Aisha Odums

West Haven, CT *****

203-***-****

acwt6y@r.postjobfree.com

Experience

Dispatcher / Member Service Counselor

AAA New England

May 2015 – Present – Hamden, CT

Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provide cashiering services to members including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Respond to customer inquiries and refer to agent when appropriate.

Emergency Medical Dispatcher

Transcare Ambulance

December 2013 – April 2015 --Brooklyn, New York

Operate heavy volume emergency calls for the police, fire, and emergency paramedic departments and obtains pertinent information, Entering information for Emergency Calls, Dispatching ambulance units to emergency call, scheduling transportation for clients, Monitoring units by GPS, Data entry of patient information.

Environmental Service Aide

Munroe Regional Medical Center

July 2012 – November 2013

Daily maintenance of patient rooms, family waiting rooms and restrooms, nightly cleaning of the O.R. post-op and pre-op areas. I performed any combination of light cleaning duties to maintain the O.R area. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming and moping of floors.

Emergency Medical Dispatcher

Transcare Ambulance

January 2010 – July 2012--Brooklyn, New York

Operate heavy volume emergency calls for the police, fire, and emergency paramedic departments and obtains pertinent information, Entering information for Emergency Calls, Dispatching ambulance units to emergency call, scheduling transportation for clients, Monitoring units by GPS, Data entry of patient information.

Education

New Haven Adult Education--H.S. Diploma, Florida Metropolitan University--Associate of Science / Criminal Investigation

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