Continuous Improvement Management

MARK J. DI LUCCA

*** ****** **** • Devon, PA ****3 Cell: 484-***-****

*********@*****.*** LinkedIn: www.linkedin.com/in/mjdilucca SENIOR OPERATIONS PRINT EXECUTIVE

Resourceful and versatile Senior Operations Print Executive offering diverse technical, production and leadership experience in the commercial printing (conventional and digital), communications, direct mail and fulfillment industry. Excel at identifying, evaluating and implementing sustainable processes. Passionate about driving continuous improvement initiatives that maximize operational efficiencies, profitability and return on investment. Able to grasp the big picture, pay meticulous attention to detail and manage multiple priorities in time-sensitive environments. Proactive leader who can build and motivate cross-functional teams; and cultivate win-win partnerships with key stakeholders. Committed to adding enterprise value and exceeding expectations through creative idea generation, sound business judgment, collaborative problem solving, disciplined decision making and a lead-by-example style. AREAS OF EXPERTISE

Strategic Planning Project Management Budget & Expense Control

Process Improvement Restructuring Needs Assessment

Lean Manufacturing Quality Control Information Systems

Six Sigma Cost Reduction Customer Care

Operational Excellence Data Analysis

New Product Development

Training & Development

PROFESSIONAL EXPERIENCE

Continuous Improvement Associates – President/owner - Devon, PA • 2015 – Present A managerial consulting firm which offers the means to foster growth and effectively improve the bottom line through lean transformation principals. As it is known, the commercial printing and direct mail business continues to be a very challenging industry and requires continuous improvement initiatives implemented and practiced on an on-going basis to realize success. These important and effective tools are designed to eliminate waste and improve efficiencies which in turn will reflect on improved margins and positive corporate culture.

ANRO Inc. - West Chester, PA • 1982 – 2013

Leading full service provider of conventional and digital printing, direct mail, cross media campaigns and online print management solutions generating $23 million in revenue with over 120 employees. Corporate Director of Quality Assurance & Project Manager (2011 – 2013) Collaborated with sales staff and customers to develop and maintain required quality standards. Established custom production processes and procedures. Ensured compliance with FSC (Forest Stewardship Council) standards and procedures required for annual audits. Produced critical production statistics and trend analysis for senior management to support major corporate decisions. Conducted SWOT analysis for long- term strategic planning. Served as key team member for business development and marketing programs.

Implemented production improvement workflows and lean initiatives to reduce waste.

Spearheaded software implementation team to research, evaluate and install new ERP system.

Instituted best practice procedures to drive quality improvement in all production departments.

Established NCR (Non-Conformance Reports) to control error, defect and quality issues.

Promoted wide format printing as a new corporate sales product. Director of Operations - Mail and Fulfillment Division (1996 – 2011) Oversaw 30 employees and five direct reports in a multiple shift operation with responsibility for the operations, integrity, quality and delivery of daily addressing, inserting, and fulfillment related projects. Coordinated efforts with salespeople to support ongoing customer relationships. Established and maintained mailing logistic transportation methods to meet cost effective objectives.

Increased production rate per inkjet machine by over 115%; and inserter devices by over 78%.

Created and maintained an employee evaluation system for monitoring employee performance. MARK J. DI LUCCA Page 2

Cell: 484-***-**** *********@*****.***

Initiated in-house Postal Certification Programs according to USPS guidelines that produced significant customer savings.

Developed and controlled a warehousing/distribution system meeting customer specifications.

Designed production layout for new West Chester plant.

Played key role on implementation team tasked with replacing an automated job management software system with SAP/Syskoplan software.

Director of Information Systems (1986 – 1996)

Championed and managed the operation and functionality of the local and wide area networks. Researched and coordinated the installation of internal web and e-mail servers as well as firewall security systems. Determined needs, evaluated/selected vendors, defined specifications/features, and approved all computer hardware and software acquisitions. Designed, implemented, documented and trained users in the operation of all automated systems, controls, procedures and practices. Established and facilitated monthly production meetings. Served as team member on three committees including home page design, senior management and suggestions.

Customized ANROLINK, an electronic bulletin board system designed to transfer files directly from customers under both Mac and PC platforms.

Designed and implemented a comprehensive disaster recovery plan.

Oversaw all facets of DataQuest, a new communications division of ANRO. Assistant Data Processing Manager (1983 – 1986)

Directed a team of two technicians. Installed workstations for administration purposes and production solutions. Conducted troubleshooting and resolved a variety of computer system issues. Systems Analyst (1982 – 1983)

Monitored manual accounting, costing and estimating systems. Implemented, installed (software and hardware) and trained users on estimating, job costing and AccPac (accounting) computer systems. PROFESSIONAL AFFILIATIONS

Delaware Valley Industrial Resource Center (DVIRC) - Manufacturer’s Council Greater Philadelphia Senior Executive Group (GPSEG) Graphic Arts Association

Association for Manufacturing Excellence

Direct Marketing Association

Association of Marketing Service Providers

Southeastern Postal Customer Council

Lean Six Sigma

PROFESSIONAL DEVELOPMENT

Certificate of Achievement (Six Sigma Green Belt) - Villanova University Lean Certification – Delaware Valley Industrial Resource Center (DVIRC) Finance for Managers – (DVIRC)

Effective Management Development - The McGrail Group Evaluating Employee Performance

Human Resource Management

Certificate of Achievement (Expanding Your Markets) - Xerox Corporation Assertiveness Training and Development

Leadership/Management Development - Resource Associates Quality Leadership - Making Things Happen, Getting Things Done EDUCATION

Cabrini College - Radnor, PA

Masters of Science (M.S.) in Organizational Leadership Graduated with honors (Kappa Gamma Pi)

Villanova University - Villanova, PA

Bachelor of Science (B.S.) in Business Administration

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