ROBERT DIESE
** ****** ******, ******* ****, NJ *7035
******@***.*** 973-***-****
PROFESSIONAL SUMMARY
Highly skilled inside sales support professional with a detailed and organized approach that incorporates ongoing process fine-tuning and allows for optimal sales outcomes. Proven ability to communicate effectively as both a high level individual contributor and as part of a larger team.
WORK EXPERIENCE
FRC Electrical Industries, Murray Hill, NJ 2016 - Present
Account Executive/Inside Sales
Liaison between the customer and internal departments
Maintain and reinforce relationships with buyers and engineers of current customer base
Provide technical support and product cross reference
Work closely with product management, quality and engineering departments.
Process RFQ’s after conducting thorough analysis of market and competitive data, along with historical priicing
Proactivly follow up on customer quotations and new business opportunities
Provide direct in-bound and out-bound sales support
Maintain CRM system by collecting, compiling and recording new and prospective customer data and project info
Perform miscellaneous marketing functions such as obtaining market data, developing plans to target new customers and printing of new product catalog
WIRELESS TELECOM GROUP, Parsippany, NJ 2010 -2015
Inside Sales Representative
Supported manufacturers reps, channel partners and sales managers by lead generation & follow-up, answering incoming sales calls and qualifying potential new customers, resolving customer concerns, supporting customers during all stages of a sale. Reviewed customer purchase orders and contracts for correct pricing, lead-times and special requirements. Experienced with government solicitations/contracts including RFP’s & RFQ’s
Worked closely with product engineers, application engineers, service and QC departments regarding product support issues, special product requirements, engineering support, resolving product quality issues
Developed quotes and negotiated pricing with customers, sales reps and channel partners
Maintained internal Excel database of prospective sales opportunities in preparation for weekly sales meetings
Participated in booth support activities at trade show events
Provided proactive and ongoing timely marketing department support by coordinating and distributing new price lists and product info releases. Researched, qualified and followed up on webleads, trade show leads and miscellaneous marketing leads.
BELDEN CDT / HIRSCHMANN AUTOMATION, Chambersburg, PA 2004 - 2010
InsideSales/Product Support (virtual based)
Provided customers (mainly electrical and mechanical engineers) with technical support and application engineering support.
Followed up with prospective customers in an effort to get Hirschmann’s products specified on their engineering drawings
Interacted with field sales personnel, customers, distributors, manufacturers reps and parent company in Neckartenzlingen, Germany
Developed and supported supplier relationships, as well as heavy interaction with German engineering and production locations
Managed value add department and coordinated efforts with outside sub-contractors
Participated in various trade shows
Developed and maintained connector product price list based on competitive market pricing
Helped identify, through customer feedback and market research, new products and/or product improvements that are needed for the connector market
CRESCENT / STONCO LIGHTING, Union, NJ 2003 - 2004
Inside Sales Representative
Managed Midwest and Southeastern sales territories for line of lighting products
Dealt directly with manufacturer sales reps providing sales service, special quoting and tech support
Worked closely with production and warehouse personnel as well as regional sales managers
HIRSCHMANN ELECTRONICS INC., Riverdale, NJ 1992 - 2003
Technical Sales Specialist
Provided customers with technical support and application engineering support
Developed appropriate cost effective customers solutions
Prepared product cost/pricing/margin analysis, formal written customer quotations and quote follow up
Liaison between product management and sales management
Interacted with field sales personnel, customers, distributors and manufacturer reps and parent company in Neckartenzlingen, Germany
Maintained accurate communications on accounts in customer relationship database
Developed/supported supplier relationships
Managed value add department and coordinated efforts with outside sub-contractors
LAWRENCE PACKAGING SUPPLIES, Newark, NJ 1985 - 1992
Sales Service Representative
Duties included: Order processing, handling customer product inquiries, custom quotes for stock as well as buy&sell products / tracked inventory for and purchased over 100 items for stock / Supervised daily maintenance schedule of repairman for packaging tape machine service dept.
EDUCATION
Upsala College, East Orange, NJ
BA Marketing/Business, minor History
TECHNOLOGY
UNIX, Macola, MS Word, Excel, Power Point, Esynergy, SAGE, ALTOS, SugerCRM, LinkedIn