Customer Service Sales
Resume:
LISA LEUNG
Hylan Blvd
Staten Island, NY, *****
****.****.**@*****.***
OBJECTVE: To obtain a position where I can utilize my skills and contribute to your firm.
EXPERIENCE: CitiBank New York
Jul 2015 – Sept 2016 BankTeller
Develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Greeted and interfaced with customers to facilitate daily banking transactions,provided exceptional customer service by providing exceptional banking services and addressing account and service concerns.
Balanced currency, coin, and checks, and calculated end-of-shift transactions daily.
Maintained and updated office process reports on a regular basis.
Assisting Branch managers and assistant managers with daily task such as Debit card, wires, loans, foreign currencies, statements print outs and ATM sorting.
JPMorgan Chase Bank New York
Aug 2012 – Jul 2015 BankTeller
Performs client transactions accurately and expediently while maintaining customer service standards
Recognizes client needs and refer their financial questions to the appropriate individual
Participates as a team player in an effort to attain banking office goals by supporting telemarketing and sales events
Accurately maintains and balance cash drawer daily
Assists and provides information to customers in the lobby
Quickly’s New York
Jan 2010-Nov 2013 Sales Clerk/Cashier
Maintained accuracy of cash handling
Served customers in a friendly and helpful manner
Introduced and promote new beverages
Chinese Cultural Programs New York
July 2006 – Jan 2011 Teacher Assistant
Supervised a group of 25 children on a daily basis
Assisted children with class work assignments and recreational activities
Organized day care classes
French & Rafter, LLP New York
Oct. 2005 – Jan 2006 Administrative Assistant
Performed clerical duties on a daily basis such as filing, copying
Entered information in database
Organized mailing
New York City Department of Probation New York
Summer 2005 Summer Assistant
Assisted with filing, shredding, copying, stamping and mailing
Distributed documents to managers
SKILLS Microsoft Office (PowerPoint, Word and Excel)
EDUCATION:
Professional Business College New York
Major: Office Technology
Diploma Received in 2013
Independence High School New York
Diploma Received
LANGUAGES Fluent in English and Chinese (Cantonese and Mandarin)
REFERENCES Furnished upon request.
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