Manager Customer Service

Leslie Braff

**** ******* *****, ********** *****, California 92646

714-***-**** • ***********@*****.***

Objective

Succeed in a stimulating and challenging environment while establishing an enjoyable career. Education

California State University, Long Beach 2008- 2012 Bachelor of Science, Hospitality, Food Service and Hotel Management Experience

Membership Sales/Advisor, Equinox Huntington Beach, April 2016-Current

• Responsible for selling Club Memberships

• Collaborated with Regional Sales Manager for lead generation and outreach events

• Built lasting relationships with prospective and current members to drive sales Assistant Housekeeping Manager, Grand Hyatt San Francisco, November 2014-January 2016

• Maintain Operational and Labor budgets and inventory of hotel’s largest department of over 150 associates.

• Ensure guest room and public area cleanliness standards are met within 660 room hotel

• Assisted in increased employee engagement scores from 2014 & Grand Club NPS Assistant Guest Service Manager, Hyatt Regency Huntington Beach, May 2011-November 2014

• Assist Guest Service Manager in evaluating customer service metrics and implementing improvements in a dynamic environment

• Implemented Beach and Activity Program to aide in increasing Recreation revenues

• Interview and Train new hires- Hired approximately 30 new associates each summer

• Aided in Marketing efforts by establishing/running the Instagram handle Honors & Activities

• Department of the Year 2015 – Grand Club

• Manager of the Quarter, 2nd Quarter 2014

• Hyatt Corporation Rooms Division Team of the Year, 2013

• Hyatt’s Service Excellence Team July 2011

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