Customer Service Data Entry

SHELIA W. SPARKMAN

**** ****** ** **

HARTSELLE, ALABAMA 35640

****************@*****.***

PHONE - 256-***-**** (cell)

OBJECTIVE

A full-time position in a professional office setting that can provide long-term opportunity for career stability and professional growth.

SUMMARY OF STRENGTHS/QUALIFICATIONS

* 30 + years Administrative Assistant /Customer Service Experience /

Human Resources Assistant / General Clerical skills

* Verbal and Written Communication Skills; Telephone Skills

* Completed Customer Service Training Course, and Pro-Skills Training for Customer

Service

* Computer Keyboard / Data Entry Experience / Microsoft Word / Microsoft Excel / Microsoft

Office / WebEx

* Attention to Detail; Long Term Commitment

EMPLOYMENT EXPERIENCE

July 2015 – June 2016

Administrative Assistant -Inconen Temp Services/Contract for ULA United Launch Alliance.

Perform a variety of administrative and secretarial duties for Supervisors/managers and Technicians. Utilize Microsoft Word, excel, Microsoft office, WebEx, and power point.

Perform several office functions such as arranging/scheduling meetings, reserve / arrange meetings for Conference rooms, caterings.

Utilize PSM to complete RPA's for ordering supplies. Utilize PMPIR for entering data of maintenance / inspection and composing/running reports for Tooling.

Utilize Concur for booking travel and completing expenses for Techs as well as Salary/management. Complete expense for caterings in Concur.

Provide guidance and direction as needed, to secretaries and other clerical employees.

Order supplies as need with approval from supervisor by creating RPA in PSM, also assist in operation of vending machine for supplies.

Utilize EAM-7I to create work orders for office needs. Utilize Visio to create Organizational (Org) Charts. Order supplies for Xerox copiers. Create Standard Flow Charts for ULA Calendars. Utilize SAP to log time worked.

Prioritizing, multitasking, problem solving is done on daily basis. Decisions are made by my knowledge of policies and procedures of the Company. Provide guidance and directions, as needed, to other employees.

February 2004 – July 2015

Accounting Receptionist / Admin Assistance – Wayne Farms. LLC

Create and Enter Journal Entry's at month end for the months expenses; Work switchboard and direct calls to proper destination; prepare all incoming and outgoing mail; Receive cash payments from Employee's for insurance and other due charges; Maintain Petty Cash on hand, Maintain Audits for payroll and Petty cash quarterly, Perform work safe observation; Maintain usage of company cars; Prepare and distribute payroll checks for hourly and salary employees; Assist in Accounts Payable by matching invoices in EAM program, and paying invoices in Adage, running reports for Accounts Payable; Enter Freight Bills; Print other reports on daily basis; Prepare Fed-Ex packages; Keep record of Management gas expenses and create journal entry for month end; keep log of medical calls; keep log of equipment and usage of scheduled meetings for conference room and events; Interact with Supervisors and hourly employee's in plant daily to solve problems that arise.

Assist in Human Resources as needed.

Run Reports needed for daily work.

Utilized word, excel, PowerPoint, Business Objects, EAM / D7I, Adage, Microsoft Outlook, Perform other duties as assigned.

May 2003 –February 2004

Collector - Compass Bank Card Center, Decatur, Alabama

Data entry; Collector for nonpayment of credit card, direct & indirect loans, home mortgage and equity line of credit accounts; Work accounts from automatic dialing system, both inbound and outbound calls, also work manual accounts; Resolved billing discrepancies and maintain customer accounts.

Utilized word, excel, KO, Total Systems (TSYS) and other programs, such as Lexus Nexus; Assisted in payment processing;

Directed calls and performed other duties as assigned.

June 2002 - August 2002

Billing Clerk--Estes Express Freight Line, Decatur, Alabama

Data entry; Prepared bills of lading; Provided rate quotes; Researched proof of delivery (POD); Maintained customer accounts;

Answered telephones; Provided customer services and directed calls as needed;

Assisting in Dispatch; Other duties as assigned.

April 1984 - June 2002

Lead Customer Service/Sales Representative--Charter Communications, Decatur, Alabama

Received customer inquiries and complaints and performed required actions to resolve problems;

Prepared and processed repair and installation service work orders;

Dispatched service personnel to work assignments;

Maintained customer accounts; Resolved billing discrepancies; Received and processed payments;

Made collections contacts with customers; Processed NSF checks;

Prepared bank deposits; Reconciled cash accounts; Balanced and made deposit for cash drawers.

Received and Distributed mail.

Utilized Cable Data and CSG computer software programs to input customer information and run reports, Word and Excel for other job assignments.

Solicited for new customers; Performed other duties as assigned.

VOLUNTEER EXPERIENCE

Chairperson for Church Hostess/Decorating Committee; Children's Sunday school Teacher; Youth Worker; Acteens Youth Leader; American Heart Association

EDUCATION

1976 Decatur High School, Decatur, Alabama

1977 JC Calhoun Community College (attended two quarters), Decatur, Alabama

REFERENCES FOR SHELIA SPARKMAN

Nicola Freeman – 256-***-**** Mrs. Christi Thompson – 256-***-****

United Launch Alliance, Wolverine Credit Union - CFO

Senior Industrial and Systems Engineer Decatur, Alabama 35601

Decatur, Al 35603

Ms. Brittany Sneed – 256-***-****

3M Decatur, Resident Engineer

Decatur, Al 35601

Contact this candidate