Billy McLeod

**** **** ***** *****

Conyers, GA *0094

acwt4q@r.postjobfree.com

770-***-**** (home)

678-***-**** (cell)

QUALIFICATIONS An experienced leader with a proven track record in information technology. Over thirty years solid demonstrated success in all areas of information technology including technical operations, application development, project management(PMP), program management, availability management, resource management, and technical support. Strong communication and interpersonal skills with the ability to interact with all levels of management. Outstanding problem solving, organizational, and leadership skills with a consistent record of completing projects on time. Able to maintain a clear perspective of strategic and tactical goals to be accomplished under predictable and unpredictable circumstances.

TECHNICAL SKILLS 30+ years experience in Airline Information Technology

Information Technology Senior Leadership – 17+ years

Operational and Technical Support – 17+ years

Program/Project Management – 20+ years

Application Development - 5 Years

CURRENT

POSITION IBM

Oct 2013 to date Senior Service Delivery/Availability Manager for Delta Air Lines

Service delivery and availability management responsibility for 24X7X365 Mainframe support and operations.

Direct operational and availability accountability for Delta Air Lines’ Atlanta based mainframe systems

Provided oversight and direction to the mainframe support teams to ensure availability, performance, and service level targets were achieved

Acted as the primary customer contact for service delivery issues for all IBM provided services

Served as primary Incident manager on all major outages, related RCA’s, and action items

Responsible for overall service level management and reporting for the Delta account. Network, midrange, mainframe, and project delivery

Successfully transitioned mainframe technical support, SLA reporting, and daily operational oversight to Brazil based resources.

EDUCATION Georgia Institute of Technology Atlanta, Georgia

Bachelor of Science in Applied Biology

Project Management Institute PMP Certification

PROFESSIONAL

EXPERIENCE

Sept 2006 to IBM

Oct 2013 Deputy DPE/Service Delivery Manager/Availability Manager for Delta Air

Lines

Service delivery and program management responsibility for 24X7X365 Unix Server, System Operations, Network Operations and Systems management software support.

Direct operational and availability accountability for Delta Air Lines’ Unix (HPUX, SunOS, AIX, Linux) servers, network operations, system operations and system management software support

Provided oversight and direction to the support and operational teams to ensure availability, performance, and service level target were achieved

Acted as the primary customer contact for all service delivery issues for all IBM provided services

Served as primary Incident manager on all major outages, related RCA’s, and action items

Responsible for overall Service level management and reporting for the Delta account. Network, midrange, mainframe, and project delivery

Successfully transitioned Network Operations and System Operations to global resources.

June 2006 to Delta Technology

Aug. 2006 Director – Server Engineering

Direct responsibility for 24X7X365 Server, Mainframe, and Storage infrastructure service delivery and engineering support for Delta Air Lines. 490+ locations worldwide with a user base of over 60,000.

$40M+ operating budget and staff of 68 IT professionals

1100+ Wintel servers & 600+ UNIX Servers supporting hosted applications, databases, and Web presence (HP, SUN, NCR. Windows )

4 Mainframes supporting 26 LPARs, and 11,500 MIPS

40+ Terabytes of usable mirrored storage

2005 to May 2006 Delta Technology

Director – Large Systems and Mid Tier Engineering

Direct responsibility for 24X7X365 infrastructure service delivery and engineering support for a major airline. 490+ locations worldwide with a user base of over 60,000.

$32M+ operating budget and staff of 65 IT professionals

800+ UNIX Servers supporting mid-tier hosted applications, databases, and Web presence (HP, SUN, NCR )

9 Mainframes supporting 50 cpu’s, 26 LPARs, and 11,500 MIPS

1999 to 2005 Delta Technology

Director – Operations & Technical Support

Responsibility for 24X7X365 service delivery and operational support.

$6M+ operating budget and staff of 83 IT professionals

1200+ Windows OS Servers supporting email, file/print, and server hosted applications

800+ UNIX Servers supporting mid-tier hosted applications, databases, and Web presence (HP, SUN, NCR )

Voice and data network consisting of 400 routers, 3500 switches/hubs, and 2100 circuits. Supporting 35,000 workstations, 800+ Kiosks, and 80,000 email accounts

Data Center infrastructure; 2 Locations; 129,000 sq ft raised floor, 8 building UPS, 7 generators, and 840 batteries.

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