Customer Service Supervisor
Resume:
Jodi M Rios
Cell: 504-***-****
Email: *********@*****.***
WORK EXPERIENCE Island Business Systems & Supplies 12/2004 - 07/2016 130 E. Marine Corps Drive, Suite 101 Salary: 9.00 USD Per Hour Hagatna, Guam Hours per week: 40
Accounting Clerk
Perform various clerical and routine administrative tasks. Answer telephones, open and log mail, meet and greets visitors, and assists in other clerical functions and arrange meetings as needed.
Create entries, verify and reconcile input for manager's approval or submission to corporate accounting. Assist in preparation of financial statements or management reports such as billings, budgets, cost reports and sales reports.
Call customers to collect on accounts due and past due. Make arrangements on payment schedules and amounts to clear debts
Instrumental in automating processes with the implementation of new software. Research processing problems, contact departments, vendors or customers to resolve problems and expedite payment, and respond to inquiries by telephone or in writing. (Contact Supervisor: Yes, Supervisor's Name: Roland Franquez, Supervisor's Phone: 671-***-****
Independent Freight Services 2/2003 - 11/2004
Harmon, Dededo Guam Salary: 9.00 USD Per Hour
Hours per week: 40
Accounting Clerk
(Collections) Call customers to collect on accounts due and past due. Make arrangements on payment schedules and amounts to clear debts.
(Invoicing) Used QuickBooks accounting software to issue invoices and statements to customers and provide reports to management on a monthly basis.
(Agent Settlements) Used MS Excel to provide agents with detailed reports of monthly shipments and track accounts.
(Purchasing) Talk with vendors and get price quotes for the purchasing of office supplies. Answer and direct phone calls.
(Filing) Manage, update and file customer invoices as well as all shipping documents. (Contact Supervisor: Yes, Supervisor's Name: Melanie San Nicolas, Supervisor's Phone: 671-***-****) TH Corporation dba Mangilao Golf Club 8/1996 - 9/2001 Mangilao, Guam Guam Salary: 9.21 USD Per Hour
Hours per week: 40
Retail Associate VII
Supervised a staff of 10; making work schedules, taking care of disputes and provide training in the following areas: software, operations and customer service.
Revised front office manual and implemented new Standard Operating Procedures to improve operations. Provide sales reports (daily, monthly and annually) for accounting. Check in customers for golf, handle cash and cash out with accounting. Handle customer complaints; work with other departments to resolve disputes. Conduct inventory (monthly, annually); manage inventory. Talk to vendors regarding pricing, providing quotes and making orders. Fill out purchase requests for approval.
Helped with the implementation and training of new software. Provide help to the Reservations department when they are short staffed. Built a customer service-tracking program using MS Access to provide management with a monthly report. (Contact Supervisor: Yes, Supervisor's Name: Jetan Sahni, Supervisor's Phone: 671-***-****) Onward Beach Resort 5/1992 - 3/1995
Tamuning,, Guam Guam Salary: 21,000 USD Per Year
Hours per week: 40
Front Desk Manager
Supervised a staff of 10-15 people. Handle scheduling of staff for all three shifts. Handle disputes between staff. Provided staff with training on software, operations and customer service. Implemented new Standard Operating Procedures as well as improved on existing SOP's to improve operations. Conducted Night Audits for accounting.
Check in guests for stay at the hotel.
Handle room assignments for guests to insure no double bookings. Coordinate with other departments to make sure that rooms were in top shape for guest arrival.
Check out guests and settle billings, handle cash and foreign exchange (Yen, Hong Kong Dollar, ie.). Handle guest complaints and inquiries. Talk with tour agents to handle any guest complaints and inquiries. Help guests make reservations for optional tours, dinners, taxi's, etc. Attend and conduct monthly meetings to discuss any problems or handle disputes, round table discussion on improving the quality of work and operations.
Helped with the implementation and training of new software. Provide reservations with help when short staffed. (Contact Supervisor: Yes, Supervisor's Name: Juan Martinez, Supervisor's Phone: 647-7777)
EDUCATION University of Guam
Mangilao, Guam Guam
Some College Coursework Completed
63 Semester Hours
Major: Secondary Education
GPA: 3.2 out of 4.0
Notre Dame High School
Talofofo, Guam Guam
High School or equivalent - 5/1990
GPA: 3.4 out of 4.0
JOB RELATED
TRAINING
Customer Service Training conducted by The Employers Council, July 2001 REFERENCES Elvina Candaso
Phone Number: 504-***-****
Reference Type: Personal
Frank Cruz
Phone Number: 734-4933
Reference Type: Professional
Kenneth Santos
Phone Number: 788-8629
Reference Type: Professional
ADDITIONAL
INFORMATION
Microsoft Word / Excel / Access / Power Point / Publisher / Outlook E-automate (MFD/Print Management Software)
Hotel Information Systems (Hotel Software)
Tee Times (Golf Management Software)
Peachtree & QuickBooks (Accounting Software)
Typewriter - 70 wpm
10-Key Calculator
Copier / Fax / Scanner
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