Customer Service Representative

**** **** ****, *********, ** ***** 765-***-**** ****************.**@*****.***

Angela Williams

High School Diploma

Harlan High School, Chicago, IL September 1983- June 1987

Jo

Summary of Qualifications

Ability to self-manage and prioritize

Excellent verbal and communication skills

Good customer service skills

Related Experience

American Senior Communities January 2016- Present

Guest Relations/ Assistant Activity Director

•Work with Microsoft Excel for data entry

•Serve as an administrative assistant to residents of the American Senior Communities

•Assist with inquiries and payments

•Assist with touring for the facility

•Assist with all residents inside and outside the community, including various outings

•Carry out monthly activity calendar with varied activities

•Encourage residents to participate in meaningful activities

•Participate in and support Dining service Program as indicated by policies and procedures

•Assist with resident transportation; including, but not limited to, operating wheelchair tie-downs and wheelchair lift.

•Other duties as assigned

Kirby Risk, Inc. June 2009- January 2016

Production Operator

•Operated production machinery as instructed

•Followed quality assurance programs to maintain safety

•Performed basic and routine electronic assembly operations

Unity Health Care April 2009- September 2011

Patient Registration Advocate

•Served as an administrative assistant to members of the healthcare professional team

•Processed urgent care patient registration

•Reconciled billing for insurance and patient payment processing

•Provided customer service through responding to patient queries & providing direction

IU Health Arnett Hospital April 2009- January 2011

Nutrition Assistant

•Received and fulfilled patron food requests via telephone or in person.

•Assisted in service areas as needed and assigned.

•Served, replenished, and properly stored food during and after meal periods.

JcPenney October 2009- January 2012

Customer Service Representative

•Provided customer service through merchandise purchases, exchanges, and inquiries

•Advertised sale events through distribution of advertisement materials

•Demonstrated knowledge of products and services through increasing sales

BPS Staffing/City of Chicago Dept. of Revenue July 1999 – December 2004

Customer Service Representative

•Handled inbound & outbound calls for parking tickets, verifying plates, drivers licenses, and other client needs

•Processed payments and all other correspondence from clients

•Demonstrated ability to de-escalate situations to provide customer satisfaction

Certifications

Wilford Beauty Academy June 1987- August 1988

License of Cosmetology

References Available Upon Request

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