Manager Customer Service

Ian Thom

Objective

Hardworking individual with over 25 years of vast working experience in the retail industry seeking a position that will allow me to contribute to the continued growth and success of the organization.

Education

Queens Community College 1993 to

1995

John Adams High School June 1991

Technical Skills

Microsoft

Office

MAC OSx

Windows 10 ME, NT, 2000

and XP

Final Cut Pro, Logic Pro,

Protools

CGO

Systems

Adobe

Professional Experience

Pathmark Stores, Inc. -Subsidiary to A&P 1994 to November 2015

Long Island/NYC

Frozen Food Department Manager- 2003 to November 2015

Monitored daily operations and overall conditions of the department.

Responsible for hiring, training, and providing leadership to employees.

Developed employees schedules and ensure compliance.

Managed employee performance to ensure high productivity.

Fostered teamwork and collaboration for department heads and fellow team members.

Assisted the store manager in analyzing, summarizing, and reviewing departmental sales figures.

Oversee store operations in absence of store manager.

Covered dairy and grocery manager’s responsibilities if absent.

Maintained inventory levels; Conducted department inventory once per quarter.

Ordered merchandise when necessary; Interacted with vendors.

Made sure department follows store compliance and health and safety procedures.

Shrink reduction/loss control.

Continuously increased sales volume over 20% when placed in a new store.

Managed stressful situations in an effective way.

Exceeded the expectations of customers by ensuring a friendly and helpful environment.

Assistant to Frozen Food Department Manager- 1994 to 2003

Stocked shelves, racks, cases and bins with new merchandise; prepared food displays.

Answered customers' questions about merchandise and advised customers on merchandise selection.

Provided excellent customer service.

147-14 232nd St. ● Rosedale, NY 11413 ● C 516-***-**** ● ***********@*****.***

Provided excellent customer service.

Promoted to Frozen Food Department Manager after learning the business.

Ian Thom ● 516-***-**** ● ***********@*****.***

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