AMBER_DUNCAN

*** *. ******* ******* ** *****

Cell: 313-***-****

acwtfg@r.postjobfree.com

Career Overview

Reliable Customer Service Representative with extensive track record in demanding sales and account

management environments.

Result-driven, award-winning real estate salesperson; sold more than $800,000 in real estate purchase sales my

first year in the real estate industry. I have successfully proven my ability to establish solid rapport with clients.

Core Strengths

Strong organizational skills Telecommunication skills

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Active listening skills Adaptive team player

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Seasoned in conflict resolution Energetic work attitude

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Courteous demeanor Top sales performer

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Invoice processing

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Accomplishments

Licensed Life/Health Producer – May 2016

Customer Service Positions

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

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Database Maintenance

Assisted in managing of the company database and verified, edited and modified member information held in

confidence.

Work Experience

Century21AAANORTH

Real Estate Salesperson May 2006 to August 2007

Sterling Heights MI

Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Increased territory sales by surpassing monthly goals on a consistent basis.

Managed quality communication, customer support and product representation for each client.

Detroit Police Department

Detroit MI 48226 August 1977 – April 1998

Police Patrol, Investigator Armed Robbery Unit, Investigator Homicide Unit, Investigator Sex Crimes Unit

Executive Clerk to Department Command Officer – Gang Squad Unit. Executive Clerk to Deputy Chief –

Criminal Investigation Bureau

- Decorated Officer, Expert Pistol Marksman, Awarded for perfect attendance

Harper Grace Hospitals

Credentialing Secretary for Chief of Staff Dr. Robert Black

Educational Background

University of Detroit/Mercy

Detroit, MI 48235

* Business Administration courses, attended several semesters.

MaryGrove College

Detroit, MI 48221

* Business Administration courses, continuing education – several semesters

W.C.C.C

Detroit MI 48226

* Courses in Business Administration and Organizational Development

O.C.C.C.

Royal Oak, MI

* Courses in Criminal Justice

References provided upon request

Contact this candidate