Data Entry Customer Service
Resume:
EBONY LOUDD
**********@*****.***
PROFESSIONAL SUMMARY:
Qualified data entry professional with experience at Wells Fargo, BNY Mellon, Bank of America, and Frost Bank.
Previous experience as a master data specialist, executing and processing large volume of information.
Audited integrity of data and maintained EDI EDPAR table/ V-Look-up
Executed processes supporting movement of accounts/invoices
Managed information regarding requests using Microsoft Outlook
Responsible for all HRIS data entry, data verifications and import/exports to ensure accuracy
Encoded items and balancing deposit tickets to envelopes
Monitored the input practices for client data and guaranteed proper data entry
Proficient with alpha/numeric data entry including 15,000 KPH and 10-key 17,000 KPH
Available to interview and start immediately.
Frost Bank (Part Time, Weekends only) June 2015 – Present
Data Processing Clerk
Scanned and opened checks and envelopes
Performed general clerical duties to record and maintained customer accounts
Encoded items and balancing deposit tickets to envelopes
Performed quality of checks to ensure all items are endorsed and encoded properly
Processed and prepared items for distribution to image items
Ensured deadlines are met by having all correspondence mail and work to receipt area and log for pick-up
PROFESSIONAL EXPERIENCE:
Insight (Contract) Aug 2015 – Mar 2016
Master Data Specialist
Audited integrity of data
Created accounts in all global regions and maintained all customer data using MYSAP 4.6 and MYSAP 5.0
Maintained EDI EDPAR table/ V-Look-up
Executed processes supporting movement of accounts/invoices
Communicated with sales reps and leaders to gather and provide information
Managed information regarding requests using Microsoft Outlook
Built books of accounts for newly-hired sales reps and manage the flow of accounts from reps to pools Ensuring profiling and address data are correct on all clients, especially upon creation of new accounts
Monitored the input practices for client data and guaranteed proper data entry
Performed Alpha/Numeric Data Entry
Evergreen Arcis Golf (Contract) April 2015 – May 2015
Payroll Coordinator
Provided initial contact and support for Employee and Manager HR and Payroll inquiries.
Responsible for all HRIS data entry, data verifications and import/exports to ensure accuracy
Maintained and updated employee personnel files
Responded to all requests for Employment Verifications
Set up/Modify/Terminate Access to the HRIS Systems and reset passwords as needed
Responsible for tracking I9s
Created, compiled, analyzed and distributed workforce reports
Assisted with accurate and timely payroll processing
Ensured computing, withholding and/or deductions are processed accurately
BNY Mellon Bank (Contract) Jan 2015 – Mar 2015
Mortgage Document Custody SD Processor
Processed all assigned Initial and Final Collateral reviews in a timely and accurate manner
Verified loan documents
Audited and cleared exceptions/ Filed collateral documents
Performed audit of collateral documents to ensure documents meet agency guidelines
Screw Products Sept 2013 – May 2015
Data Entry Clerk
Excel Verification /Clerical Office Duties/Word and Spreadsheet processing
Database management Document Proofreading
Information filing/Input data/ Employment Verifications
Maintained and updated employee personnel files
United Healthcare (Contract) Oct 2013 – July 2014
Customer Service Agent
Performed Alpha/Numeric Data Entry with 15,000 KPH
Answered inbound calls pertaining to current insurance plan beneficiaries
Answered questions regarding health benefits/Maintain Compliance and HIPAA regulations
Eligibility status/issues and claims inquiries
Requests for member materials and primary care physician changes
Prescription coverage/benefits and ID cards
Wells Fargo Bank June 2011 – Aug 2013
Data Entry Processing Clerk
Extracted Lockbox payments
Verified data on payments
Responsible for Mail room, mail out and open mail, electronic scanning, indexing
Check processing and collating.
Adhered to strict deadlines
Check & Supplemental Keying while paying close attention to detail
Arbitron Mar 2010 – April 2011
Customer Service Rep/Interviewer
Outbound phone calls for Marketing Research Company
Verification /Clerical Office Duties/Documenting and Recording information
Interviewer/Survey Taker
Data Entry (alpha and numeric) 15,000 KPH
Bank of America (Contract) Dec 2009 – Mar 2010
Data Entry Clerk III
Numeric/Alpha Data Entry 15,000 KPH, as well as 10-Key
FHA and Conventional Invoices
Photo imaging/ AS400
Microsoft Outlook/Excel
EDUCATION:
Texas Woman’s University
Eastfield Community College
Yvonne A. Ewell Townview Magnet Center of Health Professions
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