Engineer Support

JULIUS FAMUYIWA

** ****** *** ****, ** T*M *Y*, CALGARY.

Tel: +1-587-***-****, e-mail: ***********@*****.***

Education & Qualifications

1MSc. – Computer Engineering (Computer Networks & Communication Systems)

2BSc. - Computer Engineering

3CCNP - Cisco Certified Network Professional

4CCDP –Cisco Certified Design Professional

5CCNA - Cisco Certified Network Associate

6CCDA – Cisco Certified Design Associate

7CCSP - Cisco Certified Security Professional

Securing Networks with Cisco Routers & Switches

Securing Networks with ASA Foundation

8JNCIA – Introduction to JUNOS

9ITILv3 – ITIL Foundation

Profile:

A Network Engineer with In-depth working knowledge in Installing, Configuring, and Supporting Simple-routed & Enterprise LAN, routed WAN, switched Virtual LAN (VLAN) networks & MPLS VPN.

Expertise in designing, implementing, troubleshooting and supporting Inter-networks; WANs (Frame Relay networks, Leased Line, Metro Ethernet), Switched and Routed Enterprise networks.

Have strong interpersonal skills to create and sustain good relationship with colleagues and clients. Have excellent presentation and communications skills; very organised and methodical. Key strengths include a hard working and a highly motivated team worker who is ready to learn new technologies and adapt, also a responsible and independent person. Has the ability to meet deadlines, targets when working under pressure, willing to travel, Full & Clean UK drivers License.

Technical Skills Summary:

Design, Implement and Support Inter-Networks using multi-vendor devices like Cisco Routers & Catalyst L2/3 Switches, 3 Com Managed Layer 2 and 3 Switches, Linksys Routers etc.

RIP, IGRP, EIGRP, OSPF, BGP, CIDR, VLSM, Static routing, VLAN, pVLAN, xDSL, Cable Modem, Frame Relay, ISDN(BRI & PRI), ATM, DDR, NAT, Backup and Redundant Links, Bandwidth Limiting, Queuing Techniques, Cisco works, Asynchronous dial up, enterprise VLAN tagging over IP infrastructure – 7600 routers, Inter-VLAN Switching and Routing etc

In-depth knowledge & Understanding of IP network

IP networking, IP topologies, IP routing and switching, IP Protocols, and Voice-over-IP.

Internet Routing and Route Advertisement

Design, Implementation and Support of BGP solutions for internet routing in multi-homed and multi site customer networks to influence path selection and route advertisement.

Testing and Development

Simulation and recreation of production environment for troubleshooting, testing and lab purposes

Securing Inter-Networks and Devices

Cisco AAA Configuration, VLAN security, VPN security, Access Lists, Cisco PIX/ASA Firewall configuration using CLI and Cisco PDM/ASDM, Cisco ACS, TACACS and RADIUS servers

Operating Systems, IT Helpdesk / Asset Management and Microsoft Office Reporting Tools

Cisco IOS, Windows 2003/2000, Windows 95/98/2000/XP, DHCP, DNS, AD, Group Policy, VPN, Redundant Disk Management, Backup & Restore, Antivirus (Symantec and Norton), Clarify Classic Helpdesk, Remedy, Microsoft Office (2000/XP) Suites: Visio®, Project®, Word®, Excel®, PowerPoint®, Access®. Etc

Employment History

Company: TELENT TECHNOLOGY SERVICES April 2016 – To Date

Industry: IT/Telecommunications Service Provider

Position Title: 2nd line Network Operation Center Engineer (Contract)

Responsibility Summary:

2nd line Technical specialists who work closely with the whole service Centre to mentor and coach in knowledge sharing to achieve a higher level of service.

Responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.

To review and report on all customers incidents and to manage customer expectations. To add value and highlight trends within the call data. Ensuring escalation and feedback drives a high level of performance throughout Telent.

Internal technical escalation point for the service Centre. Any cases that require escalation into the focal engineering teams will be reviewed and approved by Tier 3 engineers.

Technically vet cases to ensure engineering framework is followed. Create and maintain team process and procedures. Be responsible for ongoing technical development.

Provide reporting on repetitive incidents, trend analysis and root cause analysis to support Incident and Problem Management processes in order to add value and achieve/increase customer satisfaction.

