Recruiter

AIREEN GRACE FRESNIDO SANTIAGO

Address: #** ****. *** ******, ********* H, Pineda’s Cmpd, Callejon 2, Brgy. Sta. Cruz, Pasig City 1600

Cell No.: +63-906*******

Email: ***********@*****.***

LinkedIn: https://www.linkedin.com/in/aireensantiago Skype: aireen.santiago84

ACADEMIC BACKGROUND

Passed the PEPT test for 4th yr. - Nov. 25, 2001, Released on Mar 2002

Cong. Ramon A. Arnaldo High School - 1996 -2002

Brgy. Banica, Roxas City, Capiz

Dr. Sixto Antonio Elementary School - 1990 - 1996 Brgy. Bambang, Pasig City

JOB EXPERIENCES

CRW-Consultants INC

185 Country Circle Dr. West Port Orange, Fl. 32128 Recruiter for CRW-Consultants INC Sep 2015 - Apr 2016

(Direct Hire/Home-based/Commission Based)

Roles and Responsibilities:

Recruiting for Financial Advisors (US Citizens) for a number of companies we represent and deploy candidates for interview.

Communicating directly to the Client discussing the opportunity to present to each potential candidate.

Discussing challenges and option to help improve the process and provide good candidate experience.

Passive Sourcing of candidates through free and paid job boards

Cold calling leads provided by the client to discuss the opportunity

Setting up meetings for the client to contact the candidate once submitted for confirmation and clarification in terms of their preference as to which location and company they want to have their names submitted to.

Viventis Search Asia (RPO)

6F #45 San Miguel Avenue, Ortigas Center, Pasig City Recruiter for CRW-Consultants INC Mar 16, 2015 - Aug 28, 2015 Roles and Responsibilities:

Recruiting for Financial Advisors (US Citizens) for a number of companies we represent and deploy candidates for interview.

Communicating directly to the Client discussing the opportunity to present to each potential candidate.

Discussing challenges and option to help improve the process and provide good candidate experience.

Passive Sourcing of candidates through free and paid job boards

Cold calling leads provided by the client to discuss the opportunity

Setting up meetings for the client to contact the candidate once submitted for confirmation and clarification in terms of their preference as to which location and company they want to have their names submitted to.

Alexander Mann Solutions (RPO)

27F Philam Life Tower, Paseo De Roxas cor. Ayala Avenue Makati City Sourcing Specialist (1) Jul 01, 2014 - Mar 2, 2015 HSBC Recruitment Team for Sourcing

Roles and Responsibilities:

Conducting Competency and Values Based Telephone Interview.

Confirming every details on candidate's profile.

Matching candidate's to appropriate role they are best suitable for.

Evaluating candidate's Responses and Competency on the role.

Providing feedback depending on the result of the Interview or as requested by the candidate right after the interview.

Monitoring candidate's pipeline in each Requisition's per Role.

At the same time doing the Response Handling role in screening applicants who passed the online screening test.

Response Handler (Coordinator-Support) Feb 04, 2013 - Jun 30, 2014 HSBC Recruitment Team for Sourcing

Roles and Responsibilities:

Conducting CV Screening and Phone Screening to applicants.

Confirming details from their profile and about their application.

Advising them of an online test that they need to complete to be able to progress their application to the next step.

Chasing applicants who have not yet taken the online test.

Contacting candidates who passed the online test and conducting the Initial interview about their previous experiences related to the role they’re applying for.

Confirming salary expectations, travelling/location, shifting hours/schedules and then brief them for the next step of the recruitment process.

I also handled Manual Online Testing which is manually sending of the online test to applicants who encountered issues while taking the exam.

I was also part of the Requisition Admin Team doing 50/50 task. What we do is screen applicants profile, checking if it’s a duplicate profile, if they are a previous employee of the company, if they failed previously on another application within the company, if they fail to meet the benchmark score for ACE (Ability, Certificate and Experience) questions.

I was also part of the FSA/FCA (Financial Conduct Authority) who contacts applicants to collect data about their credit history.

Achievements:

I was selected as the SME for our team.

Winning a competition held last year competing with our counterpart in the UK for the Sourcing Challenge and did received awards such as Certificates and GCs as one of the Top performer for several times having the highest number of processed applications such as CV and phone screened candidates as well as number of hired candidates.

Just recently I got certified as one of the GVT’s (Global Virtual Trainer) for AMS.

[24]7 CUSTOMER PHILIPPINES INCORPORATED

Dela Rosa Tower One - Solaris One (9/F) Dela Rosa St. Legaspi Village, Makati City, 1229 Philippines

Customer Service Representative for T-Mobile UK Pay Monthly

Provided Tier 2 Support on Troubleshooting Universal Handsets

Tier 2 Support on Troubleshooting Blackberry, IPhone and Android Handsets Roles and Responsibilities:

To answer sales and billing related phone calls for both Pay Monthly and Pay as you Go accounts using Excalibur CRM tool. Analyzing and answering general queries regarding sales quotes, deals and upgrades.

Essential Duties and Responsibilities includes the following. Other duties may be assigned.

Perform routine billing related tasks, i.e. processing bill payments, Top-ups (pay as you go), SIM orders and repair request.

Answering Sales and Billing statements, remaining allowances and balance. Answering purchase inquiries regarding order delivery details, date and tracking information, so as repair inquiries.

Processes for Lost and Stolen. Troubleshoots handset with network related issues, handset navigation, configurations and settings.

Invoice preparation: Resending paper bills via letter. Giving instructions on how to access their online account.

SITEL PHILIPPINES, INC

Julia Vargas Ext. Ortigas ave. Pasig City 1600

Customer Service Representative – SEARS

Online Sales Customer Care Aug 2010 – Jan 2012

Repair Customer Care Apr 2010 – Aug 2010

Delivery Customer Care Jan 2009 – Mar 2010

Roles and Responsibilities:

Overall Hybrid Customer Service Representative for Sears answering inbound calls regarding customer's questions about products we sell online and in-store, specification's and availability of the product for delivery in their area.

Placing order's online for the customer and process payment through online. Tools we use for this is

"KANA CRM Tool".

To schedule a repair for a technician to go to the customers house and do a check and repair on the appliances they bought from us. Tools we use is “Caboodle”.

To answer Inbound calls from Consumers wanting to know the status of the delivery and time frame of the goods they bought either online, in store or over the phone (i.e.; home appliances, clothing, toys etc.). Tools we use to check it is DOS System and EHDS System.

I was a Band Vocalist/Solo Singer for local from 1996-2002 and abroad for both JAPAN from 2002- 2005 and CHINA last February of 2006 for about 6 months. Then I gave birth on 2007 and stayed as a house wife for 2 years.

SKILLS SUMMARY

Self-motivated individual with a passion for building relationships and a natural ability to connect with people with ease to obtain trust and respect. Proactive and motivated to learn new ideas to increase my individual knowledge base and at the same time share them to those who would benefit from it, expeditious in understanding new concepts and maintaining an intuitive demeanor in a fast-paced environment. Excellent communication skills both oral and written. Knowledge in Microsoft Packages such as Word, Excel and PowerPoint.

REFERENCE

(Available upon Request)

Contact this candidate