Customer Service Quality Assurance

RON MINIHAN *** Village Lake Drive • Derby, Kansas 67037

316-***-**** *******.***@*****.***

I/T PROFESSIONAL

Career Profile

Challenge-driven and highly motivated Senior IT Professional with 22 years of success developing large projects from inception through implementation in a fast-paced environment. Combine technical knowledge with strong business analysis and customer needs assessment skills. Highly focused work ethic with a strong focus on getting the job done on time and within budget.

~ Areas of Expertise ~

Performance Management Risk Management

Business Analysis Software Design/Development End-User Support

Customer Needs Assessment Software Testing/Debugging Quality Assurance

Technical Team Leadership Software Coding

Security Audits Customer Service

~Technical Skills ~

Java / DB2 / Oracle / MS SQL Server / MS Office

Formsprint / Unix / Informatica / CL Programming / Synon 2/E

Professional Experience

Wichita, Kansas

JBS - Transition Specialist Nov 1 - May 1, 2016

After the sale of Cargill Pork to JBS, I worked as part of the transition team to ensure working systems until the cutover was complete.

Key Accomplishment:

Challenge: The Kewill transportation system that was implemented was missing several key components due to legal requirements as a result of the sale. This system handles all transportation requirements to ensure accurate on-time delivery to customers. Result:

Developed a method to help the business spot inaccuracies in data so corrections could be made to minimize customer impact. In addition, I monitored the system seven days a week to make sure integration components were in proper working order.

Challenge: The value based procurement system responsible for purchasing hogs and reporting market price data to the USDA was very unstable after the sale. Result:

Developed a “decision-tree” document so support teams could rapidly respond to the system instabilities. Animals were purchases and no USDA fines were incurred.

CARGILL Wichita, Kansas

Senior Business Analyst-Business Intelligence 2013 to 2015

Joined our business intelligence/data warehouse team to use business knowledge to aid in identifying and collecting the necessary data to augment reporting needs.

Key Accomplishment:

Challenge: Reduce costs to manually print and store customer invoices from multiple business units in order to avoid risk of future IRS audits. With current staffing and storage cost, the expenses were 200K per year. Result: Leader in project from inception through implementation, defining customer requirements, developing functional specifications, technical specifications, and test plans. Demonstrated learning agility by teaching myself Informatica without training to gather needed data to support reporting requirements to reproduce invoices electronically. Project finished on time and on budget.

Challenge: Coordinate fiscal year end activities to allow multiple business units to close their books on time. Each year, both business activities and technical processes need to be executed in a specific order to allow a successful close of financial records. Result: Developed a repeatable year-end checklist so business and I/T processes can be properly executed. Communicated process to all involved parties. Efforts resulted in a smooth closing of books with no disruption to the business.

CARGILL Wichita, Kansas

Technology Risk Analyst 2010 to 2013

Responsible for promoting awareness and education of technology security policies at Cargill. Conducted technology risk assessments to secure Cargill information and technology assets.

Key Accomplishments:

Challenge: Travel costs associated with on-site risk assessments was becoming a barrier to visiting many locations. Therefore, the rate of conducting risk assessments was rapidly declining. Result: Developed a method of conducting “remote” risk assessments using data collection tools to avoid travel costs while at the same time discovering vulnerabilities in our environment.

CARGILL Wichita, Kansas

Senior Business Analyst 1993 to 2010

Provide technical leadership to sub-contractors in the development, design, upgrades, and testing of complex software from inception to implementation, maintenance, debugging, and testing. Accountable for project leadership, contractor scheduling, personnel training, technical specifications development, software coding/reviews, metrics tracking, performance management, quality assurance, system testing, customer needs assessment, business/data analysis, end-user acceptance/support, risk management.

Key Accomplishments:

• Challenge: Develop and implement a highly complex system to pay Canadian freight in multiple currencies with on-site Cass Freight Payables System. Result: Saved company up to $2M per year through reduced labor costs and accurate freight payments. Project delivered on-time and within budget.

• Challenge: Integrate order management system to Sterling TMS. Result: Performed complex interfaces to Legacy systems spanning wide geographic locations.

Ron Minihan Page Two

Saved company millions per year by developing a "turn-key" system that required minimal support. Received the "I/T Excellence" award.

• Challenge: Key business analyst and developer in utilizing Tibco software to integrate customer purchase orders into company order management system. Result: Standardized integrations utilizing Tibco to import billions of dollars of customer's purchase orders with low maintenance. Project completed on-time and within budget.

• Selected to work with project managers on numerous projects including information analysis, project scope, timeline development, project risk, technical documentation, status reporting, and resource planning.

• Promoted to Senior Business Analyst from Professional Business Analyst, 1998.

• Served as Vice President and President of Cargill Cares, to promote company's efforts and help those in need, 2005.

Education

Kansas State University Manhattan, Kansas

Bachelor of Science in Management Information Systems 1993

Wichita State University Wichita, Kansas

C, C++, Windows Programming, Unix Programming

References

Available upon request

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