Proactively investigate, evaluate, diagnose and resolve events following receipt of events alerts on the remote monitoring platform in line with SLA requirements. Work as a problem management team who work closely with vendors and focal engineers until resolution.

Worked with device vendors (Cisco, Juniper, Arris) to get resolution to network issues and get RCA for reoccurring network problems and find a solution to mitigate it.

Support & troubleshooting of Juniper devices (MX series, PTX 5000).

Use of network monitoring and management tools such as Solarwinds, Cisco Prime, CA Spectrum etc

Technical snapshot: MPLS VPN, Cisco Routers (1841, 3845, 7200, ISR), Cisco Catalyst switches (6500, 3700, 3500, 1900, 29xx), Juniper Routers (MX 480, MX 960, PTX 5000), IP addressing, BGP, OSPF, IS-IS, EIGRP, Packet Filtering (ACL, Prefix lists, AS PATH lists), Layer 2&3 VPNs (Leased Lines, Frame Relay), RADIUS / TACACS SERVERS, Cisco ACS, NAT Translations, Cisco UBRs CMTS, E6000.

Company: VIRGIN MEDIA BUSINESS November 2013 – April 2016

Industry: IT/Telecommunications Service Provider

Position Title: Data Provisioning Engineer (Contract)

Responsibility Summary:

Carry out testing of end-to-end customer Ethernet circuits in collaboration with field support engineers

Provide support for basic and complex provisioning for Ethernet services to agreed service levels.

Assure provisioning is carried out to agreed network standards and conventions

Escalate technical issues to internal support groups and external suppliers to resolve complex problems and implement activities/initiatives to prevent reoccurrence

Perform basic and complex network provisioning tasks and maintain the integrity of network records and databases

Ensure all local works instructions are kept up to date in line with current provisioning standards as governed by core engineering groups

Support implementation, moves, adds and change process of new services

Provide ad-hoc reporting as required by department manager.

Configure routing protocols RIP, OSPF, EIGRP, BGP, IS-IS to establish end-to-end connectivity across the MPLS cloud to different customer sites.

Work closely with cross-divisional peers to review working practices and performance with a view to improving processes, procedures and general levels of service that ensure operational effectiveness ultimately engendering a “continuous improvement” culture

Provide training where required ensuring operational readiness of other permanent or contract staff.

Allocation of network resources for customer services

Adding and Removing of devices from Oracle IPSA

Configuring QoS policies for customers using IPSA

Used Remedy & Force ticketing systems to manage tickets assigned to the IPVPN/Cease team

Used OSS Lookup, HPNA, Cramer, SAM METNET etc to make sure network devices are up to date in the PAF database

Administer MPLS VPN, Metro Ethernet, Ethernet VPN, DSL, MIA circuits across Virgin Media enterprise network

Technical snapshot: MPLS VPN, Cisco Routers (1841, 3845, 7200, ISR), Cisco Catalyst switches (6500, 3700, 3500, 1900, 29xx), IP addressing, Multicasting, Policy Based Routing (Prefix lists, Route maps, QoS), Traffic Engineering, BGP, OSPF, EIGRP, Packet Filtering (ACL, Prefix lists, AS PATH lists), Layer 2&3 VPNs (Leased Lines, Frame Relay), RADIUS / TACACS SERVERS, Cisco ACS, NAT Translations, Alcatel Lucent Concentrators 217, 327, 317, 311, 427 & LE-46 OS6250.

Company: T-SYSTEMS LTD July 2008 – November 2013

Industry: IT/Telecommunications Service Provider

Position Title: 2nd line Cisco Network Support Engineer (Team Lead)

Responsibility Summary:

Manage and support activities within the live/operational cycle of the various networks managed by the SMC to ensure the highest level of customer satisfaction in a 24/7 environment

Provide technical and commercial support to GNF HQ, Sales and customers ensuring the highest level of customer satisfaction

Ensure that update within the respective wTTS/Cosima/HP Service Manager 9 Ticketing Systems are completed on time, clearly documenting fault resolution

Support implementation, moves, adds and change process of new services

Implement Network Build from a Network Design document, documenting changes to Network configuration and liaise with Network designers in optimizing Networks.

