Customer Service Manager

Lalia Neto

*** ******** ***, *****, ** *****

Tele: 610-***-**** **********@*****.***

Objective:

Goal oriented individual seeking a position within a progressive organization where my potential and experience can be maximized to exceed corporate expectations.

Experience:

DIALLO REAL ESTATE Upper Darby, PA

Transaction Manager 1/16 to 7/25/2016

. Conveyancing

. Helping Real Estate Agents with all their files

. Following up with clients making sure all documents necessary are in to close the deal

. Following up with the loan officer and the mortgage company, processor, making sure all

documents were received.

. Ordering U&O and Tax Certs with the respective Boro’s or Townships and working with the

Title Co.

. Answering the phone, when needed.

PILOT FREIGHT SERVICES Media, PA

Customer Service Representative 9/14 to 1/16

. Partime Customer Service Rep

. Answering customer calls and helping customers with information needed regarding their

personal freight details.

CENTURY21 Absolute Realty Springfield, PA

Sales 2006 to 1/2016

. Listing homes, making sure that I exceed clients expectations

. Preparing listing agreements, open houses, preparing adds for news papers and the inter-net,

updating the adds when needed as well as the inter-net adds, showing the houses.

. Helping Buyers finding their dream home

. Preparing contracts and agreements of sale, making sure that all steps are done within the time frame

as specified in the agreement of sale/contract.

JC PENNY Media, PA

Retail/Sales 2013 to 4/2015

. Assisting customers with their purchases and questions

. Keeping the Department looking nice, clean and merchandise in place

. Keeping the dressing rooms clean

Titanium Solutions Philadelphia, PA

Home Retention Consultant 2010 to 3/2013

. Door Knocking service to homeowners in trouble with their Mortgage Co.

. Helping homeowners with loan modifications or repayment plans

. Exterior Inspection of homes.

Boscov’s Department Store Media, PA

Retail/Sales 2008 to 2012

. Assisting customer with their purchases and questions

.Keeping the Department clean, nice and merchandise in place

. Keeping the dressing rooms clean at all times

Commerce Bank Boothwyn, PA

Customer Service/Loan Officer/Assistant Manager 1998 to 2005

. Opening checking, savings and all the accounts the bank offered

. Helping clients with their every day banking situations, from ordering checks to printing current

activity in their accounts to directing them to the right party

. Excepting loan applications, uploading them into the system, following up with the back office and

closing loans

. Managed staff, prepared work schedules and assign specific duties

. Resolved customer complaints professionally at all times

. Make sure the branch run efficiently

Homemaker/School 2005 to 2006

Café Portugal Philadelphia, PA

Manager/Waitress/Bartender 1985 to 1998

. Managed staff, prepared work schedules and assigned specific duties

. Determined staffing requirements and interviewed, hired and trained new employees and overseen

those personnel processes

. Complied and balanced cash receipts at the end of the day or shift

. Resolve customer complaints in a professional manner at all times

. Greeted customers in a friendly, professional manner, checked identification, served food, mixed

drinks and prepare cocktails

. Collected money and balanced cash receipts

. Attempted to limit problems and liabilities related to customer’s excessive drinking by taking steps,

such as, persuading customers to stop drinking or calling taxis for intoxicated patrons

Education:

Franklin Learning Center Philadelphia, PA

H.S. Diploma 1975

Philadelphia School Of Office Training Philadelphia, PA

Degree 1975 to 1977

Polley Associates Newtown Sq., PA

Real Estate License 2006

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