Aftermarket Manager

Farzin F. Mehr

**** *********** ***, ********, **** 43221

Email: *.**********@*****.*** Tel: 614-***-****

EDUCATION: The Ohio State University - Columbus, Ohio Bachelor of Science in Industrial Engineering, Minor in Manufacturing - 1986 Dunn School High- Los Olivos, California

High School Diploma with college preparatory curriculum – 1980 EXPERIENCE: Integrity Real Estate Management Services, Inc. – (Columbus, Ohio) A Division of CTL Engineering, Inc.

Consultant, May 2015 to Present

Providing expert consultation services to a dynamic and fast growing mid-size real estate development firm. Equipment management and material coordination, inventory control management, and warranty claim processing.

Aztexnika LTD - Exclusive Volvo dealer (Baku, Azerbaijan) Aftersales Operation Manager, June 2012 to May 2015 Responsible for managing all aspects of customer service and aftersales operations of Volvo/Mack truck, Volvo construction equipment and Clark forklifts including spare parts, service & maintenance, and warranty. Managed customer support representative (CSR) and dealership technical training program. Advised manufacturers on customer feedback relating to product reliability, cost competitiveness and market share. Monitored key performance indicators (KPI) for the management of the inventory, service quality, warranty claims and customer satisfaction. Coordinated effective integration of new products and procedures in Aftersales operations. Resolved customer service issues on product delivery and performance, reimbursements, work timeliness and technical support. Incorporated management initiatives for effective communication and performance improvement into operational goals and objectives.

Wirtgen Qeshm Co.; Wirtgen Group GmbH subsidiary

Product Support Manager, November 2007 to June 2012 Responsible for overall technical management of Aftersales program including development of annual business plan, setting/developing strategies and objectives, continuous improvement plan, marketing campaign, service work orders, spare parts, customer support, liaison with the head office in Germany on trouble shootings, implementation of all related services and technical bulletins. Assisted service staff on technical repair issues, evaluation of warranty claims and disputes, retail pricing structure, market analysis and training requirements.

Hamkar Machine Co.; Exclusive Caterpillar dealer (Tehran, Iran) Parts and Service Manager, July 1993 to November 2007

Responsible for managing parts and service operations

Assisted in development of dealer operating standards

Provided technical guidance on interpretation of workshop manuals

Monitored and improved KPI’s

Prepared technical correspondents with the head office in Switzerland relating to parts sales policy, warranty dispute, and service competency levels

Resolved logistics and distribution issues

Developed management goals and initiatives

Managed subordinate branches

Premiere Auto Glass Corp. (Lancaster, Ohio)

Process/Project Engineer, April 1989 to April 1993

Responsible for managing the manufacturing process for equipment installation & repairs

Provided operator training for new equipment and processes

Designed and managed material handling systems

Process optimization including tooling upgrade

Implemented quality control upgrades

Managed preventive maintenance program

Conducted feasibility studies of new products and systems Kad Pro Inc. (Columbus, Ohio)

Systems analyst, December 1987 to April 1989

Responsible for Aftersales support and services

CAD/CAM turnkey solution

Alteration to software and hardware to accommodate various manufacturing needs

Define application problems by conferring with clients, and evaluating procedures and processes

Fisher Guide; General Motors Corp. (Columbus, Ohio) Manufacturing Engineer (Intern), January 1986 to December 1987

Responsible for production control

Capital project justification

Workplace design

Tool design

Preventive maintenance

CERTIFICATES

VOLVO – CE Learning Center, 2/14

VOLVO – Potential Calculator (PotCalc), 1/13

Hamm AG. – Advance technical training, 4/12

Deutz AG. – Common rail engines level III competence, 3/12 Wirtgen GmbH – Advance machine technology, 7/11

Hamm AG. – Compaction series technical training, 5/10 Vogele AG. – Technical & Operation training, 7/09

Perkins Corp. – Global operation strategy, 6/07

Caterpillar – PSSR, 10/03

Caterpillar – Dealer software package program, 6/01 Hamkar Machine Co. – Preventive maintenance program, 8/97 Hamkar Machine Co. – Machine fleet management, 11/96 Caterpillar – Dealer Channel Entry System, 2/95

Caterpillar – Advance Hydraulic, Electrical training, 10/94 Caterpillar – Warehouse and parts operation, 9/93

ACHIEVMENTS

Wirtgen Qeshm – ISO Certificate, 9/10

Caterpillar – Dealer task force, 4/96

R.V. Armstrong & Associates – Group problem solving skills, 7/93 Ford Motor Co. – Statistical Process Control, 6/92 AWARDS

Aztexnika LTD – Volvo CSA competition winner

Hamkar Machine Co. – Manager of the year for two consecutive years in 2003-2004 Premiere Auto Glass Corp. – Employee of the year in 1992 PROFESSIONAL ACTIVITIES

Member of Institute of Industrial Engineering, Member of Institute of Mechanical Engineering and Society of Integrated Manufacturing since 1988

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