Senior Manager - Quality, Operations, Engineering, Projects

Jorge dos Santos

Address: Edmonton, Alberta, Canada

Cellphone : 587-***-****

Email : *********@*******.***

Summary

Self-driven, goal-focused, persuasive and strategic leader offering a unique combination of project management, engineering, operations and quality experiences within global industries. Has a distinguished record for building high-performing teams with low employee turnover rates. Expert managing cross-functional, multi-cultural teams, and building strategic partnerships. Astute analyst, calm crisis manager and creative problem solver. Highly capable in developing organizational capability to find root cause of errors and implement sustainable solutions. Highly effective in optimizing productivity and the bottom line, and creating vision, strategies and plans in midst of rapid growth and change, which result in world class performance.

Key Strengths

Strategic Leadership Engineering Management Quality Management

Financial Management Risk Management Change Management

Operations Management LEAN / Six Sigma / Kaizen Continuous Improvement

Project Management Product Development Innovative Thinking

Problem Solving Decision Making Crisis Management

Team Building Coaching & Mentoring Developing People

Interpersonal skills Motivational Communication

Knowledge Management Stakeholder Management Statistical Process Controls

Process Improvement Resource Management Contract Management

Customer Focus Environmental, OH&S New Product Introduction

Supplier Management Cost Reduction Hand-over Management

Core Competencies

Strategic thinking and execution

Strong communication, empathy, collaboration, and building trust

Motivating, empowering and developing people

Change management, able to lead and drive transformational change

Intellectual capability to interact with a wide variety of stakeholders

Excellent presentation skills

Driving an organization or function to a higher level of performance, efficiency, or growth

Building a risk intelligent organizational culture

Professional Experience

Director of Engineering & Quality

2013 - Present, Canadian Advanced ESP Inc.

Duties & Responsibilities:

Develop Global Engineering & Quality strategies to ensure growth and customer satisfaction.

Direct reports include HSE Officer, Quality Engineers, Sustaining & Reliability Engineers, Mechanical Design Engineers and Technologists.

Manage departmental operational budgets in excess of $3million.

Responsible for driving operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs.

Responsible for monitoring and continually improving standards of performance and quality within the operation.

Establish and implement organizational policies, goals, objectives, and procedures.

Responsible for the coordinated management of multiple projects directed toward strategic and organisational objectives.

Ensure compliance with applicable internal and external regulations, standards, policies and procedures related to the quality and regulatory status and performance of company operations, processes and products.

Represent the company as the primary liaison with external stakeholders when necessary to adjudicate issues with product performance, compliance concerns and prevailing/impending requirements.

Recommend actions or policies that result in cost reduction, efficiencies or increased profitability to the organization.

Responsible for the coordinated management of multiple projects directed towards organizational culture change and/or product development.

Strategic guidance: analyzing the strategic issues, supporting the analysis process and developing the planning approach.

Contract Management: contract creation, negotiating terms and conditions, ensuring compliance, maximizing financial return and minimizing risk.

Project Management: product & technology development, continuous improvement, strategic projects.

Achievements:

Designed and implemented a Quality Management System compliant to ISO 9001, 14001 & 18001

Created and established a Sustaining & Reliability Engineering team

Defined and implemented a Verification & Validation methodology for new materials and products.

Defined and implemented an Internal Audit Program.

Defined and implemented a Supplier Approval and Evaluation Program for overseas suppliers.

Defined and implemented organization wide Project Management Methodology.

Defined and implemented organization wide 8D Problem Solving Methodology.

Defined and implemented organization wide Environmental, Health and Safety Program.

Introduced a R&D strategic planning model.

Introduced a Resource Capacity planning model.

Successful in attaining and maintaining ISO9001, 14001 & 18001 certification.

Successful in attaining and maintaining CoR.

Successful in identifying and completing several LEAN initiatives which resulted in improved efficiency and quality.

