Manager Management

Maria Svoisky Goldberg

San Jose, CA

925-*-**-**-** ********@*****.***

I am a Knowledge Manager with an experience of over 6 years in leading strategic Knowledge Management (KM) projects in various global organizations (Deloitte, LivePerson, Teva Pharmaceutical Industries, Applied Materials, leading Israeli banks, Amdocs, and more). I specialize in establishing KM solutions such as product support knowledge bases and in-product support solutions, organizational social networks and portals. I also specialize in developing and executing KM strategies within organizations. Up until recently (untill I moved to U.S) I lead a team of KM consultants in Deloitte who focused on improving clients’ ability to achieve their goals by capturing, distributing, and effectively using their organization’s most valuable asset, its knowledge. Education

2002 - 2006 B.Sc. Nutrition Science, Cum Laude, Hebrew University. Work experience

2014- Current: Knowledge Manager a nd Project Leader, Deloitte (ERGO was acquired by Deloitte on May, 2015)

Areas of expertise:

• Knowledge bases

• In-product support solutions

• Web content creation

• Enterprise Social Networks

• Knowledge retention

• Development of Knowledge Management strategies and visioning

• Taxonomies and templates

• Selection and adjustment of KM tools to the clients’ needs

• Business analysis and requirements gathering

• KPIs

• Project planning and management

• KM related change management (marketing and communication plans)

• SharePoint 2010/20013 implementation

• Requirements gathering, writing high level and detailed designs 2013 – 2014 Knowledge base specialist, LivePerson

Responsibilities:

• Managing business requirements for the knowledge base application

• Application implementing and users' training

• Developing, editing, publishing, and managing knowledge base content (for internal and external users)

• Establishing and enforcing writing guidelines

• Managing knowledge base templates, metadata, taxonomy and permissions

• Usability and quality assurance testing of the knowledge base’s new features and releases

• Monitoring, analyzing, and enhancing knowledge base usage

• Managing feedback from customers and internal knowledge base users 2010-2013 Knowledge Management Associate, Better Place Responsibilities:

● Managing the internal knowledge base

● Managing the organizational portal

Systems and applications

● SharePoint 2007/2001/2013 and InfoPath 2010 - implementation level

● Knowledge management platforms: LightHouse, RightAnswers, Kana, Liferay, Salesforce knowledge, WalkMe, Yammer, Jive

● Office (all versions), windows

Languages

● English – Fluent

● Hebrew – Mother tongue level

● Russian – Native language

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