end tollgates and metrics.

oProvided dynamic leadership, coaching, and direction to technical and clinical department staff, business analysts and numerous project teams.

oOversaw orchestration of highly successful quality lifecycles, testing processes and analytics for more than 30 applications, accompanying documentation, and data research deliverables.

oLaunched defect-tracking-tool implementations and formal project planning techniques.

oManaged introduction and effective use of automated measures to test millions of ever-changing codes, standards and medical rules and edits across many different software products.

EXPERIENCE/SKILLS

* Formal Test Planning and Test Design * Configuration Management, SVN, Visual Source Safe

* Client/Server Software Application Testing * Web-based Application Testing

* Defect Tracking Tools; DevTrack, OnTime * Project Management

CollabNet, Fogbugz * Quality Metrics / Reporting / Analytics

* Business Analysis, Solution Architecture * Test Driven Development, User Story Writing

* SQL, SQL Server, SQL Management Studio * Medical Codesets, Rules, Edits – CPT, ICD, HCPCS

* Oracle Databases, TOAD * Quantitative Data Analysis, HealthCare Analytics

* FBI – National Incident Based Reporting * Utah Criminal Justice System Transactions (UCJIS)

(NIBRS) * Law Enforcement Procedures: Investigations, Evidence

* SEI Capability Maturity Model (CMM) * 911 / Emergency Response Interoperability

* HP/Mercury Test Automation Tools * Six Sigma, DMAIC Process Improvement, Metrics, Analyses

* Testing Scheduling/Reservation Software * Vacation/Resort Management Tools and Processes

* ISO QC Standards Implementation * GIS Data/Imagery Development, Quantum GIS Tools

* Concordance Database Systems * Configuration, Build, Change Management Practices

EDUCATION

UNIVERSITY OF UTAH – Salt Lake City, Utah

Bachelor of Science, Behavioral Science and Health

Excelled in coursework including: Epidemiology, Health Care Statistics, Public Health Administration, Accounting, Business Management. Ranked top 15% of class: Golden Key Honor Society member.

Bachelor of Science, Sociology

Gained important insights into human interaction, communication, and conflict resolution. Studied corporate influences on behaviors and processes.

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