Customer Service Manager
Resume:
Rahneia Shafeek
Atlanta, GA 30324
757-***-****– Cell
704-***-****– Cell
CAREER OVERVIEW
Over 35 years of experience in a variety of industries utilizing GAAP, specializing in financial and accounting business operations and procedures.
KEY SKILLS and PROFESSIONAL COMPETENCIES
Accounting Management
Forecasting
Auditing
Maintaining Journals/ Entries
Budgeting
Profit and Loss
Accounts Payable
Collections
Honest and Ethical
Accounts Receivable
Financial Reporting
Attentive to Detail
Payroll
Balance Sheet
Logistics
Reconciliation
Professional and Reliable
On line Banking
COMPUTER PROFICIENCIES
Microsoft Outlook
QuickBooks
EZClaims
Excel
Great Plains
CBIS
Word
Centx App
HRIS Systems
PeopleSoft
Quicken Software
Microsoft Dynamics CRM
Oracle
JD Edwards
SAP
Timberline
CITRIX
Impresario
IP LOGISTICS Soft Ware
Business Objects
ADP Systems
PROFESSIONAL EXPERIENCE
Tidewater Physician’s Multispecialty Group, Newport News, VA
Sr.Team Lead Bad Debt Recovery Analyst
July 2015 to August 2016
Audit patient medical accounts for bad debit balances
Contact patients in regards to medical balances with option and solutions
to assist in bringing medical balance to zero
Create recovery spread sheets to track bad debt recovery for each doctor and facility
Schedule automatic payments in accordance to patient repayment agreements and
company policies and guidelines
Review special accounts to determine if eligible for payment discounts/reduction/charitable write offs
in accordance to company policies and guidelines
Process and post payments to patient accounts
Manage all aging reports for each doctor and facility
Create scheduled statement disbursement
Collection Total: $80,000 in less than 7 months
Supervise and trained three employees
Prince Parker & Associates, Charlotte, NC
Medical Collections Specialist
(temporary position)
October 2014 to April 2015
Place and receive collection-based calls regarding medical bills
Process, post and notate account transactions and notifications
Post debit/credit card payments along with ACH and post-dated payments
RemX Staffing Charlotte –Charlotte, NC
DAMCO CUSTOMS LOGISTSICS
Customer Service Broker via Customs
(temporary position)
June 2014 to July 2014
Audit FTZ invoices for Home Depot
Calculate formula in preparation of FTZ Audit
RemX Staffing Charlotte –Charlotte, NC
DAMCO USA/CANADA LOGISTICS
Managers Assistant via Accounts Payable
(temporary position)
October 2013 to June 2014
Process Accounts Payable for Canada and the USA via SAP, IES and DOCLINK
Process all on demand payments for Canada and the USA
Sort and distribute trucking, air, rail, vessel mail on a daily basis
Research past due invoices, Process Demurrage and storage payments
Maintain all supplies issues and needs and problem resolution
Train and provide process improvements to existing logistics processes
Scan all invoices into IFI-6230 scanner, Process SAP checks for DAMCO USA and DAMCO Canada
Created Standard Operating Procedure guidelines for DAMCO LOGISTICS USA/CANADA
Ensure vendor invoices are registered and processed in a timely and efficient manner
Randstad –Charlotte, NC
Oracle
Administrative Assistant
(temporary position)
August 2013 to September 2013
Greet clients
Process outgoing and incoming mail
Schedule conference meetings
Maintain all supplies issues and needs
Mergis Group –Charlotte, NC
Extended Stay of America
Accounts Receivable Analyst
(temporary position)
March 2013 to June 2013
CDB invoice billing generated weekly, e-mailed along with any customized excel reports/spreadsheets to the customer
Cash, credit/debit card payments – Applied to invoices as specified per customer remittance
Contact past due accounts to collect payment
Communicate via e-mail and telephone with venders, clients and guest in regards to billing
Research and resolve customer disputes in a timely manner
Advice managers/staff of hotels to issue credits, reverse charges when necessary
Maintain aging reports for 40 hotel locations using EPICOR software
Using Microsoft Dynamics CRM maintained account notes
Maintain relationships between local hotel management and District Sales Rep
Manage and manipulate spreadsheets with voluminous data
Process comparison analysis Business Object software
Answer questions and resolve issues with limited information
Took initiative to quickly research and identify the right solution to uncommon issues or inquiries
Work independently with little immediate supervision
Mergis Group –Charlotte, NC
Peak Resources Long/Short Term Care
Auditor (temporary position)
December 2012 to January 2013
Researched, compiled data from three years of resident trust fund files using Matrix Software
Created an excel base audit report based on findings
Presented findings with written report via Microsoft Word to the Department of Health via State of North Carolina
Created an excel cash flow spread sheet to tracking daily weekly and monthly cash for 8 facilities
Randstad–Charlotte, NC
JP Morgan Chase
Tax Form Processor
(seasonal job)
March 2012 to June 2012
Sort, and review, tax return payments for 2012 tax year
Sort and process tax return payments for 2012 tax year
Review and approve tax payment view JP Chase software
Inter act with collages regarding payment discrepancy & high dollar issues
LEG RESOURCE –Concord, NC
Label Manufactor Creator
August 2011 to January 2012
Gather, process client request to produce packaging label for worldwide clients
Distribution packing to label to bagger dept. for distribution;
Inter act with corporate collages to create and designed new and unique ideals for packaging labels
DUKE ENERGY – Charlotte, NC May 2008 to October 2009
Customer Call Representative
Logged onto Impresario software to assist callers with their electric bill
Review and note customer accounts via DEA software
Explain company policies and procedures to clients for begin/ending electrical services
Explain billing procedures to clients
Process Debit, Credit card and check payments via CBIS Software
EMBASSY SPORTS CENTER – Charlotte, NC January 2008 to March 2008
Staff Accountant - Part-time evening job
Maintain cash receipts and deposits to all accounts
Prepared and processed monthly billing via Quick Books
Calculated monthly Sales & Use taxes
Account/Bank Reconciliations via Quick Books
TECHONOCOM BUSINESS SYSTEMS – Matthews, NC January 2006 to February 2007
Accounts Receivable Assistant Manager
company downsized
Researched all delinquent accounts and handled account discrepancies
Worked with clients to arrange payment plans
Processed collection letters, notices, credits, reversals and adjustments
Monitored aging report for multiple locations
Achieved a 77% collection rate within nine months
Provided assistance to clients with account and/or billing questions
Processed Bad Debt Write-offs
THE CROWN ATHLETIC CLUB – Charlotte, NC June 2003 to November 2005
Accountant / Business Administrator / Human Resources Director company went out of business
Processed daily invoices and new member applications via ASI software;
Responsible for Accounts Payable and Accounts Receivable including monitoring aging reports
Maintained general ledger, reconciled company bank statements and prepared monthly financial reports
Maintain cash receipts and deposits to all accounts; Monitored and maintained the petty cash account
Processed, posted and distributed bi-weekly payroll via IOI Payroll system
Assist with yearly budget calculations; Calculated monthly Sales & Use taxes
Monitored and maintained member accounts including posting charges and closing accounts
Completed all necessary paperwork for employees with strict adherence to legal guidelines
Prepared and processed monthly billing Gathered information in order to process quarterly profit sharing bonuses
Perform other duties related to accounting, administration and Human
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