Manage and Implement access control lists and routing protocols RIPv2, OSPF, IGRP, EIGRP and BGP.

Configure VLANs, Private VLANs and inter-VLAN routing on Multilayer switches

Assist Network Analysts on 2nd – 3rd level support regarding all incidents and MAC’s within the SMC if required, or ensure that 3rd level support will be available at all times.

Support and Administration of T-Mobile Enterprise Data Network

24/7 WAN Support of various MPLS customers around the globe.

Support, administration and maintenance of network devices i.e. Cisco routers, Cisco switches, Cisco PIX/ASA, Nortel switches, Juniper router/switches, Cisco ACE etc

Incident, Problem, Change and Escalation Management

Internal Relationship Management

Management Support

Use of network monitoring and management tools such as HP OpenView, Netcool Omnibus (eVA), CA Spectrum, Cacti, CiscoWorks etc

Technical snapshot: Cisco Routers (1841, 3845, 7200, ISR), Cisco Catalyst switches (6500, 3700, 3500, 1900, 29xx), Juniper Routers (MX 480, MX 960, PTX 5000), IP / NAT addressing, Multicasting, Policy Based Routing (Prefix lists, Route maps, QoS), Traffic Engineering, OSPF, EIGRP, RIPv2, Packet Filtering (ACL, Prefix lists, AS PATH lists), Layer 2&3 VPNs (Leased Lines, Frame Relay), RADIUS / TACACS SERVERS, Cisco ACS, NAT Translations & Connection, ACL & Content Filtering

Company: Mid Sweden University, Sundsvall, Sweden. September 2006 – June 2008

Industry: Education

Position Title: MSc Student in Computer Engineering (Computer Networks & Communication Systems)

Company: TELNET NIG. LTD June 2005 – August 2006

Industry: IT/Telecommunications Solutions Provider

Position Title: IP/Network Support Engineer (Permanent) (Outsourced 24x7 Support team to CELTEL Nigeria)

Responsibility Summary:

Monitoring and support of CELTEL enterprise IP data network nodes and critical devices nationwide (on a 24X7 shift basis) using network monitoring/management tools such as Cisco ACS, CiscoWorks and Orion Network Performance Monitor.

Provide technical support for the installed network devices in CELTEL’s enterprise network (especially the Cisco routers and switches).

First and second level support for all Cisco routers and switches used in monitoring the CELTEL’s GSM nodes including VAS, GPRS, MSC, BSC and related applications. Setup and support VPN and Direct (SSH) connections for CELTEL’s Wireless Access Service Providers (WASPs)

Generation, analysis, and documentation of daily, weekly, and monthly reports on incidents on the CELTEL’s enterprise networks and the enterprise network performance status

Implement Network Build from a Network Design document, documenting changes to Network configuration and liaise with Network designers in optimizing Networks.

Manage and Implement access control lists and routing protocols OSPF, EIGRP.

Configure VLANs, Private VLANs and inter-VLAN routing on Multilayer switches

Use of Remedy helpdesk tool to log, track and manage requests, incidents and calls.

Use of network monitoring and management tools such as Orion (Solawinds), Cirrus, CiscoWorks, Cisco ACS server, Ethereal, Websense and Network Inspector.

Technical snapshot: Cisco Routers (1841, 3845, 7200, ISR), Cisco Catalyst switches (6500, 3700, 3500, 1900, 29xx, 39xx), IP / NAT addressing, Multicasting, Policy Based Routing (Prefix lists, Route maps, QoS), Traffic Engineering, OSPF, EIGRP, RIPv2, Packet Filtering (ACL, Prefix lists, AS PATH lists), Layer 2&3 VPNs (Leased Lines, Frame Relay), RADIUS / TACACS SERVERS, Cisco ACS

Company: RUBY Networks Limited Dec 2004 – June 2005

Industry: Information Technology Solution Provider

Position Title: Network Support Engineer (Permanent) (Outsourced Support team to Akintola Williams, Nigeria.)

Responsibility Summary:

Designed & Implemented a Switched Network topology and build New IP address scheme in order to enhance Network performance and reliability.

Implemented VLANs for the Managers in other to provide security of sensitive information on the switched network.

