Mohan Ramjit

#** *** ******* ****, *******, Trinidad, West Indies

+1-868-***-****

+1-868-***-****

acwt1h@r.postjobfree.com

Chief Executive Officer Chief Operations Officer

Qualifications Profile

Confidential

Areas of Expertise

Confidential

Education and Credentials

Confidential

Professional Experience

South-West Regional Health Authority (SWRHA) - San Fernando, Trinidad and Tobago

General Manager, Policy, Planning, and Research 2012?Present

Provide expert leadership to the creation and implementation of policies, as well as strategic planning and research of clinical and

support services to guarantee efficient management of all regional initiatives and achieve enhanced delivery of healthcare services.

Lead all strategic planning and change management initiatives. Implement systems to track organizational performance.

Selected Accomplishments:

Took on a role to lead the Quality Improvement (QI) Department, which involved creating and executing quality improvement programmes

in the Southwest region to ensure compliance with approved standards, guidelines, and protocols

Revitalized the Policy Planning and Research Unit that had been inactive for three years, and played a major role in setting up other

units within the PPR establishment including the Public Health Observatory

Pioneered the implementation of annual and monthly business plans with the Executive and Technical teams, facilitating an increase

rate of problem solving and issue resolution

Restructured the Quality Improvement Unit, thus boosting operational efficiency

Led the improvement of operational efficiency and productivity of other departments, including the Emergency Department

Successfully commissioned the IT, corporate communications, and quality improvement segments of the San Fernando Teaching Hospital

while ensuring that all deadlines were met

Spearheaded the master plan project for SFGH, which had been recognized by both local and international consultants

Made significant contributions to the success of public board meetings, guaranteeing that SWRHA was updated of all statutory

reporting requirements

Created business case for the Rochard Douglas Health Centre which was subsequently approved by the Cabinet

Integrated new systems to guarantee compliance with Adverse Events Policy

Built a QI staffing model for Couva Children and Adult Hospital, San Fernando Teaching Hospital, and San Fernando General Hospital

Drove the submission of content to quality improvement risk management to manage only policy matters, thus decreasing meeting time by

50%

Presided over the Executive Management Team and technical heads meetings on behalf of the chief executive officer

Served as part of several committees, including:

Chair, Complaints Review Committee

Chair, Adverse Events Management Committee

Member, Health Sector Quality Council

Member, National Policy Development Committee

Chair, IT, Corporate Communications, and Quality Improvement Commissioning Committees for the San Fernando Teaching Hospital

Member, IT and Finance Committees

Member, Training Advisory Committee

Secretariat Quality Improvement and Risk Management;

Deputy Chair, Quality Improvement Implementation Steering Committee

Deputy Chair, Injury Surveillance Committee, Port of Spain General Hospital

Deputy Chair, Accreditation Oversight; and Health, Safety, and Environment sub-committees

Freelance

Management Consultant (Self-employed) 2010?2012

Rendered consultative support to various organizations in resolving complex issues, creating value, optimizing growth, and driving

business performance by giving expertise and advice on various aspects of the organization.

Key Highlights:

Introduced a customer relationship management contact system which improved sales revenue from 35% to 60% within the first six months

Created 6 business plans for medium-sized companies to approve funding for efficiency measures and development projects

Scotiabank - Trinidad and Tobago Ltd.

Assistant General Manager, Customer Experience 2007?2009

Kept abreast of current sales promotions and policies on payment, exchanges, and security practices. Supervised all phases of the

employee reward and recognition online program. Facilitated monthly executive presentations and reports on project evaluation and

process improvement. Oversaw budgeting, vendor selection, and quality assurance activities. Established and communicated goals with

all branch and senior managers.

Key Highlights:

Implemented operational improvements to streamline overall call center productivity

Spearheaded the implementation of the Scotia Applause Program in T&T surpassing all objectives

Implemented mystery shopping programs at all branches resulting in programs launched that realized an increase in customer

satisfaction from 55% to 76% over an 18 month period

Spearheaded a successful search engine optimization and link building campaign that drove website credibility and traffic

Fostered and maintained positive work relationships with customers through telemarketing, thus increasing conversion rates by 60%

Achieved 12% growth in local market share within six months

Assistant General Manager, Sales and Marketing 2006?2007

Supervised several business lines in creating and implementing an internal and external customer-centric culture, as well as

strategic action plans to guarantee the delivery of exceptional customer service at all touch points in the Scotia Group network.

