Customer Service Technical Support
Resume:
Staci James
*** **** ***** ****, ******* GA
E-Mail: ************@*****.***
OBJECTIVE To obtain a challenging position with an organization where I can utilize my skills as a Technical support and expertise to assist in the development of a productive growing company.
EDUCATION Ashford University
Major: Associates in Business Management
American Continental University
Major: Bachelors of Science Information Technology (current)
EMPLOYMENT
EXPERIENCE
Southeastrans
Dispatcher
Schedule and dispatch drivers according to customer requests
Specifications, or needs, using emails, radios and phones.
Arrange for necessary discharges for hospitals.
Relay discharges and information from customer service representatives from emails.
Confer with members or hospitals in order to address questions, problems, and requests for transportation services.
Prepare daily manifest for transportation and run schedules daily.
ASURION WAH (work at home) DIRECTV
Tech Support
Technical Support
Received payment transactions over the phone
Report Claims damages due to unforeseen reasons due to weather
Trouble shoot diagnostic codes on customers to screen
Unlocked passwords
Up grades of to services
Deletion services
Placement orders of remotes, receivers and satellite dish
Placed service calls for receivers that were unable to be fixed over the phone
Quick Drop Towing 2481 Old Covington Highway
Dispatcher
Job Duties: Dispatching calls to Drivers and assisting Insurance Companies
Dispatch customers to the tow companies with calls for stranded customers. Dealing with insurance claims for customers whose cars were in accidents and
needed the assistant of the towing company.
Tow book
Tow soft
Agero, Allstate, Usac, etc.
Prism Point Technologies Help Desk Analyst
College park Ga 30349
RESPONSIBILITIES
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
Logging incidents and requests through analyst metrics
● Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
● Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
● Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.
● Ability to resolve requests on first contact.
● Maintains and protects confidentiality with regard to all aspects of employee information.
● Adheres to Code of Conduct and Mission and Value statements.
● Performs other duties as assigned
● Demonstrated ability to learn customer support processes and techniques.
Martin Brower
Ensure Vocollect units are properly signed for at start and end of shift
Ensure Pre- Inspection for Equipment properly filled out
Route packages
oEnsure all items are circled in the FRZ, REF, Dry Bulk sheets
oFill out Control Folders are appropriate (Clean, Out of Stock, Substitutes) and notify supervisors when there are shorted items.
oFill out Load Diagram with proper names
oDistribute Load Diagram FRZ and REF bulk sheets to loaders, annotate route sheet with proper trailer number, and deliver to transportation upon completion
Kapstone Corporation
Receptionist
Attended front desk multi line telephone system
Greeted visitors and clients and guided them to appropriate departments
Aided the research activates with statistical data condition and other helpful information.
Precision Employment
Receptionist
Attended front desk multi line telephone system.
Completed internal emails and external communications with clients
Referred prospective clients to proper channels
Administered pre-screen for employment applications
Scheduled and coordinated meetings, events and appointments
Prepared reports by performing information analysis as directed
Database maintained and updated files
Provided core administrative support such as faxing, filling, scanning and copying
Sorting and distribution of mail and communications.
Staci James
515 Lake Joyce Lane, Atlanta GA
E-Mail: ************@*****.***
RELATED Ten years of experience and education in administrative assistance
SKILLS Excellent communication skills
Customers service as front desk receptionist
Payroll input through paper and electronic
Electronic inter-office mail distribution
Knowledge of copier, fax machine, multi-line phone systems
Computer skills in most Microsoft software products
COMPUTER
EXPERIENCE MS Excel
Develop spread sheets
Microsoft office
PowerPoint
Outlook email
MS Office
Developed strategic plan for the not for profit
Developed sales plans and forecast sales
Keyboard Typing
45 Words per minute
Proof reading and editing
Employment dates:
1.Southeastrans - current
2.ASURION WAH 2013-2015-
3.Quick Drop Towing May 2012-2015
4.Prism Point Technologies 2013-2015
5.Martin Brower 2012-2013
6.Kapstone Corporation 2011-2012
7.Precision Employment 2010- 2011
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