Support Project Management

SUP

Objectives Radiant Analyst Experience Highlights

●Full cycle Epic implementation at California Pacific Medical Center: building specs gathering, workflow assessment and advisement, validation sessions, go live, stabilization, support and optimization.

●Primary Epic support contact for two hospitals within the Kaiser Permanente (Northern California) system.

●Assisted with the build as part of day to day support to meet the end user requests. (DEV TEST SUP-PROD)

●Supported a total of four Epic go lives at Sutter Health Hospitals.

●Over 10 years of operational experience within radiology department in a supervisory role.

●Project Management at Kaiser Permanente.

●Management experience at Kaiser Permanente and California Pacific Medical Center.

●Direct interaction with physicians and radiologists for Epic support and optimization at Sutter. Onboarding support at Kaiser.

Key Skills

●Epic Radiant, Cadence, Ambulatory

●Project Management

●MagView / MedView for Mammography

●Kronos

●Hologic

●PACS (GE and Visage)

Employment History

Lead Site Support Specialist February 2016 Present Kaiser Permanente Vallejo/Vacaville, CA

●Key support contact for Ambulatory and Inpatient modules of EPIC, mainly Ambulatory, Orders, ClinDoc. Troubleshoots problems and/or questions from end users. Processes all EPIC printer mapping requests.

●Physician Onboarding: Supports physician onboarding as sole point of contact for training and mobile device provisioning.

●Administrative Support: Delegates task assignments to the team and leads weekly team huddles to oversee progress. Recruits and interviews site support staff. Maintains the team schedule and PTO.

●Project Management: Video Visits, implementation and support. RSO (Rapid Sign On), implementation and support.

Applications Analyst, Epic Radiant August 2012 – February 2016 Sutter Health, Bay Area North San Francisco, CA

●Implementation: All pre live work including gathering build specs, performing workflow assessments, and validation sessions to ensure the build supports business needs. Supported 4 Go lives within the Sutter system.

●Sole primary support and resolution contact for Epic’s Radiant module for the largest hospital in the Sutter Health system (California Pacific Medical Center) with over 300 users. Provided troubleshooting and resolution to build and workflow issues. Identified and performed comprehensive analysis on advanced problems, up to and including build advisement, following through to ensure final resolution from build team. Proactive communication on status of incidents and problems to end users. Regular meetings with leadership from IT and Radiology department to determine future system enhancements and system optimization.

●Maintaining the Application: Documented and responded to user requests. System maintenance and upgrades to production environment. Assisted with build, interfaces and testing (reviewed, updated and maintained test scripts).Worked closely with various levels of management and staff (clinical and IT departments).

●Schedule build: Complete overhaul and adjustment of scheduling for the Radiology department. (DEV TEST SUP-PROD) Created numerous visit type session limits to ensure that the Auto scheduling brings back only specific scheduling solutions as requested by the manager.

●Report build: Created reports per end user demand for monitoring various aspects of staff productivity and other department trends.

●Reading Worklists build: Created and maintained over 100 reading worklists per radiologist’s request. (DEV TEST SUP-PROD)

●Training: Assisted with and conducted training sessions as required for new hire providers. Maintained a working knowledge of the application design and use. Attended training sessions.

●Limited experience with Cadence, ADT, ClinDoc and Orders.

Clerical Supervisor, Breast Health Center August 2006 – August 2012 California Pacific Medical Center San Francisco, CA

●Supervised clerical staff.

●Recruited, interviewed and evaluated clerical staff.

●Developed new policies and procedures for staff as needed.

●Piloted and implemented a new role at the Breast Health Center of the Reading Room coordinator. The function of this position was to coordinate the flow of the reading room by being the link between the radiology technologists, radiologists and the patient. The radiology technologist would submit the patient’s chart to the coordinator, the coordinator would wait for the next available radiologist and submit the patient’s chart with the pertinent information from the radiology technologist to the radiologist. Then, the coordinator would receive the information from the radiologists after they look at the images and either communicate the negative results to the patient or bring the patient’s chart back to the radiology technologist for taking of further views. This was including mammography x-ray imaging as well as mammography ultrasound.

●Communicated and problem solved with Medical Director to maintain high standards of operation.

●Coordinated and communicated with Chief Technologists daily to maintain high standards of operation.

●Oversaw the reception/front desk, scheduling, and file room operations.

Education

Certification / Proficiency Courses:

Radiant Radiology Information System (IMG100 and IMG400)

Introduction to Clinical Administration (CLN200)

Staff-Related Administration (CLN300)

EPIC Training:

Ambulatory Core Fundamentals

ADT specialists Training: Inpatient Suite – ADT

San Francisco State University, San Francisco, CA, 2006

B.S. Electrical Engineering

IEEE EMC Award, Spring Semester 2002

University of Fine Arts, Novi Sad, Yugoslavia, 1992

B.F.A. Piano Performance

Languages

●English

●Serbian

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