Group Engineering Manager

2002 – 2012, Cochlear Limited

Duties & Responsibilities:

Thirty two (32) reports, including Project Managers, Electronics, Mechanical, Software, Reliability, NPI & Test Engineers.

Full departmental Profit & Loss responsibility.

Managed new product development activities, from concept to post launch.

Managed departmental operating budgets in excess of $3.5million.

Managed project budgets in excess of $10million.

Managed project specific expense and capital budgets, while ensuring resource allocation and projects were on schedule and within budget.

Managed sustaining engineering activities, from manufacturing issues to field issues.

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Coached, mentored and led personnel within a technical and operational team environment.

Compiled and communicated strategic plans to a wide audience.

Compiled and presented monthly KPI’s to executive team.

Negotiated contracts, quotations and conditions with customers and sub-contractors.

Identified skills gaps and planned for future resource constraints.

Conducted recruitment efforts, performance reviews, employee development & objectives.

Influenced and supported manufacturing activities with Kaizen / Lean Manufacturing principles.

Achievements:

Implemented Design for Manufacture/Assembly principles, resulting in manufacturing yields of >95% and reduced process time.

Implemented Design for Reliability principles (FMEA’s, HALT, HASS, HACCP, MTBF, FTA), resulting in products with improved reliability.

Spearheaded the resolution of reliability issues in the field. The life expectancy of some products increased from 6months to over 2yrs.

Led the development and launch of several products for three different systems. All projects were completed on-time and within budget.

Defined and implemented KPI’s which improved departmental efficiency from 60% to 85%.

On-time completion of the construction of a Clean Environment Room for micro-electronic manufacture.

Defined and validated SAP for Quality Requirements for Medical Devices, improving efficiency in document control, change control and design control.

Defined and implemented SAP Project Systems, resulting in improved project financial controls.

Re-structured department from cost center into a profit center, achieved profitability in 9 months.

Consistently achieved >$1.5 million in Federal R&D Tax Concession annually.

Managed the turnkey product development and manufacturing transfer of several products for the Medical, Aerospace, Defense and Oil & Gas industries.

Winner of the Premier’s Smart State Award in 2003

Runner-up of the Engineering Excellence Award in 2005

Finalist of Engineering Excellence Award in 2006

R&D Team Leader for Women’s Health - Cook Medical

Product Manager - Technical Solutions Inc.

New Product Development Manager - Kensington Technology Group

Project Manager - Alpha Technologies

Operations Manager - Microsolve

Electronics Engineer - Microsolve

Education

Graduate Certificate in Professional Management - AIM Graduate School

Principles of Management - British Columbia Institute of Technology

Certificate in Marketing Management - Damelin Management School

Degree in Electrical Engineering - University of Technology of Witwatersrand

Training

Strategic Leadership & Management - Engineers Education Australia

Coaching for Growth & Success - Australian Institute of Management

Business Ethics & Professional Etiquette - Russo Institute of Technology

Managing for Success (Employee Engagement & Performance) - Cochlear Academy

Risk Management (ISO 14971 & 31000) - Cochlear Academy

Why Should Anyone Be Led By You? - The Human Enterprise

LEAN Problem Solving - The LEAN Sensei International

KAIZEN Foundations, LEAN Principles, Total Flow Management - Kaizen Institute

Process Improvement Management & Measurement - Australian Institute of Management

FDA 21CFR Requirements (Design & Process V&V, Risk Management) - King and Spalding

PMBOK Project Management - University of British Columbia

Problem Solving & Decision Making - Kepner Tregoe

ISO 9001:2008 Quality Management Systems - SAI Global

ISO 9001 Lead Auditor – Exemplar Global Certified - SAI Global

Finance for Non-Financial Managers - McGraw-Hill

Intellectual Property - Cochlear Academy

Managerial Self Development - Macquarrie Graduate School of Management

Quality Customer Service - Kelly Greenoaks Business School

Advanced Certificate in PIC Microcontrollers - Microchip

Certificate in PIC Microcontrollers - Microchip

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