Customer Service Construction

Luis F. Gonzalez

***** ** *** ******* ~ Miami, FL 33186 ~ Phone 305-***-****

Email:*********@*****.***

Summary of Qualifications:

I’m a dedicated worker who is committed to quality from concept through completion. In addition to a high degree of competence in problem solving, I’m able to organize and prioritize tasks in order to meet fast-paced deadlines. I strive for excellence in customer service. The knowledge I have acquired throughout the years have equipped me with the keen ability to anticipate problems and proactively develop a course of action to avoid possible problems. These talents are broadly applicable and have enabled me to consistently improve productivity, quality and service in various capacities in my career.

Skills:

• Customer service expert • Building codes and regulations

• Strong organizational skills • Blueprint fluency

• Active listening skills • Organized and detail-oriented

• Seasoned in conflict resolution • Project budgeting

• Courteous demeanor • Cost control

• Energetic work attitude • Security systems knowledge

• Invoice processing. •Telecommunication skills

• Adaptive team player

Work Experience:

CarMax- Sales Consultant April 2016- August 2016

• Using a consultative selling process to match the best vehicle to the Customer needs. Providing an exceptional customer experience to drive loyalty.

AutoNation Nissan Miami- Assistant Service Manager March 2015 - December 2015

• Setting, confirming and preparing for appointments with customers to expedite their service experience

• Producing repair orders using ADP platform for customers with full transparency including cost and time estimates

• Creating a great vehicle delivery experience for the Customer

• Following up with Customers to ensure satisfaction

• Forecasting, setting and achieving targeted sales goals

Self Employed Dec 2014 – March 2015

• Purchased, repaired, and resold used cars.

• Self-managed and was able to effectively problem solve, manage budget, and provide excellent customer service.

Verizon – Field Engineer Feb 2014 – December 2014

• Coordinated multiple projects simultaneously, performing regular site visits to ensure timetables were met and construction was up to company and industry standards.

• Served as liaison between the construction crew and company, assuring the quality of the project and resolving issues throughout.

• Participated in site design walks and attended site meetings required by local municipalities and General Contractors.

• Reviewed and approved construction drawings and other A&E deliverables during design and coordinated proposed design changes with the A&E service provider prior to construction installation.

• Reviewed and approved antenna installations including Radio Unit (RRU) installation, Cable Tray, Conduit installation, Ice Bridge installation and safety reviews.

• Complete post-constructions audits including visual inspection of quality on site and provided site reports.

Crown Castle International – Construction Manager May 2004 – November 2013

• Managed all aspects of construction for Crown Castle Towers including onsite management and coordination with contractors, utility crews, OEM installers and customer representatives.

• Represented Crown as the expert on construction issues relating to the construction of towers, modification of towers, and collocations.

• Supervised project completion in a timely manner according to mutual agreements of customers and Crown Castle.

• Ensured all work was conducted in accordance with Crown Castle policies and procedures in support of Crown Castle objectives.

Crown Castle International – Operations Technician I, Miami, FL May 2001 – May 2004

• Conducted installation, maintenance and repair activities of assigned communication sites.

• Inspected and supervised sub-contractors employed to support maintenance and construction activities at communication sites to ensure work is complete as per supplied specifications and of required quality.

Independent Contractor – Wireless Technician November 1999 – May 2001

• Maintained local telecommunications company’s emergency backup generators and rectifiers according to their corporate specifications and general cellular site maintenance. Performed general maintenance of the cellular tower site.

Related Courses:

• Knowledge of General Cell Site Construction to include CD’s, SA’s, BTS, Generators, Tower, DAS Systems, Small cells, etc.

• Advanced knowledge of budget development and execution.

• Strong computer skills with MS Office and project management software

Education: BS Mechanical Engineer, Jose Antonio Echeverria Higher Polytechnic Institute, Havana, Cuba.

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