Customer Service Field

Billy Payne

** **** ***** #** ***: 617-***-****

Canton, Ma 02021 Email: ************@*****.***

EDUCATION

Massasoit Community College Brockton, MA 2001-2001

Electrical Certification

Wentworth Institute of Technology Boston, MA 1987-1987

CNC Certificate

Hyde Park High School Hyde Park, MA 1977-1981

SKILLS PROFILE

Machine Trouble Shooting

Operational Testing

Electromechanical Systems

Micrometers

AC/DC Motor Drives

OSHA Safety

Digital Circuitry

Mechanical Blue Prints

Wire Diagrams

Electromechanical Testing

Gauges

Shop Mathematics

SOFTWARE PROGRAMS

MICROSOFT WORD-MICROSOFT EXCEL-AGILE-SPREADSHEET-GRAPHIC DESIGN- ORACLE

RELATED EXPERIENCE

Haemonetics Braintree, MA 1994-Present

Electrical Senior Test Technician R&D

. Design; develop conduct test protocols of product and components as appropriate to determine compliance to design requirements. Document results in test reports as required by ISO9001 guidelines. Work with other departments to assure manufacturability and all appropriate quality requirements of products. Provide technical support for the development of electronic, mechanical, and electromechanical.

Electrical Mechanical Technician

Calibrated surgical equipment by the use of Hypost testers and Multi-Meters

Preformed destructive and non-destructive testing materials, parts and final products

Responsible for the inspection of all materials and products to ensure specified release requirements

Documented all final inspection criteria and certification of inspections on all out going products

Adhered to all FDA and OSHA guild lines and regulations

Evaluated returned parts to determine cause of failure

Performed Engineering test and reviewed protocol development to improve machine efficiency

Trouble shoot assemblies and repair within a specified time period; provide feedback to manufacturing engineering team for improvement.

• Process Defect Reject parts and perform transactions for inventory verification, handling, and movement including the data entry involved and any applicable paperwork. Develop test protocols from PCBA to High Level Assemblies. Execute system level validation and verification testing. Develop test reports and recommendations. Ad-Hoc investigations. Represent V&V on cross-functional teams. Support the development of product and system specifications and requirements. Track test results as they relate to the specifications. Document all work in an FDA governed environment. Execute compliance, EMC, and product safety testing as necessary. Support overseas Manufacturing in the validation of their product.

Spent 9+ months as an expatriate in Malaysia in support of manufacturing transitions of complex medical devices.

Field Service Engineer I 2nd position at Haemonetics Corporation 2008-2009

• Provide technical and maintenance training to customers on some Haemonetics devices

• Provide back-up to other Field Service Engineers

• Provide services such as installation, on-time preventative maintenance, upgrades, product support, and trouble

Shooting and repair services to Haemonetics equipment

• Responsible to manage parts inventory and service expenses within budget

• Support Oracle stabilization, enhancement requirements or related projects.

Acufex Microsurgical Mansfield, MA 1991-1994 CNC Machinist

Set up, programed, and operated the Precision 1 and 3 with GE Fanuc control

Corrected and adjusted all faulty programming

Monitored machines to ensure no malfunctioning

Implemented the decisions as to quality, tolerances, and operational sequences

Assured correct measurements of all surgical parts through the reading of blue prints

Home Depot Quincy, MA 2002-2006

Sales Associate Part/Time

Delivered excellent customer service with floor sales

Helped design and construct seasonal displays

Maintained fully stocked shelves

Completed and received certifications in product and safety knowledge

Complete references, background and credit check will be made available upon request

Contact this candidate