Sr. Manager Information Technology
Resume:
Billy McLeod
Conyers, GA *0094
*****.******@*******.***
770-***-**** (home)
678-***-**** (cell)
QUALIFICATIONS An experienced leader with a proven track record in information technology. Over thirty years solid demonstrated success in all areas of information technology including technical operations, application development, project management(PMP), program management, availability management, resource management, and technical support. Strong communication and interpersonal skills with the ability to interact with all levels of management. Outstanding problem solving, organizational, and leadership skills with a consistent record of completing projects on time. Able to maintain a clear perspective of strategic and tactical goals to be accomplished under predictable and unpredictable circumstances.
TECHNICAL SKILLS 30+ years experience in Airline Information Technology
Information Technology Senior Leadership – 17+ years
Operational and Technical Support – 17+ years
Program/Project Management – 20+ years
Application Development - 5 Years
CURRENT
POSITION IBM
Oct 2013 to date Senior Service Delivery/Availability Manager for Delta Air Lines
Service delivery and availability management responsibility for 24X7X365 Mainframe support and operations.
Direct operational and availability accountability for Delta Air Lines’ Atlanta based mainframe systems
Provided oversight and direction to the mainframe support teams to ensure availability, performance, and service level targets were achieved
Acted as the primary customer contact for service delivery issues for all IBM provided services
Served as primary Incident manager on all major outages, related RCA’s, and action items
Responsible for overall service level management and reporting for the Delta account. Network, midrange, mainframe, and project delivery
Successfully transitioned mainframe technical support, SLA reporting, and daily operational oversight to Brazil based resources.
EDUCATION Georgia Institute of Technology Atlanta, Georgia
Bachelor of Science in Applied Biology
Project Management Institute PMP Certification
PROFESSIONAL
EXPERIENCE
Sept 2006 to IBM
Oct 2013 Deputy DPE/Service Delivery Manager/Availability Manager for Delta Air
Lines
Service delivery and program management responsibility for 24X7X365 Unix Server, System Operations, Network Operations and Systems management software support.
Direct operational and availability accountability for Delta Air Lines’ Unix (HPUX, SunOS, AIX, Linux) servers, network operations, system operations and system management software support
Provided oversight and direction to the support and operational teams to ensure availability, performance, and service level target were achieved
Acted as the primary customer contact for all service delivery issues for all IBM provided services
Served as primary Incident manager on all major outages, related RCA’s, and action items
Responsible for overall Service level management and reporting for the Delta account. Network, midrange, mainframe, and project delivery
Successfully transitioned Network Operations and System Operations to global resources.
June 2006 to Delta Technology
Aug. 2006 Director – Server Engineering
Direct responsibility for 24X7X365 Server, Mainframe, and Storage infrastructure service delivery and engineering support for Delta Air Lines. 490+ locations worldwide with a user base of over 60,000.
$40M+ operating budget and staff of 68 IT professionals
1100+ Wintel servers & 600+ UNIX Servers supporting hosted applications, databases, and Web presence (HP, SUN, NCR. Windows )
4 Mainframes supporting 26 LPARs, and 11,500 MIPS
40+ Terabytes of usable mirrored storage
2005 to May 2006 Delta Technology
Director – Large Systems and Mid Tier Engineering
Direct responsibility for 24X7X365 infrastructure service delivery and engineering support for a major airline. 490+ locations worldwide with a user base of over 60,000.
$32M+ operating budget and staff of 65 IT professionals
800+ UNIX Servers supporting mid-tier hosted applications, databases, and Web presence (HP, SUN, NCR )
9 Mainframes supporting 50 cpu’s, 26 LPARs, and 11,500 MIPS
1999 to 2005 Delta Technology
Director – Operations & Technical Support
Responsibility for 24X7X365 service delivery and operational support.
$6M+ operating budget and staff of 83 IT professionals
1200+ Windows OS Servers supporting email, file/print, and server hosted applications
800+ UNIX Servers supporting mid-tier hosted applications, databases, and Web presence (HP, SUN, NCR )
Voice and data network consisting of 400 routers, 3500 switches/hubs, and 2100 circuits. Supporting 35,000 workstations, 800+ Kiosks, and 80,000 email accounts
Data Center infrastructure; 2 Locations; 129,000 sq ft raised floor, 8 building UPS, 7 generators, and 840 batteries.
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