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General Manager of Operations

Location:
Tampa, FL
Posted:
December 25, 2016

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Resume:

Experienced Executive Manager high energy, hands-on positive leadership experience in department head supervision, strategic planning, and development. Integral in revenue increases, multi-million dollar sales, cost reductions and sustainable net profit improvements. Identify new possibilities make tough choices required to bridge the gap between vision and execution. Introduce new sales methods, tracking systems into the business process and build stable work forces. Noted for motivation, problem-solving, revenue growth and accountability. Professional experience of multimillion dollar companies Honda, Hyundai, Ford, GM and Toyota franchises qualifies me for consideration in many different capacities.

Areas of Expertise

Business Developmental Forecasting

DMS systems R&R, ADP/CDK

Inventory & Cost Control Systems

Vision casting

Human Resource Management

Operations Management (NADA)

Strategic & Financial Analysis

Navigating Risk Reward

Process Improvement strategies

Leadership/Team Accountability

Marketing analytics (google)

Customer Service Experience

Identify Employee Potential

Fixed Operations Director

CRM, E-Leads, AAX, V-Auto

Professional Accomplishments

Hands-On Operations Management; Direct and Authorize Sales and Inventory

Achieved consistent Toyota sales volume of 350 units per mo. and sales revenue of $105 million annually.

Increased Crown Automotive bottom line net by $2 million through highly effective profit and loss management.

Adept at Financial analysis, Talent mentoring, complex problem solving, Google market analysis, and managed risk-taking.

Proven Ability to Increase Productivity, Develop Successful Teams, and Elevate Customer Satisfaction to best in class.

Increased sales growth by 45% annually for four years running, notwithstanding stringent franchise allocation restrictions.

Mentored managers to develop standards and procedures, to promote a positive culture of productivity & achieve long-term growth.

Elevated Honda and Hyundai customer satisfaction index from 81% to 98% achieving national manufactures recognition

Broad-Based Background in Effective internet Marketing and Inventory Control

Effectively directed and implemented marketing budget of $1.8 million annually across traditional & electronic media.

Served as President of automotive Manufacturer’s Advertising Association and Hyundai vehicle development council member.

Controlled 15 franchise parts inventory and delivery services. Managed large body shop with sales of 600k per month.

Coordinated/ordered $16 million in inventory using statistical analysis techniques to maximize profit and minimize W/S loss.

Awards

Toyota “President’s Award”

Acura “Dealership of Distinction Award”

General Motors “Mark of Excellence”

Ford “President’s Award”

Ford Minority DD “Used Certified Instructor”

Education, Certifications & Licenses

Bachelor of Science "Business Administration and Marketing", University of South Florida, Tampa, FL

"Start up Quest" University of Florida, Gainesville, FL

AFIP- certified in Finance & Insurance (Zurich Ins. Group) Files Training JM&A Ins. Group

Dealer Automated Systems, Inc. (Mike Nichols, NADA, Adcom, V-auto, E-leads, Extreme, Dealertrack)

Employment History

President, CEO of Marvel Investments Inc. Tampa, FL.

(2015-Present)

General Manager of Operations, Headquarter Hyundai Orlando, FL (2014-2015)

General Manager of Operations, Love Honda, Homosassa, FL

(2010-2014)

General Manager & Financial Acquisitions, Jenkins Auto Group, Ocala, FL

(2007-2009)

General Manager, Crown Auto Dealerships, St Petersburg, FL

(2000-2006)

General Manager, Clearwater Toyota, Clearwater, FL

(1995-2000)



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