Enforced compliance with customer service guidelines, policies, and regulations; and established systems and metrics to monitor

customer feedback. Keenly tracked county and branch performance in sales and service. Guided and supported Sales and Services teams

to consistently surpass annual sales and service goals.

Key Highlights:

Coordinated with the International Bank to execute service project plans aligned with corporate sales strategies, which played a

major role in achieving consistent annual sales growth, customer retention, and new customer acquisition

Introduced customer service project initiatives with the Branch Project Teams, such as employee rewards and recognition programs,

local mystery shopper, and customer surveys; which improved customer satisfaction ratings in 2007-2009

Led the consolidation of SBTTs annual reports 2006 and 2007

Gained recognition as the best manager of sales and service support in the Caribbean and Latin American Region in 2003 and 2005

Directed account management, targeting, strategy, and campaign development activities for 300 small business clients

Coordinated with branches to determine their needs and challenges, and offer creative solutions based on their needs

Successfully surpassed company objectives by 38% and grew profits by 60% within one year

Earlier Positions Held:

Manager, Sales and Service Support

Branch Manager

Manager, Retail Support

Manager, Retail Sales and Marketing

Assistant Manager, Personal Banking

Assistant Manager, Retail Collections

Training

Innovation for Executives

University of the West Indies ? Arthur Lok Jack Graduate School of Business, St. Augustine, Trinidad & Tobago

No-Nonsense Strategic Planning for Financial Institutions

University of the West Indies ? Arthur Lok Jack Graduate School of Business, St. Augustine, Trinidad & Tobago

University of Wisconsin ? Graduate School of Banking, Madison, WI, USA

Sales & Service/Sales & Service Management/Relationship Builder Programmes

Leader Coach Certification Scotiabank International Banking, Canada

Commercial Banking Certification Programme

Scotiabank International Banking, Canada

The Fundamentals of Coaching Excellence Learning Program

Scotiabank International Banking and HORN

Building and Implementing Balanced Scorecards Programme Certification

University of the West Indies ? Institute of Business, St. Augustine and Balanced Scorecard Institute, USA

Innovation Seminar Designed for Senior Executives Scotiabank Trinidad and Tobago Limited

Arthur Lok Jack Graduate School of Business, University of the West Indies

Disaster Risk Management Program Certification

Office of Disaster Preparedness and Management

Setting Agendas and Developing Policies in Health Systems and Organizations Programme

Mc Master University and Caribbean Public Health Agency

I-TECH Caribbean/CaReQIC

Leadership Session for HIV Coordinators

Mentorship Programme

University of the West Indies ? Arthur Lok Jack Graduate School of Business, St. Augustine, Trinidad & Tobago

Personal Information

Date of Birth: 01-17-1961

Marital Status: Married

Gender: Male

Citizenship: Trinidad and Tobago

Selected Testimonials

?Mr. Ramjit?s core activities are focused in supporting the organization?s strategic plan ensuring that business practices are

consistent with our mission. He has established a high standard for integrity and respect and is consistently viewed as objective and

fair. He engenders trust by communicating openly with all levels of staff, providing feedback in a constructive fashion, and

addresses problematic situations head-on in a spirit of positive confrontation. Mohan has the ability in setting others up for

success inspiring them to reach their personal best and stand out among their peers. He has a huge capacity for volumes and is very

good at articulating to his audience. He willingly accepted the duties to act as the CEO, and I am very pleased with the manner in

which he approached such acting appointments. He has been excellent support to the Executive Management Team.?

Anil Gosine, Chief Executive Officer, South-West Regional Health Authority

?Mohan since taking over the role of AGM Sales/marketing he has applied himself diligently and made key changes, which resulted in

better alignment of goals, workflows and responsibilities. He has a high capacity for work and during the year has been able to keep

up with the fast paced demands of the job. He was involved in the lateral team, which was formed in November 2006, and was

responsible for completing a comprehensive analysis of the Bank?s products and services. Job well done. A major improvement scores

were realized and his efforts in his regard are to be commended. Mohan is well organized and has a clear vision of what has to be

done to achieve the results acquired. We are pleased with his performance in the department over the past year and wish him well in

his new role as Customer Service Champion. Mohan thanks for all your support.?

Earl Gill, Senior General Manager, Branch Banking, Scotiabank Trinidad and Tobago Limited

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