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Data Entry Customer Service

Location:
Dallas, TX
Posted:
September 29, 2016

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Resume:

EBONY LOUDD

acwt80@r.postjobfree.com

214-***-****

PROFESSIONAL SUMMARY:

Qualified data entry professional with experience at Wells Fargo, BNY Mellon, Bank of America, and Frost Bank.

Previous experience as a master data specialist, executing and processing large volume of information.

Audited integrity of data and maintained EDI EDPAR table/ V-Look-up

Executed processes supporting movement of accounts/invoices

Managed information regarding requests using Microsoft Outlook

Responsible for all HRIS data entry, data verifications and import/exports to ensure accuracy

Encoded items and balancing deposit tickets to envelopes

Monitored the input practices for client data and guaranteed proper data entry

Proficient with alpha/numeric data entry including 15,000 KPH and 10-key 17,000 KPH

Available to interview and start immediately.

Frost Bank (Part Time, Weekends only) June 2015 – Present

Data Processing Clerk

Scanned and opened checks and envelopes

Performed general clerical duties to record and maintained customer accounts

Encoded items and balancing deposit tickets to envelopes

Performed quality of checks to ensure all items are endorsed and encoded properly

Processed and prepared items for distribution to image items

Ensured deadlines are met by having all correspondence mail and work to receipt area and log for pick-up

PROFESSIONAL EXPERIENCE:

Insight (Contract) Aug 2015 – Mar 2016

Master Data Specialist

Audited integrity of data

Created accounts in all global regions and maintained all customer data using MYSAP 4.6 and MYSAP 5.0

Maintained EDI EDPAR table/ V-Look-up

Executed processes supporting movement of accounts/invoices

Communicated with sales reps and leaders to gather and provide information

Managed information regarding requests using Microsoft Outlook

Built books of accounts for newly-hired sales reps and manage the flow of accounts from reps to pools Ensuring profiling and address data are correct on all clients, especially upon creation of new accounts

Monitored the input practices for client data and guaranteed proper data entry

Performed Alpha/Numeric Data Entry

Evergreen Arcis Golf (Contract) April 2015 – May 2015

Payroll Coordinator

Provided initial contact and support for Employee and Manager HR and Payroll inquiries.

Responsible for all HRIS data entry, data verifications and import/exports to ensure accuracy

Maintained and updated employee personnel files

Responded to all requests for Employment Verifications

Set up/Modify/Terminate Access to the HRIS Systems and reset passwords as needed

Responsible for tracking I9s

Created, compiled, analyzed and distributed workforce reports

Assisted with accurate and timely payroll processing

Ensured computing, withholding and/or deductions are processed accurately

BNY Mellon Bank (Contract) Jan 2015 – Mar 2015

Mortgage Document Custody SD Processor

Processed all assigned Initial and Final Collateral reviews in a timely and accurate manner

Verified loan documents

Audited and cleared exceptions/ Filed collateral documents

Performed audit of collateral documents to ensure documents meet agency guidelines

Screw Products Sept 2013 – May 2015

Data Entry Clerk

Excel Verification /Clerical Office Duties/Word and Spreadsheet processing

Database management Document Proofreading

Information filing/Input data/ Employment Verifications

Maintained and updated employee personnel files

United Healthcare (Contract) Oct 2013 – July 2014

Customer Service Agent

Performed Alpha/Numeric Data Entry with 15,000 KPH

Answered inbound calls pertaining to current insurance plan beneficiaries

Answered questions regarding health benefits/Maintain Compliance and HIPAA regulations

Eligibility status/issues and claims inquiries

Requests for member materials and primary care physician changes

Prescription coverage/benefits and ID cards

Wells Fargo Bank June 2011 – Aug 2013

Data Entry Processing Clerk

Extracted Lockbox payments

Verified data on payments

Responsible for Mail room, mail out and open mail, electronic scanning, indexing

Check processing and collating.

Adhered to strict deadlines

Check & Supplemental Keying while paying close attention to detail

Arbitron Mar 2010 – April 2011

Customer Service Rep/Interviewer

Outbound phone calls for Marketing Research Company

Verification /Clerical Office Duties/Documenting and Recording information

Interviewer/Survey Taker

Data Entry (alpha and numeric) 15,000 KPH

Bank of America (Contract) Dec 2009 – Mar 2010

Data Entry Clerk III

Numeric/Alpha Data Entry 15,000 KPH, as well as 10-Key

FHA and Conventional Invoices

Photo imaging/ AS400

Microsoft Outlook/Excel

EDUCATION:

Texas Woman’s University

Eastfield Community College

Yvonne A. Ewell Townview Magnet Center of Health Professions



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