Customer Service Office

LAURA GAUSAITE

** *. *** ** #****, Chicago, IL **611 H: 630-***-**** *********@*****.***

Summary

Office professional with executive-level office management skills, as well as strength in planning

and problem-solving. Readily adapts to change and exceeds expectations in quality. Employs

professionalism and superior communication skills to meet client and company needs, with

extensive experience in the coordination and support of daily operational and administrative

functions in a highly confidential environment.

Highlights

10+ years of office administration Excellent analytical and problem solving

experience skills

Significant customer service skills Fluent in 3 languages

Excellent multi-tasking and time Proficient in Microsoft Office application

management skills Strong verbal and written communication

Strong office coordination skills skills

Travel and budget administration Meticulous attention to detail

Experience

Rental Consultant Nov 2015 to Current

CORT RENTAL - A Berkshire Hathaway Company Chicago, IL

Meet and exceed budgeted revenue growth

Evaluate needs of the customer in order to advise and guide on appropriate products and

services to maximize revenue opportunities.

Assist with walk-in customers, telephone and internet inquiries, Salesforce tracking.

Confirm that appropriate changes are made to resolve customers' problems.

Trained new employees on company customer service policies and service level standards.

Input leases and complete inventory support and administrative tasks.

Create detailed quote presentation and support for outside sales force.

Obtain the credit information that is required to facilitate approvals for customers.

Executive Assistant/Assistant Central Office Administrator Oct 2006 to Feb 2012

Mental Health center of Denver Denver, CO

Provided administrative support to the Executive Level Management and Central Office

Administrator

Collaborated with other administrative team members, human resources, accounting and

the finance departments on special projects and events.

Handled and distributed all incoming and outgoing mail.

Organized the details of special events and travel arrangements.

Approved travel expenses and reimbursement requests.

Undertook the tasks of receiving calls, took messages and routed correspondence and other

communications throughout the company.

Investigated issues and problems and drafted responses to urgent requests.

LaMer Brand Ambassador - Estee Lauder Aug 2011 to Nov 2015

Nordstrom Denver and Chicago, CO and IL

Met and increased sales for LaMer luxurious skincare products.

Awarded as the Best Customer Service Representative.

Built a loyal clientele through follow-up contacts, created and maintained client

relationships.

Educated all department employees about the new/existing products to ensure they bring

new customers to LaMer counter.

Participated in planning and executing special events and promotions. Studied the details,

organized and ordered catering, lunches, and other necessary items for a successful event.

Followed and implemented all corporate visual presentation standards and guidelines.

Worked with Counter/Business manager to ensure merchandising and counter standards are

met.

Lead Teller Jan 2002 to Sep 2006

Guaranty Bank and Trust Company Denver, CO

Opened new customer accounts, including checking, savings and lines of credit.

Managed opening and closing times for the main branch. Processed sales referrals and

promoted bank services and products.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Processed cash withdrawals.

Adhered to Guaranty Bank's security and audit procedures.

Entered member transaction data into the online banking software.

Delivered prompt, accurate and excellent customer service.

Education

Bachelor of Science, Finance 2017

Metropolitan State College of Denver Denver, CO

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