Customer Service High School

professional summary

skills

work history

education

LORI GULDEN

** ******* ***, ****** *****, FL 33936 (H) 239-***-**** (C) 239-***-**** **********@*****.*** Customer Service Administrator with expertise in delivering support services and resolving customer complaints. Trained in Multi Software Programs. Multi phone-lines and dispatching experience. Creative problem solver

Exceptional communication skills

Strong client relations

Credit card processing

Proficient in cash management

Quick learner

Time management

Effective communication

Managing multiple projects

Certified in 10-key

Sep 2000 - Mar 2013

3005 Hanson St.

Service Admin/Dispatcher

Nortrax Equipment Corp

Executed contracts in timely and accurate manner.

Monitored employee work and developed improvement plans. Determined customer needs and developed program initiatives according to preferences. Established and maintained external communications calendar, and managed scheduled assignments.

Assisted the operations group with warranty service repairs. Reported the quality of performance on site to all site construction managers. Sep 2013 - Current

Lehigh Acres, FL

PCA

Personal Home Health

Assisted patients with bathing, oral hygiene, and grooming Helped patients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands. Responded appropriately to the physical, emotional and developmental needs of patients. 1982

Trenton MI

High School Diploma:

Trenton High School