Administrative Assistant Customer Service

WINDIARINI RODGERS

***** ******* ***** ****, *********, MD 20853

Phone: 240-***-****. Email: *.*******@*****.***

GENERAL ADMINISTRATIVE/OFFICE SKILLS:

Software skills: Microsoft Office Suite (Word, Excel, PowerPoint, Access, OneNote and Outlook), GroupWise, E-Time, Track-It, Misys, Pyxis, Citrix, C-vent (Event Planning/Organizing software), Adobe Acrobat, QuickBooks Pro.

Greet visitors, answer multi-line telephones, 10 Key, 50 wpm, data entry, mail-merge, and assist special projects.

Acting as the department contact to internal and external communications

Performs general administrative tasks; such as handling the fax and the mail, shipping and receiving documents/packages, typing, filing, ordering supplies/purchasing agent, account receivable, manage inventory and phone coverage.

File and retrieve documents, records, and reports.

Compiles information from various sources and utilizes the information for uses such as generating reports.

Audits and maintains various reports specific to the department by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.

Ensure department schedules and calendars are kept updated.

Manage database. Maintained centralized filling system for the department. Update and maintains business information via computer or department files.

Assist with a variety projects in the department or within the organization.

Draft and type correspondence and/or presentations to be sent to internal and external contacts.

Assists and support team/managers in preparing for meetings/events/projects.

Performs related duties as assigned with good analytical skills.

Account Receivable agent. Assist with processing expense reports reimbursements.

Knowledgeable customer service agent, ability to resolve issues quickly and efficiently, ability to represent a positive and professional image.

Coordinating travel arrangements, coordinating meetings, luncheon meeting preparation, assist with event planning and event organizing.

EDUCATION:

Montgomery College – Online Course: Administrative Fundamental Certificate Program - 2009

Sahid University (Indonesia): Mass Communication (Some College credit-coursework completed) - 1999

H.S. SMAN 26 (Indonesia): Social Sciences - 1992

WORK EXPERIENCE

MAK Warning Production, LLC. Office Assistant (Part-time) 10/2014 - Present

First Transit (Gaithersburg, MD) Para-transit Professional Operator) 04/2014 – 06/2015

SUBUD USA (Beltsville, MD) Office Clerk (Part-time) 10/2013 - 10/2014

Special Olympics International (Washington, DC) Administrative Specialist 02/2007 - 02/2013

Assorted Temporary Assignments:

Danya International (Silver Spring, MD – 2006) - Facility Performance and Support Coordinator

Kaiser Permanente (Rockville, MD – 2006) - Administrative Assistant

American Red Cross Headquarters (Washington DC -2006) – Project Assistant

Raysat, Inc. (Vienna, VA – 2005) - Administrative Assistant

Ecompex, Inc. (Mc.Lean VA – 2005) - Office Coordinator

Comm. Hospice of VA (Falls Church, VA 2004) – Assistant to Clinical Coordinator

Hospice of Dayton (Dayton, OH – 2004) - Unit Secretary

Work Status: US-I am authorized to work in this country for any employer

References available upon request

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