ROBERT DIESE

** ****** ******, ******* ****, NJ *7035

acwt8c@r.postjobfree.com 973-***-****

PROFESSIONAL SUMMARY

Highly skilled inside sales support professional with a detailed and organized approach that incorporates ongoing process fine-tuning and allows for optimal sales outcomes. Proven ability to communicate effectively as both a high level individual contributor and as part of a larger team.

WORK EXPERIENCE

FRC Electrical Industries, Murray Hill, NJ 2016 - Present

Account Executive/Inside Sales

Liaison between the customer and internal departments

Maintain and reinforce relationships with buyers and engineers of current customer base

Provide technical support and product cross reference

Work closely with product management, quality and engineering departments.

Process RFQ’s after conducting thorough analysis of market and competitive data, along with historical priicing

Proactivly follow up on customer quotations and new business opportunities

Provide direct in-bound and out-bound sales support

Maintain CRM system by collecting, compiling and recording new and prospective customer data and project info

Perform miscellaneous marketing functions such as obtaining market data, developing plans to target new customers and printing of new product catalog

WIRELESS TELECOM GROUP, Parsippany, NJ 2010 -2015

Inside Sales Representative

Supported manufacturers reps, channel partners and sales managers by lead generation & follow-up, answering incoming sales calls and qualifying potential new customers, resolving customer concerns, supporting customers during all stages of a sale. Reviewed customer purchase orders and contracts for correct pricing, lead-times and special requirements. Experienced with government solicitations/contracts including RFP’s & RFQ’s

Worked closely with product engineers, application engineers, service and QC departments regarding product support issues, special product requirements, engineering support, resolving product quality issues

Developed quotes and negotiated pricing with customers, sales reps and channel partners

Maintained internal Excel database of prospective sales opportunities in preparation for weekly sales meetings

Participated in booth support activities at trade show events

Provided proactive and ongoing timely marketing department support by coordinating and distributing new price lists and product info releases. Researched, qualified and followed up on webleads, trade show leads and miscellaneous marketing leads.

BELDEN CDT / HIRSCHMANN AUTOMATION, Chambersburg, PA 2004 - 2010

InsideSales/Product Support (virtual based)

Provided customers (mainly electrical and mechanical engineers) with technical support and application engineering support.

Followed up with prospective customers in an effort to get Hirschmann’s products specified on their engineering drawings

Interacted with field sales personnel, customers, distributors, manufacturers reps and parent company in Neckartenzlingen, Germany

Developed and supported supplier relationships, as well as heavy interaction with German engineering and production locations

Managed value add department and coordinated efforts with outside sub-contractors

Participated in various trade shows

Developed and maintained connector product price list based on competitive market pricing

Helped identify, through customer feedback and market research, new products and/or product improvements that are needed for the connector market

CRESCENT / STONCO LIGHTING, Union, NJ 2003 - 2004

Inside Sales Representative

Managed Midwest and Southeastern sales territories for line of lighting products

Dealt directly with manufacturer sales reps providing sales service, special quoting and tech support

Worked closely with production and warehouse personnel as well as regional sales managers

HIRSCHMANN ELECTRONICS INC., Riverdale, NJ 1992 - 2003

Technical Sales Specialist

Provided customers with technical support and application engineering support

Developed appropriate cost effective customers solutions

Prepared product cost/pricing/margin analysis, formal written customer quotations and quote follow up

Liaison between product management and sales management

Interacted with field sales personnel, customers, distributors and manufacturer reps and parent company in Neckartenzlingen, Germany

Maintained accurate communications on accounts in customer relationship database

Developed/supported supplier relationships

Managed value add department and coordinated efforts with outside sub-contractors

LAWRENCE PACKAGING SUPPLIES, Newark, NJ 1985 - 1992

Sales Service Representative

Duties included: Order processing, handling customer product inquiries, custom quotes for stock as well as buy&sell products / tracked inventory for and purchased over 100 items for stock / Supervised daily maintenance schedule of repairman for packaging tape machine service dept.

EDUCATION

Upsala College, East Orange, NJ

BA Marketing/Business, minor History

TECHNOLOGY

UNIX, Macola, MS Word, Excel, Power Point, Esynergy, SAGE, ALTOS, SugerCRM, LinkedIn

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