Customer Service Executive Assistant

Georgette Longoria

**** ***** ** *** ***** Apartment 414

Houston, Texas 77054

832-***-**** *********.********@*****.***

Objective

A professional individual seeking a career with a company that offers growth potential where I can

utilize my skill set below.

Qualifications

• Proficient in Microsoft Excel (creating spreadsheets, formulas, V-Lookup, pivot tables, etc.), Power Point, Microsoft Word (mail merge, graphs, tables, PDF conversion, etc.), Outlook, Microsoft Lync, SharePoint, Web-Ex, Visio, Internet explorer and social media networking including Facebook, Twitter, LinkedIn, etc.

• 3 years office experience in minor accounting including Accounts Receivable, Accounts

Payable, payroll for 13 employees and Inventory

• Over 5 years experience in operating multi-line switchboards, preparing spreadsheets, and performing general office duties including corresponding via postal mail, email and/or phone, scanning/faxing data, copy/print specific documents, filing and organizing office

Experience

July 2016 – Present Houston College of Law Houston, TX

Student Organizations Administrative Coordinator

• Update the Student Organization and Advisor Manuals.

• Oversee the creation of the weekly emails.

• Assist in preparing documents for meetings and presentations

• Manage student organization websites, social media and calendars

• Assist in the coordination of school and organization activities, events,

June 2015 – June 2016 2020 Companies Fort Worth, TX

Sales Operations Administrator/Coordinator

• Manage team and oversee day to day operations including, but not limited to, client initiatives, billing, payroll preparation, reporting, and client-issue resolution

• Integrating processes of acquired businesses

• Report generation/analysis of system management reports, to include payroll interface report with payroll system

• Support billing and invoicing process

• System set up for new clients and providers

• System set up and training for new programs/new employees

• Documentation of system processes and controls.

• Assist in the development and maintenance of infrastructure for new and existing accounts

• Responsible for regular audits of reports and infrastructure for existing accounts

• Evaluate reports, decisions and results of department in relation to established goals

April 2013 – October 2014 Stewart Lender Services-Home Retention Services Houston, TX

Executive Assistant

• Managed Outlook calendars, scheduled executive meetings, and coordinated travel plans

• Assisted in preparing documents for meetings and presentations using Microsoft work and

Power Point

• Managed multiple Share Point sites including company policies and legal documents

• Organized and coordinated executive and employee lunch meetings

• Managed office Facilities and security

• Answered, transferred and screened phone calls

• Completed monthly expense reports for myself and my executives

• Created hierarchy flow charts using Visio

October 2012 - February 2013 Titan Environmental Solutions Anaheim, CA

Data Analyst/Customer Service

• Reviewed and Entered Chain of Custody and Results in which included information and location of testing conducted regarding Asbestos, Lead and/or Mold

• Created pass/fail reports and provided to clients via email within a 30 min time frame from when time results were received.

• Made and received approximately 350 calls daily and received and responded to over 500

emails daily.

April 2010 – September 2012 Allstate - Med Central Office Houston, TX

Medical Claims Specialist

• Review policy reports, medical treatment records, bills, or vehicle damage to determine extent of liability

• Interview and correspond with claimants, physicians, and/ or attorneys to determine claim

settlement or denial.

• Prepare report findings of investigations

August 2007 -May 2009 Sodexho Auburn, AL

Office Administrator

• Basic office duties, minor accounting including accounts payable and accounts receivable,

calculated payroll for 13 employees

• Create nightly spreadsheets proving balance out for audit purposes

• Created weekly reports and provided to corporate for auditing purposes

• Conducted weekly inventory for budgeting and balance

April 2005 – August 2007 Auburn University Auburn, AL

Office Assistant

• Typed documents, reports, and correspondence

• Assist with event Planning and implementation for The College of Science and Math YES

program

• Update and maintain databases such as mailing lists, contact lists, and college information

• Recruit volunteers to work at events such as spring and summer camp and science day carnival

• Arranged meetings between faculty and staff and also staff and volunteers

Education

August 2001 - August 2002 Texas A&M Kingsville Kingsville, TX Kinesiology

May 2005 – August 2007 Auburn University Auburn, AL General Studies

January 2008-August South Texas VoTech/ATI Brownsville, TX Professional Massage Therapy

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