Michael Hesiak

Chicago, IL *****

acwti5@r.postjobfree.com 773-***-**** www.linkedin.com/in/michaelhesiak

Creative IT Leader

Increase Profitability Decrease Errors Eliminate Barriers Boost Retention

Collaborative technical expert for building strategic long term relationships with clients, stakeholders, vendors, and third parties to increase and maintain customer satisfaction. Known expert to identify root cause of issues, analyze and improve work processes to meet and maintain expectations for service and implementation delivery.

Proven record of maximizing team efficiency, accuracy, and effectiveness, leveraging available technology, training, coaching, and mentoring team to increase consistency and quality customer service, using real world work situations. Enthusiastic and focused manager to compile, integrate, and maintain functional, technical, and procedural knowledge to enhance workflow and decrease work turn-around times.

Production Process Development Data Conversion & Processing Issue Management & Resolution

SaaS Software Implementation Client & Vendor Relationship Management

EDI Programming & Operations Software Feature & Function Development

Experience

AUTOMATED DATA PROCESSING

Executive Vendor Relationship / Implementation Manager 2014 – 2016

Improved ADPs market offerings and increased profitability by managing and developing strategic relationships between ADP and Health Care Providers.

Transformed and improved relations with vendors by increasing team responsiveness to issues and errors, creating and establishing mutually agreed upon SLAs for both parties.

Enhanced test file quality by compiling and maintaining functional, technical, and procedural documentation, leveraging knowledge and solution management platform, Jive.

Achieved faster implementation timelines and fewer test cycles by improving internal testing processes, documenting common errors, and providing carrier approved solutions.

Decreased EDI import errors in testing and production and eliminated common errors by identifying patterns in file errors received at Health Care Carriers and requesting code changes.

Eliminated communication barriers and improved timelines by developing and executing dedicated team implementation process with top 35 health care providers.

Overcame implementation issues by collaborating with health care provider EDI teams on implementing Health Care EDI files, maintaining file programming, managing data, and programing related issues and errors in production.

Met HIPPA regulation compliance as member of Healthcare Data Security Council by working closely with legal department, ensuring proper handling of personal health care data.

Manager of Connection Services 2007 – 2014

Improved and exceeded turnaround times by building 2 teams of high performing EDI programmers, maintaining and troubleshooting over 46K files in 5 geographic locations for 450 health care providers and third party vendors.

Enhanced internal and external customer satisfaction year-over-year by developing and maintaining EDI files for yearly annual enrollment for client base of over 6.4K clients.

Michael Hesiak acwti5@r.postjobfree.com Page Two

AUTOMATED DATA PROCESSING (Continued)

Increased workflow, FTE efficiency, and rate of delivery by designing, developing, and improving annual enrollment business process every year for 25 programmers, 60 plan setup analysts, and 2 offshore teams in India, and 20 programmers in Philippines, leveraging database technology.

Built and developed Connection Services department by creating job family, grades, work processes, departmental procedures, documentation, training, and data processing tools, interviewing and hiring over 50 associates.

Generated high tenures, decreased turnover, improved productivity, and increased associate satisfaction year-over-year by analyzing associate satisfaction surveys and conducting focus groups with team members on addressing operational and technical issues.

Boosted programming team performance, quality, and accuracy, and decreased overall development life cycles by developing strong internal partnerships.

Enriched productivity and decreased work turnaround times consistently by leveraging technological tools and innovations, facilitating associate training, and implementing new work processes, and performance management.

Facilitated manager quality and efficiency by facilitating training and mentoring new management trainees in corporate practices, general management skills, including performance management, corrective action, interviewing, and dealing with employees as Leader in Management Development Program of ADP University.

Lead Data Conversion 2006 – 2007

Improved productivity and decreased onboarding time by training and mentoring new team members in converting data and programming EDI files to health care providers and ADP Payroll systems.

Attained work efficiency and team accuracy by developing and implementing workflow procedures, processes, and documentation for data conversion and programming of payroll EDI files.

Resolved data conversion issues for clients, team leads, managers, and implementation consultants, and eliminated manual data entry by generating and supporting creative and automated database tool solutions.

Enhanced management knowledge of project status and progress by developing and overseeing SQL Server 2000 / ASP based applications for executing case tracking, and facilitating reporting for all implementation work.

Increased product value and enhanced additional sales by programming EDI files and converting legacy proprietary data to ADP consumable formats, ensuring clients using rare and obscure platforms ease in transitioning to ADP platform.

Automated processes and eliminated time off implementation timeline by developing and programming custom Access database tools for Legacy data conversions.

Previous Positions Held:

Data Conversion Technologist

Senior Reporting Specialist / Webmaster

Reporting Specialist / Webmaster

Application Support Analyst

Education

Bachelor of Arts (BA), Psychology, Roosevelt University, Chicago, IL, GPA: 3.9

Awarded Roosevelt Academic Achievement Scholarship

Awarded Membership in Franklin Honor Society

Contact this candidate