Manager Customer Service

ALLAN O. MARCELINO

Blk. * Lot * Langka St. Phase II Bloomfield Sub. Tambo Lipa City

Mobile# +639********* or +639*********

Email Add: ***************@*****.*** / ***********@*****.***

SKYPEID: cyberbarrio2005

OBJECTIVE:

To have a job that would enable me to use my talent and skills as well as contribute to an organization’s goals and which would provide excellent opportunities for career advancement.

JOB EXPERIENCE:

FREELANCE COMPUTER TECHNICIAN

COMPUTER & IT CITY

Al – Khuwair, Opposite Premier Muscat Hotel, Beside Al-Rosha Restaurant, Muscat Sultanate of Oman

COMPUTER TECHNICIAN

February 15, 2012 to April 29, 2015

Perform tasks such as installation, diagnosis, assembling, disassembling, Repair and maintenance of computers, networking job entry stations and related equipment within the computer network.

Perform Installation, Diagnosis, assembling, disassembling and repair of Windows & Mac Personal Computer, Laptop & Mac Book of the Client Customer with in the store.

Perform Chip Level Laptop Repair.

GIGAHERTZ COMPUTER SYSTEM

Ayala Highway SM Lipa City

STORE BRANCH MANAGER

June 2009 to October 29, 2011

Sales and “bottom-line” profits of the store.

Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.

Maintain, encourage and possess “ownership mentality”.

Develop and implement employee performance evaluations and improvement plans.

Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.

Resolve customer problems or complaints by determining optimal solutions.

Ensure interior and exterior of store is maintained to company standards.

Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.

Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.

Provide exceptional customer service and ensure the employees also provide the same level of service.

Communicate, execute, and manage marketing and merchandising programs.

Conduct regular store meetings.

Ensure employee awareness of safety and emergency procedures.

Maintain and utilize surveillance equipment.

Maintain adequate store supplies.

Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

Execute and monitor loss prevention and shrink programs.

Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.

Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.

Prepare technician daily logs and route sheets for review by the District Manager.

Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.

Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing.

Ensure all orders are properly documented and released for pick-up.

Responsible for preparation of work schedules.

GIGAHERTZ COMPUTER SYSTEM

Ayala Highway SM Lipa City

SENIOR TECH. SUPPORT / ASST. BRANCH MANAGER

Feb. 18 2008 to May 2009

SENIOR TECH. SUPPORT

Perform tasks such as installation, diagnosis, assembling, disassembling, Repair and maintenance of computers, network job entry stations and related equipment within the computer network.

Perform Installation, Diagnosis,, assembling, disassembling and repair of Personal Computer & Laptop of the Client Customer with in the store.

ASST. BRANCH MANAGER

Demonstrates the ability to efficiently and effectively operate the store in the absence of the Store Manager.

Execute opening and closing store procedures including paperwork to company standards

Prepare daily agenda; delegate and follow up on tasks. Processes all inventory receipts as required by company guidelines and partner with Store Manager in execution of the annual inventory process in store.

Develops the store weekly schedule for Customer Service Associates to maximize store sales and execute tasks in alignment with labor goals and models for the Store Manager’s approval.

Communicate performance issues to Store Manager and provide coaching to associates.

Oversee organization of the cash/wrap area, back room operations, stock organization and monitors store supply inventory.

MEGA PC LINK COMPUTER CENTER

Esteban Mayo St. Lipa City

COMPUTER TECHNICIAN

Feb. 05 2006 to Nov 20. 2006

Perform tasks such as installation, diagnosis, assembling, disassembling, Repair and maintenance of computers, network job entry stations and related equipment within the computer network.

Perform Installation, Diagnosis,, assembling, disassembling and repair of Personal Computer & Laptop of the Client Customer with in the store.

CLUB CONXION CYBER CAFÉ

National High Way, Parian Calamba City, Laguna

STAFF ASSISTANT & COMPUTER TECHNICIAN

January 06, 2001 to January 08, 2002

Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

Installs, assembles and configures computers, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

Performs other duties of a similar nature or level.

BARRIONET CAFÉ

Pelagio Cruz St. Fernando Air Base Lipa City, Batangas

STAFF ASSISTANT & COMPUTER TECHNICIAN

May 20, 2003 to Nov 27, 2005

Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

Installs, assembles and configures computers, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

Performs other duties of a similar nature or level.

READ-RITE PHILIPPINES INC.

Hard Disk Actuator Assembly

Lot No. 8 Phase 2B Carmelray Industrial Park

Canlubang, Calamba,4027 Laguna

TEST TECHNICIAN

June 06, 1998 to May 8, 2000

Performs initial mechanical set-up and calibration of new test equipment with the guidance of Sr. Test/Test Engineers.

Performs tester product to product to product conversion with guidance of Test/ Test Engineers.

Performs tester yield & downtime monitoring of all test equipment in the production line.

Performs schedule tester preventive maintenance and on line corrective maintenance of control situations with the guidance of the Sr. Test/Test Engineers.

Perform hardware and software modification/upgrades of test equipment and tools with the guidance of the Sr. Test/Test Engineers.

Prepares and submit reports.

Perform other duties which maybe assigned from time to time.

SPECIAL SKILLS:

Well-versed setting up, Maintaining, Assembling, Disassembling, Troubleshooting, Installation and Operation of the following Machine & Software’s.

PC or Personal Computer Mac OS Mountian Lion

Mac PC,Book,Iphone,Ipad,Ipod ADOBE Photoshop CS3/4/5/6

Lenovo/ IBM Laptop Specialist Windows 98se,ME,XPsp1 XPsp2

Linux Ubuntu Linux Suse & Red hat

LAN (Local Area Networking /TCP/IP) Windows Vista Ultimate

Window7 and 8 Starter, Basic, Premium, Professional, & Ultimate

Windows Nt, 2003,2008,2010 & 12 Server

EDUCATIONAL BACKROUND:

AMA COMPUTER LEARNING CENTER

Lipa City Branch

COMPUTER SYSTEM DESIGN & PROGRAMMING (CSDP)

April 3, 1998 Graduated

LYCEUM OF BATANGAS

Capitol Site, Batangas City

BS Physical Therapy

1st to 2nd year Under Graduate

FERNANDO AIR BASE NATIONAL HIGH SCHOOL

1ST TO 4TH

March 25, 1994

FERNANDO AIR BASE ELEMENTARY SCHOOL

Grade 1 TO 6

March 17, 1989

PERSONAL DATA:

BIRTHDATE : June 30, 1976

AGE : 40

BIRTH PLACE : Fernando Air Base Hospital

CIVIL STATUS : Married

SEX : Male

NATIONALITY : Filipino

HEIGHT : 5’8

WEIGHT : 184 lbs

SSS # : 04-3279896-4

PASSPORT # : XX5626872

DRIVERS LIC. : Yes

BLOOD TYPE : B

CHARACTER REFERENCES:

ALDWIN MASANGKAY

OIC, SM LIPA OCTAGON PC STORE

SM Lipa Ayala Highway Lipa City

I hereby affirm that information here with is valid and true. Any misinterpretation would void this documents.

ALLAN O. MARCELINO

Signature

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