Customer Service Assistant
Resume:
Alana M Gazda
Round Rock, TX 78665
********@******.***
Objectives
To find a challenging and rewarding career
Education
May 1991 High School Diploma
Experience
November 5, 2005 – May 5, 2016 Underwriting Assistant
Service Lloyds Insurance Group 6907 Capital of TX Hwy, Austin, TX 78731
Provided support to members of the Underwriting Department in the areas of underwriting operations, procedures and policies. Under general supervision, assist the Underwriting Department to maintain a profitable book of business by information gathering, organization and analysis as assigned by manager or supervisor.
As an Underwriting Assistant I provided the processing and technical skills to issue policies, endorsements and other insurance related activities and I help to ensure the quality of these documents that are perceived as the quality of the Service Lloyds promise to pay claims. This helps to ensure the bottom line profitability of the company through by processing the underwriter requests with quality assurance and in a timely manner.
Listed below are specific functions for my role as an Underwriting Assistant:
1.Assist in the preliminary underwriting screening process
2.Enter submission information into the system
3.Prepare underwriting ”working” file for new submission
4.Review and evaluate new and renewal accounts, gathering pertinent information so underwriter can select and price risks.
5.Assist the underwriter in the timely issuance of insurance policies and endorsements
6.Solicit, and follow-up for, required information from brokers
7.Analyze, authorize, and initiate processing for endorsements and certificates within scope of authority
8.Provide direct customer service either internally or externally by responding to inquiries regarding coverage’s, company policies, and account status.
9.Posses knowledge of all legal and administrative insurance requirements, assuring that all state and legal notice requirements are met in a timely fashion.
10.Provide administrative support for the department including: word processing, creating spreadsheets and presentation material and reports; maintaining diaries; filing, answering phones, opening, sorting and distributing mail; photocopying and faxing.
Skills
Professional phone etiquette
Excellent communication skills
Database management
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Workers’ Compensation New/Renewal policy processes
Works well under pressure
Social media knowledge
Administrative support specialist
Filing and data archiving
MS Excel
MS Work
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