Analyze Physical, Data link and Network layer connectivity problems and provide timely solutions

Install and configure Network Modules in Cisco 2600 & 2800 routers and Supervisor 720 Modules in Cisco Catalyst 6500 series.

Provide technical support for the installed network devices (especially the Cisco routers and switches).

IOS Upgrade on Network devices

Preparation of Network documentations for ease of troubleshooting, upgrade and change management.

Design, Installation and Support of Local Area Network (TCP/IP) (Structured Cabling).

Repairs, troubleshooting and maintenance of Computer Systems.

Manage servers, including e-mail, print and backup servers and their associated operating systems and software

Installation and Configuration of Cisco Aironet Wireless Access Point.

Administered Windows 2000 / 2003 Server, Scheduled Back up, DHCP and DNS Configuration, Users and Computer Management, Share and Folder Security assignments.

IP Addressing with VLSM, CIDR, DHCP Configuration, Dynamic DNS, static routing, dynamic routing – RIP, OSPF, EIGRP and VLAN administration on various Cisco Routers and Catalyst Switches.

Technical snapshot: Cisco routers (1700, 2600, 3600, 3700) Cisco Catalyst switch (6500, 3500, 1900, 29xx,), 3Com Switches, Cisco PIX (506, 515),Network Documentation, VPN, IP Addressing, VLSM, CIDR, IEEE 802.11a/b/g, Group Policy, Disk Quota Mgmt, NAT & ICS, Static Routing, Dynamic Routing: RIP, OSPF, EIGRP, IGRP & ACL.

Company: Octagon Technology Limited April 2003 – August 2004

Industry: Internet/Telecommunications Solutions Provider

Position Title: Network Operations Centre Engineer (Contract)

Responsibility Summary:

Provided 1st level and 2nd level helpdesk support to in-house end-users and OTL’s clientele around Lagos.

Carried out basic network troubleshooting activities to ascertain the availability and stability of network services to OTL VSAT and Wireless clients by pinging and trace-routing remote networks and hosts.

Monitoring and troubleshooting OTL server farm – the Web server, mail server, IPSat modem and the PIX firewall.

Configured, monitored, Troubleshoot Radyne Comstream IPSat Modem for VSAT links.

Used basic SNMP software for monitoring network clients. Used basic WhatsUp Gold software to monitor VSAT clients.

Prepared daily log activities at the Network Operations Center.

Managed and supported Cisco Catalyst switches (1900, 2900, 3500)

Analyzed and provided timely solutions to Network Connectivity issues

Implemented Cisco ACL for Network Security and Remote connectivity.

Technical Snapshot: Cisco router (1700, 2600, 3600), Cisco Catalyst switch (1900, 29xx, 37xx), Radyne Comstream IPSat Modem, VPN, IP Addressing, VLSM, CIDR, Static & dynamic Routing: RIP, OSPF, EIGRP, IGRP, ACL.

Company: SAAP TECH Limited Jan 2001 – Sept 2001, Sept 2002 – March 2003

Industry: IT/Telecommunications Solutions Provider

Position Title: Installations/Network Engineer (Contract)

Responsibility Summary:

Implement and managed company and client’s Windows and Cisco Networks (Cisco 1700, 2600, 3600, Cisco PIX).

Managed and supported Cisco Catalyst switches (1900, 2900, 3500)

Managed Remote Networks using HP Openview, Telnet

Provided Level 1 and 2 support for Client Networks

Managed SPEEDLAN/SPEEDCOM routers, switches and microwave link radios (Line of Sight) for WAN connectivity

Analyzed and provided timely solutions to Network Connectivity issues

Implemented Cisco ACL for Network Security and Remote connectivity.

Designed and installed CAT5E 100Mbps Structured cabled LANs – AT&T, RWData cabling.

Produced network cables and connectors according to requirement – patch cable, cross cable, straight cables, and rollover cables.

Installed Standard Structured cabling trunks and skirting on sites and produced final physical network diagrams showing floor and wall points and corresponding switch port numbers.

Technical Snapshot: Cisco router (1700, 2600, 3600) Cisco Catalyst switch (1900, 29xx, 37xx), IP Addressing, VLSM, CIDR, Static Routing, Dynamic Routing: RIP, OSPF, EIGRP, IGRP & ACL.

References are available on request

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