Manager Service

Erica Watts

Service /Staffing and Training Manager - RED LOBSTER

Sumter, SC 29154

************@*****.*** - 404-***-****

my multitasking and management skills, and help in the effective and smooth functioning of the organization. Wish to be at the position of 'Office Manager' with well established firms, wherein I get to use my skills and abilities for problem solving, and effective output. Authorized to work in the US for any employer

WORK EXPERIENCE

Service /Staffing and Training Manager

RED LOBSTER - Atlanta, GA - March 2009 to Present

Oversee operations of a 375 seat facility averaging over $4.7 million in yearly sales along with managing and leading a staff of 75 employees.

• Designed business processes, organized the management team, recruited and trained a professional staff leading to profitability and growth of 17%.

• Played an instrumental role in a 12% increase in customer satisfaction (as measured by customer surveys) during a one month period.

• Managed daily cash flow, including analyzing daily sales reports/P&L to efficiently and effectively isolate and resolve mistakes.

• Analyzed the AvsT report to help reduce liquor inventory waste by 15%; implemented a daily inventory on high waste items, liquor waste tracking document and a bartender/server training program that focused on proper pouring techniques, item input through our POS and entrée/drink pairing.

• Recruited to plan and direct the turnaround and revitalization of a restaurant. Professionalized business processes, streamlined operations, reorganized staff, reduced costs and employee turnover resulting in profitability and growth.

• Ensured food consistency, portion control, and service that positively resulted in repeat customer business and ongoing customer loyalty.

• Provide critical training on restaurant food handling practices, high standards of service, cleanliness of restaurant, and strategic targeting of initiatives that promote profitability. Payroll and office Manager

RED LOBSTER - Austell, GA - March 2010 to 2012

Answered Switchboards

• Scheduled appointments

• Opened and closed down facility

• Organized files

• Weekly payroll

• Dispatched loads

• Small house keeping

REFRENCES APON REQUEST

ADDITIONAL INFORMATION

Professional Skills:

• Answering phones

• Typing

• Scheduling appointments

• Payroll

• Light Office cleaning

• Problem solving at a personal level before approaching the top management

• Management and co-ordination skills

• Ability to plan and execute various measures for smooth functioning of the office

Contact this candidate